I went into Commonwealth Bank Rosny Park yesterday to change the names on my cards after recently getting married, and was so pleased with the service I received. I was greeted in the bank by a customer service representative, to whom I explained my intentions and she took me straight in to see Carolyn (who was fantastic). She took a copy of my marriage certificate for their records, and, assuming that I would need more copies to change my name on other cards with other institutions offered to give me a few more copies to take with me, which was very kind. Carolyn was very thorough in going through my details and even set me up with a new saver account which now gets me almost double the interest of my previous account! Can't say no to more money. She was very efficient and made a tedious task very enjoyable. I left the bank with a better understanding of my accounts and what the bank has to offer. I must also mention that the commonwealth phone apps are outstanding, I use mine at least 3-4 times a day.

Approximate cost: $0

Have an account with this bank,mainly for cheque cashing reasons.While recent improvements have been made inregards to waiting period for general inquiries,still find service without a smile.Seem more interested in those with larger account balances.Most of my everyday and visa accounts are with a different bank.