I've heard a lot of negative reviews about Harvey Norman of late, but was extremely impressed by the service I received at the Guthrie St store this weekend. Last week I purchased a Food processor, only to discover that it didn't work. Not only did they offer a replacement, they did so without me having a copy of my receipt. Speaking to Paul on the phone, he found a record of my transaction on the system and let a customer service representative know that I would be coming in later. I was expecting some hassles, knowing full well that I was the one at fault for not having a copy of my receipt, so it was amazingly refreshing to experience such good customer service. Was more than happy to spend a little bit more to replace the blender that I had returned, even though they did offer a full refund.