2 reviews about The Reef Shop

verified email - 02 Jun 2015

Do Not purchase items from this seller!

Was sold a filter for an aquarium which was set up for over a week before a seal failed causing a leak. When requesting warranty information was informed that the Australian distributor would not cover that particular issue but was referred to them or the manufacturer for more assistance. Both replied that the seller was the guarantor of the warranty which I confirmed through recourse to the ACCC website.

Was not provided with an address to post back item for warranty claim, and correct information was not forthcoming, and inconsistent. After advising the business that a complaint was to be made, Paul Ribeiro (under the psuedonym Peter in his communications with myself) attacked my product reviews posted online and published fictitious information on his facebook. As per the reviews on http://www.productreview.com.au/p/the-reef-shop.html, this behaviour seems systemic.

Approximate cost: $150

Dinghy 16 Sep 2016

You've nailed the conduct by this dodgy operator! Similar issues with me. Avoid this seller

Dinghy 10 Mar 2017

He ripped me off $430 for a Fluval G3. Took him to VCAT he was a no show...Pail Roberio from Fastway Hydroponics is the owner of the reefshop

Dinghy 22 Jul 2017

All his contact details are available from ASIC for $9

verified email - 18 Dec 2012

They are a fine company if nothing goes wrong, goods are shipped quickly and for a few purchases I was happy with them, but then I had a warranty claim on a faulty product.

Now this is where the problem starts, they have no phone number or email, just a web form. They then ignore you, this went on for a while eventually I got in contact and they first tried to make out I should contact the manufacturer in America but that is not how warranty law works in Australia. So then they tell me to ship it back, I did, they said it would take a while to send it back to the US. I waited two months and now they are pretending they never received it..

Checking other review sites they are well known for avoiding warranty issues.. Avoid this company, there are much better ones around..

Approximate cost: $350

Hi Joel77, Unfortunately, it can be within the area of warranties where many businesses fail miserably. Thanks for the heads-up regarding this business. Reeces

Dinghy 16 Sep 2016

And add another to the list! They are super dodgy operators that should be avoided!

Dinghy 10 Mar 2017

Just took him to VCAT and he was a no show! Hides behind a keyboard

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account