Overcharges for services. Grossly understaffed and what service is provided is curt and abrupt. No provision to pay off fees in instalments. Long waiting periods with no staff in sight. Would never use them.

Approximate cost: $500 +

My partner works here as a Vet. Our dog had cancer - she was only young at the time. The team at Hallam nursed her through as best they could. While she didn't make it, the girls there always made me feel welcome to come and visit. They seemed to care for her as much as I did and for that I am eternally grateful to know they did all they could.

This level of service seems to extend to everyone's animals because my partner and her friends are always talking about the cases and trying to work out the best options. Drives me crazy sometimes! I can understand why they sometimes lock doors at night - not the most friendly of neighbourhoods and they need to make sure everyone is safe.

Horrid! I got there for my appointment and the door was locked. When they let me and my sick dog in, a nasty cat viciously hissed at her (unsettling her) as if we were intruding - they have pet cats that roam freely around the reception area! Then I had to wait for hours as they attended to other animals. In all the time I was there, my dog was the only one that came out alive. Quietly sitting, watching and listening to the dealings of the staff with other people who were there, it seemed very much like the staff thought of all of the folks that were there with sick animals as cash cows - how can they best be milked!!! never again.

Approximate cost: $Don't ask! All vets are expensive, this one was astronomical.

Our little dog was maulled by a larger dog and practically ripped to shreds, I thought we had lost her for sure. We raced her to AEC in Hallam as it's always open 24/7 for such emergencies. She was admitted immediately and spent 4 days there. All the staff were just so wonderful, you could not imagine how supportive they were, and they have the very best facilities with an intensive care unit and onsite pathology, we even got to visit our dog during her stay but they are strict on visiting hours! We are lucky to report that our dog made a full recovery thanks to AEC.