Think twice about using this business.
They have been in receipt of fees from my super account (from my super provider) for every contribution I have ever made into it - which I only just discovered they were being paid. They & an advisor employed by them (a CFA...Certified Financial Adviser) continued over 25 years in total between them - to take fees (or be in receipt of )& on going commissions from my super account amounting to over $15k........they gave no advice for these fees what so ever. According to them - they are not required to inform client's of their fees on 'old super products'. They made it clear there is nothing I can do & that they won't reimburse me for the fees they took from my super account. They told me that they had written to me to inform me of fees to my account - yet they sent these letters to an address I hadn't lived at for 15+years - so they were never received by me at all sop I could sort this problem earlier. Although Infocus & the adviser apparently had 24/7 access to all my current contact details.....they chose to not update these - so they kept sending letters to an address I didn't live at. Nor did they contact me via phone when they had no response from me. I have managed to now stop Infocus from receiving fees from my super account - I did this by contacting my super provider direct. I had them removed as an adviser (an adviser I never knew was receiving fees from my account....as well as had them removed from receiving kickbacks from my life insurance. When I approached Infocus & their Adviser about this......they said there is nothing they have done wrong....it is 'your fault for not replying to their letters'.....(letters I never received from them) Infocus Wealth Management seem to be growing quite large across the nation......I wonder how many of their clientele are completely unaware that they too are paying a company in fees & commissions when that company provides NO service to them? I am NO LONGER a 'client' of INFOCUS Wealth Management anymore.....in fact I never knew I was.....but with the current legislation on 'disclosure' - allowed this adviser & Company to continue to receive fees & commissions WITHOUT providing any service to their client at all. It seems the legislation in place still allows them to continue this practice without any repercussions. (in regards to 'old' financial products that can be legally onsold from adviser to adviser over many years. This is disgusting - & I have experienced this first hand from Infocus Wealth Management. How many other hard working people do Infocus continue to do this to? Please check you super policies - especially if they are 'old' products.....you might well be paying fees & commissions to an adviser or company that you are completely unaware of. Here's something funny I found out. Although Infocus said they would never refund any fees & commissions they received from my account..... I then stumbled across a company that refund fees & commissions that consumers are unfairly charged on their accounts - usually for no service given by financial service providers. Apparently this company will find out the fees & commissions charged to your (super) account...& they will get these fees & commissions refunded back to you at no cost to you!...because they say these fees are unfair - especially when you get no service from advisers for them. All they ask is that you might use them & their service for any future financial advice you might seek. Wow - that sounded great. I then read more on the website & found out this commission & fee refunding company are owned by Infocus Wealth Management!......the same people that told me they would not refund the fees & commissions they got from my account.
How does that work Infocus?