Called Steineck Co to help with a few big plumbing issues that needed urgent review. They gave me an estimated time for the day between 1-3pm (which is very acceptable) Knock at the door at 1pm exactly. Fixed the issues immediately, knew exactly what the problem was (other plumber from different company did not) Fast, prompt, efficient friendly service. What more could you want.

At 2pm Wed 11 Aug I called D. H Steineck and Co to install my new instantaneous gas hot water system. I live about 4 blocks from their registered address in Manning. They said sure no problem that they would be there at 10am the following day. I work full time and told them so, which was not a problem, they would invoice me the bill. I arrived home at 6pm that night to find that nothing had been done. As a long shot, I called their number (9313 1083) and someone answered. They were very polite and explained that they were down a plumber that day and that they had tried to call me on my mobile phone. I guarantee that nobody from D H Steineck and Co had tried to contact me at all that day. They gave me the plumbers number so that I could contact them directly to ask what had happened and they said that they may not answer because they don't answer unknown phone numbers. I try calling, sure enough, no answer. I call them back and ask if the can call the plumber. They do so, then calls me back to say that they will answer their phone if I call the plumber now. I ask them to please call the plumber and tell them to give me a call instead, seeing as 'I'm their valued customer'. They try to call the plumber then calls me to explain that the phone is now off. I have never been so appalled at the customer service I received from this company, and recommend that NOBODY ever uses them