We have used Harvey World Travel in other suburbs and they're generally fine. But Jannali branch took their time getting back to us with quotes for a two-week tour in Asia; so we shopped around for quotes elsewhere. When they finally contacted us, the difference was over $2,000 with our own online elsewhere and several hundred dollars difference with other travel agents in the city. Their manner was angry when we told them of our alternative quotes. I really don't know how they're still in business.