I've been a GoGet Member for almost two years now and all in all am happy with the company. However, there a a customer service issues that they need to work at:

1) Often the monthly Invoice they send out has not been calculated correctly. It is quite time consuming to constantly make them aware of this, only for this to happen again.

2) I do not understand how a business of this size only operates Monday to Friday from 9am-5pm. If one has an issue that arises before 9am or after 5pm or on weekends, it takes forever to reach someone at GoGet. Totally frustrating, imagine having a car accident or you booked a car and the card will not work (happens a bit), and you cannot reach someone at GoGet. This, in my opinion, is a huge negative point for GoGet.

Other than that, being a GoGet member can save you a great amount of money and I certainly recommend it.

This is a great service! I was signed up and driving a car the same day. Easy to book, quick comms with the customer service team, nice and clean and easy to drive cars. You can sign up at different levels depending on how much you need the car. Yes you could probably get a rental car for cheaper but at least with Go Get the convenience of being able to pickup from so many different areas means you dont have to fight traffic across town just to collect and drop off.

Goget is more like a car co-op than a car hire firm. You join as a Goget member, then this gives you access to cars (and sometimes utes and vans etc) that are parked at various "pods" all over Sydney. You book on the phone or the internet, and using your electronic pass-card you can go and pick up the car you booked, drive it for as little as an hour, or as many days as you need, then drop it off in the same spot. You don't need to go to an office during office hours, there's no paperwork every time you book, you just get a bill at the end of the month. The hire rates are generally cheaper than the equivalent car at a normal hire company, and fuel costs are included (you just fill up on their account if the petrol gets low).

I think Goget is the best idea ever for people who don't really need a car, but sometimes have to drive somewhere. Most of the cars are concentrated around areas where there's good public transport, so there's a fair population who don't drive a car most days, or families who might only have one car, but occasionally need a second one. I get the train to the city to work, but use the cars to go away for a weekend, or drive to visit someone in a suburb without much transport, you can hire a car for 2 hours just to pick up heavy shopping if you need to! The Goget team are at the other end of the phone if there's a drama, but generally the cars are cleaned and serviced so there's no need to call. As I said, best idea ever!