Halwest Property Services
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Level 25/ 108 St Georges terrace, Perth WA 6000
Halwest Property Services is a Perth based property services provider. Our teams of dedicated service staff are professional and experienced. We specialize in end of lease, vacate cleaning and gardening services. - 0448 771 944
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6 reviews about Halwest Property Services
This is a classic case of if I could leave no stars I would. I engaged Halwest for an end of lease clean. They did a reasonable job, however, my realtor was not going to release my full bond as there were some minor cleaning issues such as a stain on a blind and the shower was not properly cleaned. I spoke with the staff and the cleaner returned promptly to address the issues. The cleaner inspected the issues with me and I was told "these stains account be cleaned, it is impossible." I asked them to have a go, as the company guarantees your bond to be returned. Returning to the flat the stains were still there. It turns out it is possible to remove the stains if you scrub them, which I did. Contacting their office, no compensation was offered and it turns out their guarantee is just words. I would give this company a wide berth.
Approximate cost: $560
Amazing job, thank you. Arrived on time and price was within budget.
Approximate cost: $500
Hi Tony,
Thank you for sharing your experience with Halwest Property Services, much appreciated!
HPS Team
There were some cheaper quotes with similar inclusions but I was prepared to spend the extra as the property needed a really good clean. Super impressed with the standard of service provided by this company. Quote was clear, arrived on time and the cleaning done to a good quality.
Hi Jay,
Thank you for the 5-star review, it is much appreciated!
HPS Team
I needed a company to do my end of lease clean and thankfully came across Halwest. Very prompt and professional.
Hi Kristen,
Thank you for sharing your experience with Halwest Property Services, much appreciated!
HPS Team
DO NOT HIRE THIS BUSINESS!! I hired them for a vacate/end of lease clean for a 4x2 house including windows inside and out. I got a phone call the morning of the clean advising they would be 1.5 hours late. It was over 2.5 hours before they showed up and then claimed to have "finished" the clean 1.5 hours later. No windows were cleaned. Cobwebs were left in the bottom of cupboards and those cupboard floors weren't cleaned. The rangehood filters weren't cleaned - when I removed one, dead bugs fell out. No spot cleaning was done on walls. When I complained to the business owner he arranged for the cleaner to go back to the property. Again they were half an hour late. All she did was wipe over surfaces with a wet rag leaving water smears over all surfaces including windows. No squeegee was used on the windows and no drying off of the wet surfaces. No flyscreens were removed to clean the external windows. The owner claimed this is stated in their terms and conditions, however, these were not emailed to me as per the information on their website that they would be included in the confirmation email.
I have used a number of cleaning services over the years and this is truly my WORST experience ever. Use anyone else apart from this business. No property manager would ever accept this standard of cleaning when handing back a property at the end of a tenancy.
Approximate cost: $575
Hi Cathy,
Thank you for taking the time to review our business. It is disappointing to see your experience with us was not what you expected this particular time.
We pride ourselves on being prompt and on time for all our customers - unfortunately we experienced an unforeseen delay from a previous job which resulted in arriving later that day than initially anticipated.
We understand that you were dissatisfied that some areas (e.g. fly screens) were not covered in the quoted price. We do our best to make it clear as to what is covered in the quoted price by providing you with a written list of cleaning inclusions upon booking. You are required to tick "I agree to the terms of service" on the booking form in order to confirm your booking. This list is also automatically emailed to you once you hit submit to confirm your booking.
We provide a 100% inspection guarantee on our services so if you would like anything to be cleaned more thoroughly it can be, free of charge. Fortunately I can see you have utilised this offer and I trust your concerns have now been rectified.
Please do not hesitate to contact us if you have any further enquiries.
HPS Team
You are correct in that the cleaner did return to the property after I complained about the extremely poor standard of cleaning. As stated in my review, the cleaner was late AGAIN. All she did was wipe over surfaces with a wet rag leaving water smears over all surfaces including windows. No squeegee was used on the windows and no drying off of the wet surfaces. No flyscreens were removed to clean the external windows. I never received a copy of the terms and conditions. I had to go hunting for them on the website.
After the second failed clean, I contacted the company again and was basically told that the poor standard of cleaning was only my perspective - even though I had photographs of the dreadful job done. My husband and I had to completely re-clean the property before it could be handed back to the real estate agent. Every day's delay cost us extra rent so we couldn't continue to get these pathetic cleaners back to ineffectively clean this property.
I fully stand by my review and strongly encourage people DO NOT USE THIS BUSINESS.
Hi Cathy,
We regret to hear that we didn't meet your expectations this particular time.
As outlined in our previous response, we provide a 100% inspection guarantee on our services so if you would like anything to be cleaned more thoroughly it can be, free of charge.
We have tried to contact you to discuss this matter further however haven't received a response yet.
Please contact us on 1300 850 076 or [email protected] at your earliest convenience.
Our terms of service are provided to you in writing upon booking. Please refer to our email chain that we have with you for reference.
We look forward to hearing from you shortly.
Kind Regards,
HPS Team
Very friendly staff and good quality work. Thank you.
Hi Lucas,
Thank you for the 5-star review, it is much appreciated!
HPS Team
Email Halwest Property Services
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Hi Stephen,
Thank you for taking the time to review our business.
It is disappointing to see your experience with us was not what you expected this particular time.
We provide a 100% inspection guarantee on our services so if you would like anything to be cleaned more thoroughly it can be, free of charge.
While we did return and review your concerns within 24-hours of being notified of them, unfortunately some of the items mentioned (e.g. removing sticky residue from floors due to the tape you've removed) were not disclosed to us upon booking and therefore not covered in your service.
While we can't guarantee all marks or stains to be completely removed, we can certainly thoroughly attempt them. We'd just appreciate if these are mentioned upon booking to ensure we can prepare our quote and time required accurately.
Nonetheless, we appreciate your feedback and hope you can consider us again in the future to better your experience.
HPS Team