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2 reviews about Dryology Carpet Cleaning
Excellent work again. Your service and advice are always impeccable.
Had [removed name] from Dryology come and quote on cleaning our loungeroom and rug after my daughter vomited on it, while he was there my husband enquired about the cost of getting our lounge cleaned. it was expensive to do and he said we will think about it. Turned up to do the carpet with an extra crew all prepared to clean the lounge and when told no we did not want the lounge done was very upset and said that he had knocked back over $300 of work to allocate time to do our lounge which we never agreed to getting done in the first place. Charged us $250.00 for the room, rug and time allowed for the extra work crew showing up. Original quote was around $210.00 for the rug and lounge room carpet.
Not very happy that because of his misunderstanding on what we wanted done we were penalised. Not a good business operator and we will not be using them again.
Approximate cost: $250.00
The above comments are incorrect & we are sorry the clients were unhappy & felt they had to post their adverse review .
When I initially attended the property I provided a quote for the carpet cleaning & the cleaning of the loungesuite & the quotes were all accepted & I was asked to book the work in. It was not until I arrived on site that I was informed that the clients decided they didnt want to go ahead with the cleaning of the lounge suite. I then pointed out ( very politely ) that I had brought an assistant along as there was a substantial amount of extra work & time involved in cleaning the lounge & due to the fact that the assistant had to be paid (even though he wasnt then needed) & also due to the fact that I had indeed declined another job to do the right thing by the clients, I charged $40 on top of the carpet & rug cleaning.
I believe most fair minded people would find that to be reasonable given that we were only informed the lounge Cleaning was not to be done when we arrived on site .
The disappointing thing about this is the clients made no mention of their objections whilst we were on site & were happy for us to clean the carpet & rug & put their adverse review up sometime after we had completed the work.
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