11 reviews about Clean 01

verified email - 09 Oct 2018

Had to get my carpet cleanded last friday as i did spill nail polish on the carpet and needed it cleaned so the came around 3 in the afternoon and he cleaned it i believe i got andrew he was really good smart new what he was talkkng about and did the job propely

Anonymous
verified email - 26 Feb 2010

We had a confirmed appointment with them. Then they called up to change the date and time, for 3 times. They had all sorts of excuses from contractor sickness to machine breakdown.

Everytime we re-arrange the appointment we have to move all personal stuff and small furniture off-ground (so they can clean the carpet), but to realise that they want to change the date/time again. After 3 changes we gave up and look for another cleaner.

We should have checked this web site earlier so we didn't have to waste our time. They quote might seem cheap but DO NOT USE THESE PEOPLE.

anon_mous 09 Jun 2010

As I see Clean-01 has not changed still doing shonky work. None of their carpet cleaners are accredited ask to see the accreditation, they can't produce it. None of them have a pest control licence ask to see it, can't show it. Even tried advertising under new management same stupid owner Chris Meyer. New manager Lisa Attwood knows what she's doing went from domestic cleaner to Owners nanny to bed partner to Manager good work heh. Even trying to advertise in latest paper under a different name Abandon All. BUYER BE WARE GO ELSEWHERE!!!!

TJones 07 Jan 2012

Yep, I was duped into hiring them again after a horrible experience with them in the past because I didn't know they changed their name! They were advertising in my local paper but they were not even using "abandon all" in the ad, it was a different name again! I can't remember what that name was tho or I'd post it on here. Their customer service has not improved one little bit. That's how I came to find out about the new name, because I went online to write a poor review about them and I saw posts from other people about it. On truelocal, the owner actually wrote a positive review for the company claiming that it's under new management now and trying to convince people to keep using their service. Dodgy b*stards they are. Steer clear!

Anonymous
verified email - 30 Dec 2009

washed my house and missed a lot of areas, very unproffessional buisness, they are actually based in caboolture, not beeenleigh, i am also missing some hose fittings. they used MY WATER and not there own as advertised????

anon_mous 09 Jun 2010

Company based at unit 1/8 Learjet drive Caboolture

verified email - 15 Dec 2009

They arrived at my neighbours house and Turned up late, the quote doubled in price, i said I thought it was too dear, my carpets are only 2yrs old! And hardly any carpet to clean in bedrooms or living area. He stormed out and told me to get someone else to do the job!!

verified email - 23 Sep 2009

Often have my carpet cleaned (I always ask for Pete)... always great service and very efficient. Never had a problem. Price has always been fair for the great work they do.

anon_mous 21 Jun 2010

maybe you get good service because your business is located next door to them and your friendly with the owner

karinm 26 Jul 2010

I am extremely disappointed in this company. They gave a quote which was very reasonable but when they arrived they reneged on the quote and only wanted to do half of the job quoted for the same price. I rang the company and though I had the written quote they said this was not on their file copy. I suggest you find other companies to do your job. Obviously they are con merchants.

verified email - 22 Sep 2009

I had a bond clean done...very badly..they had to return as benches and cupboards were still dirty and the floors were not moppped and swept. They turned up an hour and a half late...no apology..i was waiting with a two year old and a very hungry newborn! I was quoted $410 then they ring me back at 4pm the day before ( too late to cancel and book someone else ) and add an extra 65 dollars to the quote...I thought a quote was a quote!!!

jom7 15 Dec 2009

I know exactely how you feel!! They are a rip off!! I rang to ask for the manager, she didnt really care either.

