I went looking in the city store last week and then went to Chatsood this morning. I was serviced by a lovely young lady called Tait or Kate,( sorry my hearing is bad). I had a very special sporty friend in need of a bit of TLC. I found the thought of paying $139 for a zip top and same for a pair of pants a bit much so I asked for the reduced rack. This store was sending their winter stock off to the liquidation store in Melbourne. This young lady allowed my much lattitude by holding till 3pm until I had made up my mind and assured me I could pay on line if I wished and the items would be sent for a fee of $10 postage the next day. She helped me select a lovely outfit which in the end did not suit because of my poor sense of colour and fit. I rang back at 3 and she gave me every encouragment to ring the melbourne store for something she felt would help my situation. What a real encouragement to find such help. The clothing in this store is pure quality, well made and fashionable and comfortable. My daughter has had a jacket for two years and it looks none the worse for wear after twice weekly washing after gym work. I am most impressed as in the end, you get what you pay for but I am a bargain shopper with limited income but would rather save a bit more to get the best and i feel this store won me with both quality and excellent service.