Lance is amazing and takes great pride in having happy customers . I immediately felt confident that him and his team know their products well and will answer any questions honestly. There was no push to upgrade or spend beyond our budget and lance crunched the numbers to give us the best quality for the best price we could find anywhere in Melbourne. In his words “ he doesn’t just want happy customers now he wants them to still be happy in years to come” and I’m sure we will be . Paul his carpet layer is pretty amazing too and his experience is obvious. He did such an perfect neat job in just a few hours and cleaned up afterwards . A+++++ will definitely be a return customer . Thank you