A truely awful experience. Scheduled a cleaning service & they turned up ill prepared ( vacuum cleaners not suitable for timber floors) so cancelled the service & requested a refund. They advised it would be refunded within 3-5 days , 2 weeks later & numerous phone calls & I still haven’t been refunded. Was even advised to check my email spam account for confirmation of payment - seriously the level of professionalism is beyond non existent. Do not go near this company.

I would not recommend this company. Rescheduled on us twice, one with 10 minutes before arrival and one 6 minutes before arrival. Both times I never received a call back regarding my scheduled clean until I had called and had to leave it for someone to call back which took over 8 hours to get a call back.

After my previous  bad experience   Fantastic Services  offered  me a 60dollar penalty or 80 dollar credit  if I want to give  them another chance. Unfortunately I  opted for the credit  and decided  to give them another chance  hoping for a good experience  this time but the experience  i had with them was far from good and nothing  less then horrible.
I booked  Fantastic  Services for a spring  clean, 2 room wall clean, fridge clean and carpet  steam clean last week  on Tuesday  at 9 am. The email  said I had to empty  the fridge  and turn it off 2 hours prior  to the time. At 8 45 I recieved  the  call  from them saying  that there cleaners are sick  and won't be able to come .I was very upset  over the same thing happening  for the third  time  and rescheduled for Saturday  12 noon.
On Saturday  I received  the call that because  of the rain cleaners are running  behind  schedule  and will be late. I asked for a specific  time as I had other errands to do on Saturday  ,I was told 3pm. The guy showed  up alone around  3 50pm .
When he came to my apartment  he was wearing heavy boots which were all wet ,I requested  him to take them off before coming  in on the carpet to which he refused saying it's gonna get cleaned  anyways. I asked him where was his stuff and team he told me first he will inspect and then they will come in ( this had not been  communicated  to me before) I said ok. He walked all around  my carpeted place with his wet boots on took pics of my home and fridge.  And went out staying  i am right outside your door I need to send pics to the company .
10 minutes  later I received  the call from Fantastic  Services  saying that you requested  2 walls not 2 rooms and the fridge  is not empty. We can not clean two rooms because we charged you for 2 walls only. I told them when I booked online it asked me for the number  of rooms for wall cleaning  how can you expect  one room to have one wall only. They guy on the other end argued that  no we ask for number  of walls on our website  while I told him that the website  asks for number  of rooms and a room has 4 walls  had it asked for the number  of walls I would have put in a different  number  . He kept insisting that no it says  number  of walls on our website  , i have screenshot of the Web page clearly  shows that  it asks for number  of walls. Furthermore  he also insisted  that the fridge  is not empty  it has ice in it . I told him there is no ice its a non frost fridge  and I can empty  it instantly I didn't  empty  it earlier  because its not easy emptying  a  fridge  in a household  and getting  cancelled  upon  repeatedly.
Ultimately  I told him to forget  the walls and go ahead with the rest of the cleaning  as they had already  wasted a lot of my time and days and were not ready to accept.
15 min later  he calls me back saying  the cleaning  team has already  left your place and can not come back  today. I was stunned the guy told me he is stepping outside  talking  to the company .
After all this I clearly  told him that I am done with this company  and do not wish to have their services  in the future and asked for a refund . I was refunded  my balance  amount . The credit from the previous  experiences was not refunded.

My experience  with this company  has been horrible  they are extremely  unprofessional  and liars giving no value  to other peoples time. They not only left me extremely  upset but also wasted a lot of my time. Apart  from that I felt a stranger  walked into my home  took pictures  and left.

I would never recommend  Fantastic Services  to anyone stay away from them. Its an extremely  unprofessional team .

