Frameshop.com.au

4.7
based on 18 reviews

18 reviews about Frameshop.com.au

verified email - 25 Aug 2022

I will use Frameshop again. Fantastic.

Frameshop.com.au 25 Aug 2022

Hi Adam, sorry to hear of your experience.

We had produced the order exactly to the size that was on the order, you would have also received this as a confirmation order receipt by email once you placed the order that details the sizing and specs chosen. I understand it is frustrating as you were intending to order a larger size but we unfortunately have no way of knowing this.

As we hand make everything to order it we can't accept a return so we offered a bit more than 25% off a re-order of the correct size. As you were after a larger size, the replacement price will be higher than the size you ordered.

We do provide a guarantee and can definitely replace anything that is damaged, poor quality or any manufacturing faults, but as this is an incorrectly ordered item we can offer discounts on replacements to resolve it.

Out of goodwill for the scenario, if you'd like to return the item we can offer a full refund of what you've paid to us.

verified email - 19 Jul 2017

Ordered a frame online, and I was shocked that it was made and ready to deliver so quickly. Ordered on Friday, arrived on Wednesday. It's a long frame, so it needed two boxes to cover, but it was wrapped very well. The frame looks amazing, and it will look great with my puzzle in it. I would highly recommend this business to anyone that needs a custom frame. I will most certainly come back whenever I need a frame.

Approximate cost: $199

verified email - 23 Aug 2016

The site was easy to follow regarding placing the order. Packaging was brilliant. Frames were exactly what I ordered and the quality & workmanship is absolutely beautiful. I will be ordering more frames in the future and would recommend this company to anyone requiring frames. Price was also reasonable.

Sincerely,
Jenny Jackson

11 Aug 2016

Great custom Perspex frames. Ordered online and frames were delivered interstate 4 days later. Cut to size perfectly and excellent value. Thanks for great communicator and customer service. Will order online again, Jan

Approximate cost: $80

dotty
221 reviews · 22110 points
verified email - 21 Mar 2016

excellent service frameshop. Easy order online quick delivery and lovely work.. picture is fitting perfectly.

verified email - 19 Jan 2016

I would really recommend this company. I had some fabric framed and they did a wonderful job. The prices are good and the young lady who helped me was professional and gracious. It was also the fastest framing I have ever had done.

verified email - 21 Sep 2015

Have used this online store 4 times now, for an assortment of large, customised frames and haven't been disappointed once! The site is easy to use and has lots of choice, so you can always find/design what you are after. Prices are excellent and MUCH cheaper than "non virtual" stores. Delivery time has always been less than a week, so very happy!!

verified email - 15 Sep 2015

Excellent service. Easy order online quick delivery and lovely work. Proudly displaying my daughter's art work
Thanks frame shop very happy

Approximate cost: $125

verified email - 19 Aug 2015

Have never been disappointed with a frame/print yet. Received another today and am stoked with the quality. Thanks Frameshop, I love that I can see what my frame will look like online before ordering.

verified email - 18 Aug 2015

I received my custom matt yesterday - I'm absolutely thrilled! Framed the print last night, the matt was the perfect colour and the size was millimetre perfect. And your packing and shipping is first class!

Approximate cost: $45

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