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Men In White Painting & Decorating

4.9
based on 44 reviews

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44 reviews about Men In White Painting & Decorating

09 Feb 2017

To Frank and Rocco, Thank you so much for really transforming our beautiful home! You guys did a such a fantastic job and i will definitely be recommending you guys to my friends and family! All the best in the future!

Regards
Angela S

verified email - 12 Oct 2016

After reading the reviews online, to get the Men In White team in seemed like a no-brainer. Super friendly and really personable I definitely felt I was on to a winner and pricing wise I didn't have a second thought. We had requested that out unit be repainted and that a number of cracks / cornices be re-patched.

The first half of the job was incredible - I couldn't fault it and was incredibly happy with the results. I was pretty disappointed with the second half of the job however, as it pretty clear that time was an issue (which was later confirmed by MIW). As a result I feel that the quality had been sacrificed in the remaining rooms in a effort to finish up quickly. I was also told that although there were items on the original quote such as masking up light fittings / windows / etc - that they did not have enough time to do so and that I should be fine to clean up the mess as it as a water based paint. It was also pointed out afterward the job was completed, that areas that can't been seen (such as tops of architraves) don't get painted - even though all wood work was stipulated on the quote as this was "standard protocol". I was told if I wanted these painted, I should have asked.

I had also noticed some minor damage and when I had raised, was told that there was no way it could have been caused by MIW and it's likely I just hadn't noticed before.

I had also noticed extra charges on the invoice which when I had raised, was told that I must have "forgotten that I had approved". Of course because I "approved it verbally" there was no way of actually confirming that I gave the ok.

I'm pretty easy going, however the last email received when I had raised concerns with job, stated that I was partly at fault for the issues at hand - I'm not entirely sure how, however that has left a pretty sour taste in my mouth.

In all fairness, they had offered to rectify some of the issues, which I have declined.

My biggest disappointment is to do with the fact that not once was there any apology or recognition of the validity of my concerns - just that I've made a lot up in my head and I "should have more appreciation for the work they've done".

I had two other groups at work needing similar services done. At the beginning I was raving about MIW. After the way that my job was handled, I've suggested to look at other alternatives.

Overall I'm pretty disappointed at the way in which my concerns were handled and actually put back on me as being at fault.

Approximate cost: $5300

First of all time was never an issue and never confirmed by us that this was the case! We simply let you know that we overlooked a few extras to save you money and time hence the job took a little longer to complete but obviously this was not appreciated.

Another massive exaggeration is that we apparently missed on cleaning drops of paint in his kitchen. I can assure you this was not the case and we left the property immaculate as we always do.

In reference to the top of doors frames being painted, its something that is never done unless stated. Proof of this is the top of the door frames were still in their raw state! And this unit is over 60 years old! Also the fact that you stood on a ladder to check the top of the door frames is worrying to say the least, and also proves that you were simply trying to find anything in order to get money taken of the final invoice.

In regards to minor damage- small chip in your bathroom tile and a scratch on one of the bed legs- this is totally fabricated accusation in order for us to once again take money of the invoice. You werent even able to show us pictures of these when requested. Also you had other tradies working doing work in your unit.

Even though we said we would be more than happy to come back and paint the top of the doors and a few other very minor things we missed, which we aplogised for and were more than happy to rectify as we all make mistakes, you refused to let us come back and fix them. Which again shows that all you really wanted was money of the final invoice. Sorry but if it was something we couldnt fix or a major fault then why should we take money off with out prior opportunity to amend them?

We are sorry you feel this way and even though we tried very hard to make you fully satisfied you simply didnt want that, without being financially favored upon. Regards Men in White Painting & Decorating

jamesd307 19 Oct 2016

Thanks for your response Frank. Just to clarify, not once had we asked for a discount or for you to reduce the invoice. You were paid in full, almost immediately having left. I even complimented the good work as you'll see in the above.

I raised concerns with you over the quality of the work performed. Your attack on my character was the reason I did not want you back. If i could attach images to this thread of the way my "60 year old apartment" (which is incorrect) was left, I would.

The way that this has ended is a real shame - it's a stark contrast from my first impressions of you and the business.

Hi James, you dont stand on ladders to look on top of door frames unless you are desperately trying to find something to argue the final price with, you dont claim that we damaged your property without any proof unless you want to try and get money taken off the invoice, pretty simple.
Also when i did charge for an extra, you questioned that you "didnt remember OK-ing it"

The quality of our work is second to none! Our reviews are proof of this and so does our work! Also not once did we ever attack your character and if anything we are the ones who felt belittled by your false accusations.

I also have the pictures of the unit and would love to post them on here too. I also have pictures on my phone showing every stage of the paint process just incase we run into clients like you.
Sorry James but we are the ones who tried to make this right and you simply kept attacking us with lie after lie which i wont stand for and let my business take it

03 Aug 2016

We needed our home repainted and felt most at comfortable with Men in white painting & decorating. They did a fantastic job while keeping mess to a minimum. Couldnt even smell the paint which was nice, Didnt mind the music they played either! I would highly recommend them to my family and friends who are after a professional finish. Verry happy

Approximate cost: $9000

verified email - 29 Jul 2016

Top job! Top blokes. What more can i say! They did everything they told me they would do and were well presented and respectful. Fantastic! I highly recommend Men in white painting & Decorating

Approximate cost: $4700

verified email - 31 May 2016

Decided i needed to freshen my home as the colours were seriously outdated. Found men in white on here and was glad i did. They werent the cheapest but i felt really comfortable with them and they were good to talk to.
My home looks alive and fresh now. Thanks guys

Approximate cost: $7770

verified email - 31 May 2016

Id recommend men in white painting & decorating very highly! My house needed alot of work before selling it and was scared it was going to be too hard to make it look decent but i couldnt believe how it turned out! I was amazed at the efficiency and knowledge they had.
The place looks brilliant! This will surely increase my sale price.
Once agian thank you men in white. Well done!

Approximate cost: $8700

verified email - 16 May 2016

Fantastic work by Men in white painting & Decorating! Frank and his team did a beautiful job on my home. Considering i am pretty fussy with anything in my home they left me feeling at ease. I simply gave them a key and they worked while i was at work. It felt good to be able to trust them.

If you are looking for a high end finish and a business that knows their trade then give them ago!
Once agian Thank you to Men in white painting & Decorating

verified email - 11 May 2016

Fantastic work by Men in White Painting & Decorating! Its such a pleasure to finally hire people who deliver what they say!

Frank and Rocky helped me with colours and put my thoughts to ease. They also were very patient with me explaining to me about the different paint available and why paints arent just paints.

My weatherboard exterior has come up a real treat and i can see the amount of prep they put into it.
Once again thank you Men in white painting. Highly satisfied!

verified email - 11 May 2016

I was very happy to have hired Men in white Painting to paint my victorian style home. They simply did a fantastic job!

I met with Frank to choose colors/finishes and it was very apparent he knows the business well. He made suggestions that I would have not of thought of otherwise and I was very happy with the way everything turned out.
The crew was timely and professional, and were super clean throughout the project. No touch-ups were needed and people who come over always compliment the colors and clean lines. Thank you for a great job and experience! Highly recommend you give them a go!

31 Mar 2016

Frank and Rocky are very reliable. They came on weekends to make up the missed days due to the rain. Both of them are very approachable. They gave us their advice on the colour for our back pergola (I'm glad I took it!).

They work quality is excellent. I have neighbours, relatives and friends made positive comments on the job they did. We are very happy with them and will ask ther help again when we do the inside of our house.

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