Terrible service and lack of urgency for the receptionists. I had lodged a form 3 weeks ago to be posted to homeowners. The receptionist were happy to give feedback within the next few days once they have done it. Went to follow it up over the weekend after the second week and Ashleigh said that the staff person who has looking after the letter hadn't been in and will be arriving on Monday. So I called in on that Monday, and the staff was not yet available. After knowing that for a simple letter to be posted why should you need only that one person to post a letter? Eventually someone else took the role and did it immediately after we showed that we were not happy.