3 reviews about Captain Snooze

verified email - 30 Mar 2016

Bought my daughters bedroom suite from here in 2010 first thing l asked was l only want Australian made and Australian timber was suprisd by the lack of Aussie manufactors but we found a suite my daughter liked and it was Australian yes a tad expensive but my money stayed in Australia keeping Aussie's in work

Approximate cost: $870

verified email - 10 Jun 2010

We purchased a new bed from this store about a year ago. The staff were polite and helpful but did take a long time before someone came over to serve us even though the store was not busy at the time. We had the bed delivered and the guys were very friendly and efficient. Very happy with the bed.

Approximate cost: $800

verified email - 31 Aug 2009

We purchased a new Latex Mattress (Madison Apollo) from Captain Snooze when it was on special. Good to sleep on at first but about 6 months later develops a sag where you lie down and a mountain in the middle. Staff neglect to mention that you cannot move the bed (at all).

It took 2 struggling delivery men to roll the package onto the street then inside the house. Once inside my partner had to assist them in bringing the Latex mattress into the bedroom. It was totally unmanageable as it was extremely heavy and just sank and slipped out of your hands. Gripping the bed was impossible as it lacked effective handles. The mattress was finally dumped in the doorway of the bedroom. It took my partner 1 hour to put the mattress onto its base. It was that heavy.

With so much hype about safety in the workplace, obviously Occupation Health and Safety does not apply to these poor delivery guys who obviously struggle with delivering this product. My advise, is to buy a lighter more manageable mattress, one that can easily be lifted and moved around. Sheets were also impossible to find anywhere else but Captain snooze.

Overall, staff at Captain Snooze were very polite and helpful. I would purchase from this store again but would not purchase a Latex mattress due to its inflexibility, floppy construction, sleep indentations and chemical odor (bed smells for about 2 months). The bed is now stuck in the bedroom leaving us to wonder how we will ever move it.

Approximate cost: $4000

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