Customer Service is lacking. Their awards are for Sales and Marketing - of their business, not for customer service. High fee structures and consistently making errors for which they were notified about on more than one occasion. Not responding to website issues to do with login access for documents quickly enough before AGM meeting. Misinformation provided about excess for insurance claims. Not apologising for errors of their making which were upsetting. Overcharging fees for projects they did little on.

We recently had MBCM Essendon assist us with an issue at our property. Mardi and her team were outstanding with their knowledge and assistance in getting the issue rectified. We were extremely satisfied with their prompt action to rectify the issue. Service like this is hard to find. Thanks very much Mardi. We really appreciate your professionalism and prompt action to get this sorted.

MBCM were instrumental in assiting the owners with the removal of a previous body corporate business who were poor performers in every respect. Craig is extremely knowledgeable and highly proficient with what he does. He assigned Tracy Berry to our property. She responds to phone and email messages, she is proactive, uses her initiative and also has a good knowledge of the Industry. I would not hesistate in recommending this group. True professionals.

Craig Hill from MBCM Essendon displayed nothing but professionalism and understanding when dealing with the difficult situation in which we, as owners, found ourselves.
His honesty and knowledge of regulations and business practices assisted us greatly.
I would highly recommend Craig Hill as someone to be trusted to competently manage your Owners' Corporation.

Shona was very helpful, informative and responsive when I needed to get some information regarding Body Corp Strata Insurance Claim process.
Helen

Andrea Pluckhahn is brilliant to work with, she is prompt replying when information is required, would highly recommend Andrea.

I approached MBCM Essendon in November 2016 to quote for the ongoing management of a 2 year old complex of 38 apartments in Moonee Ponds. We heard a couple of pitches from other managers and Craig before the committee decided to sign with MBCM Essendon. Since that time our Owners Corporation management has been throughly looked at, outgoings scrutinised, new contracts entered in to with service providers, money saved, insurance updated and proactive testing for defective cladding (it's not defective!). Regular meetings and correspondence is a welcome difference. Craig received a box of papers and a tiny cheque from the previous 'managers' (who weren't licensed, nor understood how to run an Owner's Corporation) and turned us into a fully functioning Owners Corporation that is legally compliant and well run. Thanks Craig and team

Problems are dealt with quickly and efficiently.

Great service, conciderate and knowledgable.

MBCM Essendon when only the best will do. Great professional tream.