having come from another area with a big 24 hour bulk billing medical centre, i was looking for another of the same when i moved to the Ringwood area. I came across the Seymour St Medical Centre from a google search, and tried it out. They bulk bill, the reception staff are courteous, and there is a large waiting area with plenty of seats around. There are a lot of consulting rooms and many different doctors to choose from. There is also a dental section, and a pharmacy located inside the centre, first thing on the left as you walk in the main door. The location is quite good, with Seymour St running parallel to Maroondah highway in the middle of Ringwood. I have seen many doctors there and they're all reasonably good.
The doctor spent 10 minutes telling me how sad she was that an old lady had fainted in the doorway last night. She kept going on about it. Then she said she couldn't read my xrays (my foot may have been broken) and said come back tomorrow. She charged me for nothing!
I have been here a few times, all but one were fantastic. You don't make an appointment so sometimes the wait can be quite long. One time, different to my other experiences there, the wait was over an hour long. It wasn't critical I see a doctor that night so I just decided to go the next day. I had been first thing in the morning when they open and around 9am and both times I have not had to wait long at all. Usually shorter than my normal doctors where I make an appointment. All doctors I've seen has been fantastic, all were very clear and fluent english speakers and I always felt confident with their diagnosis as they listen!
I have been to this medical centre a few times. The last doctor i saw (unsure of his name) was unhelpful and felt like he didn't listen. for the last 20years i have been under specialist care for this specific chronic disease. this made me very frustrated.
i also have major back problems, which has suggested i have surgery 3 years ago, and i had an opinion from a doctor (not a specialist) told me around the same time, i may not walk in 5 years. i received a referral to boxhill hospital specialists. the boxhill specialists did not set an appointment date, as they insisted they hadn't received the faxed referral. (i was told my seymour st medical centre that this is not uncommon from boxhill hospital). it has been a process of backwards and forwards, contacting and chasing people up myself for the last 2-3weeks. finally i got through to seymour st medical centre, where a lady was very impatient with my call. i passed on the message that my referral fax was not received at the other end. she couldn't understand what i was talking about. i slowed down my language and tried to tell her for the second time. it didn't seem to worry her, so i asked if i could be called when the fax was re-sent, as confirmation. she said something along the lines of "i have to find the doctor, then i have to find the file, then i have to find someone to fax it... ..[this] will take the whole day". i was very unimpressed, not knowing my history of my back, or the urgency, and not caring to know any other relevent details. i am under the assumption that i probably wont get a call back, it is not on any list of priorities (for her), in which case i will have to make a personal visit!
i should not have had to follow these various jobs, which people are paid to be kept in. the receptionist should have been more understanding, and familiarised with any possible medical urgency a situation like this might have.
the only thing that is good about this medical centre is the fact that they bulk-bill.
i understand not to use their services again, as my health might be at risk and i'm scared for nothing to be done about my health conditions.
Approximate cost: $bulkbill
I went in on a Wednesday morning at 9 am, was served immediately by a very friendly receptionist. As I went to go take my seat my name was called, in and out within 15 minutes, fantastic service!
I just went their for my first time, as we have moved to Ringwood recently, and I needed somewhere close that I could be walk to. After I read the reviews, I wasnt so sure coming here. I stood inline for 18 min to check in. This wasnt great, as I am in pain standing. I saw the first Dr available, and I was only siting for 2 min, when I was called. That was great. Dr Kempter was pleasant, and I did not feel like I was being rushed as I have been before at the other Bulk Billing place I have been to. It is much better than the other bulk billing place, and I was impressed after reading the negative feedback. I went on a Tuesday at 11am.
The wait times are ridiculous most of the time but that's what you get for a bulk billing clinic I suppose. Some of the doctors are good but some are so so (especially the ones that don't speak English very well)- it's luck of the draw really. The reception staff are some of the worst I have seen with NO customer service skills what so ever. I don't like going here at all and avoid it at all costs but it's free and the hours are convenient. If there was another good alternative in the area I would go there for sure.
Most the Dr's are fantastic, had one really bad one who was rough with my baby wish I remembered his name. Would make sure I didn't get him again. Other Dr's been great. Friendly reception area. Bulk billed. Nice waiting area and chemist inside too. Waiting hasn't been too bad but I ring up first. Also you can go to Eastlands and do your shopping if wait is long.
After waiting for 40 mins at my usual Dr's last week (having made an appointment) I was loathe to go there again within a week. Someone had told me about the Seymour St Clinic so I thought I'd give it ago. My daughter and I both needed an appointment. We walked in at 8am and saw a Dr in around 30 mins. Dr was pleasant and good. Love that you can walk in anytime, works well with a baby who needs regular sleeps.
Long wait but worth the wait . Dr Van de Weer Dr Hamilton are fantastic. Definately recommend going there .
Approximate cost: $0
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