myself & my family have been using this service for many yrs now. they do an amazing job with both real & artificial floral arrangements. they are also part of interflora which makes it great for sending to other parts of australia. they are very creative with their arrangements & can do just about anything. their prices are very reasonable as well. we used them once for sending an arrangement for bereavement but then totally forgot to pay the bill on time. when we received the next bill, we rang & explained everything. they were very understanding. (we did then pay as soon as we realized)