Awful customer service. Stay away from Lightheart Films & Photography at all costs!

We booked our engagement and wedding photos with Lightheart, and the overall experience was the worst we had with any wedding vendor we encountered.

At our initial consultation meeting we were given the impression the person we were meeting was our photographer. However after we had paid a deposit and booked, whilst confirming timing for our engagement shoot, we were then advised that he not a photographer at all!

On the day of our engagement shoot, the photographer sent us a TEXT message a few hours before our meeting time advising he could not make the shoot. He did not bother to call us or even advise the studio. When we called the studio they were completely unaware that our shoot was cancelled. Although they managed to confirm an alternate photographer for us last minute, we were extremely concerned this last minute cancellation could happen on our wedding day as well.

To make matters worse, we later enquired about their video service - despite no confirmation or deposit paid for this service they insisted that the booking was confirmed and demanded we pay a cancellation fee because we decided in the end we wanted to go with another vendor for our video. The staff was rude and pressed us multiple times as to why we did not want to go with them instead of respecting our decision.

After a series of disorganised, rude, unreliable and unprofessional interactions, we simply did not want to risk using their service for our wedding day so we cancelled our booking - of course, they refused to refund us any of our deposit despite their written apology and admission their service was less than satisfactory.

Even more ridiculous, a few days before our wedding their cinematographer still called us to confirm our booking! What a complete joke! We are so glad we went with another vendor.

Approximate cost: $2938