Staff are lovely and take great care of my dogs and have done for years. Thank you Pets Hotel team!! :)
Approximate cost: $360
My dog was injured at this establishment, the injury was days old before the staff noticed. When I questioned why the injury wasn’t picked up I was told and I quote “ we noticed it was a potential nick” well her entire ear is scabbed, crusty and damaged? There would of been BLOOD how can you not see BLOOD!
It is in my opinion in this instance the pet hotels staff were neglect in their duty of care to my pet. They should of noticed the injury, I pay them to keep my pets safe, if an accident or injury occurs my expectation is the staff will not only advise me of the injury but also monitor it. Why else do you pay for pet boarding if not to keep your pets safe this establishment didn’t clean or attend to my pets injury they didn’t even notice it until the day we picked them up! There web site states the pets hotel is customer designed for your pets health, safety and comfort. Not in this instance! Quite frankly it’s a disgrace, it’s also incredible to have them tell me it was a potential nick! Seriously her whole ear has been chewed! It should of been picked up not ignored! Obviously I do not recommend you take your pet here. Very upsetting, please note I understand injury’s occur what I’m so upset about is no one, not one staff member was paying enough attention to notice my dog was injured.
Hi everyone. My name is Caesar and I just arrived at my home after being in Presidential Suite at the pets hotel for about a week because my mum was on her holiday. I found this accommodation so comfortable, all the staff were so friendly and they looked after me well, I was happy there except my longing for my mum. I highly recommend every pet to spend their holiday at the pets hotel. Thanks to all the staff.
Lovely clean hotel. Great the dogs get to socialise together. Very caring staff- interested in the welfare of your pet.
Would be happy to use service again for our dog.
Genuinely caring staff obviously stemming for the love of what they do. If you're leaving your little ones in their care, you can be assured that they will have a ball if they are dogs & a definite, well earned schnoozy break if they're cats. Bless their furry little paws, they'll love it.
Great staff, grest service, dogs loved it!
Great communication at enrolling, drop off and pick up. Plenty of staff around. The dog seemed really happy and non distressed. I’d recommend them, Thankyou. He was in good hands.
We have an older dog, who had never been any where to be minded except with family as he frets.
We feel so confident and happy with Pet hotel and staff that we feel more confident about being able to have him cared for there in future. Thank you so much
My cat always comes back happy after a stay, been using Pets Motel for years, great accommodating staff, good facilities.
Love that I can chat with the caring and helpful staff about our girl’s needs prior to her visits and know that they will follow through with lots of cuddles, treats and playtimes.
We do appreciate the climate controlled facility, the regular updates and being able to see her happily playing on the webcam.
Annual holidays are as much for her as us!!
“I have utilised LPC services many times in the last six months and will continue”…
“Kevin looked after our dog Molly on two occasions and we are very pleased with”…
“Excellent service. The staff are so lovely and couldn’t have been more helpful.”…
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