Anonymous
verified email - 17 Sep 2009

I hired this company to clean my house for me. I was shocked at the dismal state of my house when I saw it. Things they had said they had cleaned, were not cleaned at all. Things that were cleaned were done in a very 'slap-dash' manner. Some windows were worse than when I left the house. The screens were still dirty, window/door tracks had not been touched, door frames, walls, doors had not been touched. The carpets are still dirty, and out of $1000 they expected me to pay extra for a more thorough carpet clean. I contacted them and discussed how appalled I was, and they wouldn't do anything about it. I am absolutely disgusted by this company. For $1000 you would expect attention to detail. All I got was a kick in the guts. Somewhat lucky I only paid them $500 to begin with, but I am still at a definite loss, as mostly everything has to be done again. I would definitely NOT recommend these people to anyone. I also discovered when I got home that the toilet flush was broken, and they wouldn't do anything about it. I took two days off work to get some of the cleaning finished myself. - disgusted

Approximate cost: $500

AmandaM8 22 Sep 2009

I totally agree! I used them for a bond clean and had to get them to go back and then i still had to go back and clean....and they were an hour an a half late...no phonecall...i was left waiting with a two year old and a newborn!!! Never will I use them again and I'm telling everyone i know how terrible they are!!!

haydens 13 Oct 2009

Yes i tell everyone about them too. And we i contacted dept fair trading after about a month the lady said this company hada lot of complaints about their business paractices, however they are doing nothing illegal. they just run a shonky business.
Oh well they will come unstuck one day.

Anonymous
01 Sep 2009

We had the house washed externally. I have used them a couple of times now for external house washing and will continue to use Clean 01 Cleaning Services. They are professional, very competitive in terms of pricing and turn up on time. I have no problems recommending them and have recommended them to my friends.

Approximate cost: $180

View all 5 comments
TJones 30 Mar 2010

what a joke indeed! The "lady" that answers the phone is a rude b*tch!!! She argued with me, told me I was lying and hung up on me! I would never accuse Clean-01 of being "professional".

chandellw 01 Jun 2010

must be the way they treat all their customers was also hung up on today disgusted in their cleaning service as well as their so called customer service

anon_mous 21 Jun 2010

yeh used to work for them got sacked for getting pregnant wish i never tried helping them

Anonymous
verified email - 15 Jan 2009

House clean but not an end of lease clean. 2 ladies cleaning my small house (bathroom, kitchen/living room and 1 bedroom) for 90 minutes at a cost of $145. When I got home I had to ring up the company and ask what exactly they had spent that time doing. In the bathroom the bath, sink and loo had been cleaned but there were still dust bunnies on the floor so it hadn't been mopped. In the kitchen the sink was clean and the oven had been cleaned (leaving white cleaning fluid run marks between the glass in the oven door which is going to be great to explain at the end of our lease) but that was all that i could tell had been done and it doesn't take me that long to do those things by myself. Office person just kept repeating robot-like 'we dont guarantee what is cleaned' when my question was WHAT had been cleaned!!! Asked for the manager to call me back as she had gone home - over a week later and still waiting for that call. So pretty poor customer service too :-( Shame on you Clean01

Approximate cost: $96

ColleenP 23 Jan 2009

My experiences were worst. The agent was surprised that professional cleaners had been paid. Office response was NO NAMES, NO REFUNDS, WHERE WE WORK FROM IS SECRET, AND WHO CARES IF WE COMPLAIN TO SMALL CLAIMS AS THEY HAVE BEEN TAKEN THERE BY CUSTOMERS LOTS OF TIME.

TJones 07 Jun 2009

Colleen P, Their address on Truelocal the other day was listed as 6 Light Place, Morayfield but after I submitted my story about them to their ratings, it was promptly taken down. There is now just a PO BOX. I also reviewed them on WOMF and my comment was removed. WOMF sent an email to me saying they had been bullied & "lawyered" into taking it down.

Anonymous
verified email - 23 Sep 2008

The carpets in two small rooms, not particularly dirty, plus one small rug were cleaned to "industrial standard" (cleaner's description) by this company. We were charged $250 for 20 minutes work.

Approximate cost: $750

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