Booked them before the Christmas holidays for a deep clean of my place, I booked a week ahead and scheduled my work around it. They were supposed to come in on Tuesday morning around 9 am , I recieved a call around 9 20 that there car had broken down and they were not sure if they could come. I said I can wait even if its another 2 -3 hours but they called back saying it's gonna take long so they had to reschedule .I understood there situation and was very accommodating with them.
They rescheduled the services to Friday, on Wednesday I recieved a text from them that their team has decided not to work on Friday and they can reschedule. When I tried calling the number it went straight to voicemail!
Highly unethical and unprofessional! Cancelled a pre booked service twice!!! didn't they plan their schedule earlier?? Shouldn't have booked and cancelled!!
They even charged my card the moment I booked with them for the first time. Their customer representatives need some training on how to deal with customers. Wasted 15 days ,I couldn't even get any other cleaners during the holidays .Ended up doing deep cleaning on the Christmas eve myself.

Edit 12 January:

After I posted this review the fantastic team got in touch with me they had a
professional polite tone in the email and apologised for my experience , they also offered me a reverse cancellation fee or a credit if I wish to give them another chance. I got the credit and will give them another chance hopefully it would be better this time.

Booked end of lease cleaning for rental property on 30/09, hopeless... Long story short -
They failed to fully clean the place the first time (they have all kinds of excuses). The real estate agent even asked me if they actually already came and cleaned it. BTW, they forgot to bring the equipment to steam the carpet;
Was promised to come in next day to steam the carpet. No one confirmed a time with me, so I called twice, until 5pm they called me back and told me they won't make it;
Re-clean was scheduled 9am 4/10, only been told until we called at 11am that the job is cancelled, they sent another crew in the afternoon;
New tenants' moving in in that afternoon and cleaners still there and whole place is wet;
During re-clean one venetian blind was damaged and keeps falling down and they described as pre-existing damage;
Re-clean was still not up to satisfactory, and new tenants had to pay for someone else to finish the job;
Maybe 4 blinds we had were fairly dirty (1 in kitchen was covered in heavy grease so we did book a deep clean for that one, but was told it can't be cleaned while hanging there at the initial cleaning) and some scuff marks on some walls, they say they'd dust blinds and walls but nothing was done until real estate pointed out, then at re-clean they said ALL 10 blinds and 13 walls need to be washed at extra costs (extra cost is $395). I told them it's fine given I'll be sent photos of ALL blinds and walls before & after wash, because I want to see how's the result and most importantly if ALL of them genuinely require a wash instead of an easy wet towel wipe. They did send me a bunch of photos, out of which some were hard to tell which is which, and some only have one photo showing in a cleaned condition so I had no idea what it was like before.
Sent them feedback on the re-clean yesterday morning and currently waiting for reply.

Updated 9/10 - received some photos and video clips from real estate taken by new tenant and the second cleaning company the new tenant called. They are not into details apparently. Even after re-cleaning, place still not clean and you can see how dirty the water is coming from the carpet steam clean machine (so I don't know if they actually steam cleaned the second time??).

Final update - despite the horrible horrible cleaning service they've shown, their customer service team is quite good. They agreed to waive the cleaning fees; pay for the replacement of the 2 damaged blinds; small compensation to the new tenants as requested. End results turned to be OK, but I have to say, as you can see, it's been an exhausting process. I'm changing the rating from 1 star to 2 star due to the post-cleaning service.

Didn't expect such great results of tile cleaning. It was really a pleasant surprise. The machine did what we couldn't...grouts look nice and clean, with no darked places. Would use again for such kind of job.

Perfectly cleaned oven and bathroom, removed all the soap scum in difficult to reach places. Super quick and polite. Will definitely book again

Approximate cost: $225

I would Highly recommend these guys My oven is like brand new. Great value, guys where polite and on time great job.

Approximate cost: $100

I have had to return to my apartment to re-clean after Fantastic Cleaners did such a terrible job. The splashback and kitchen bench were oily, the laundry had not been dusted and wiped over and the shower still had soap on it. It was a completely unacceptable that such basic things were missed. Fantastic Cleaners refused to return as the real estate agent had not communicated their complaint within 72 hours, in my opinion this does not excuse them doing such a bad job.

This was very disappointing after spending $500 and letting Fantastic Cleaners convince me to add $90 for wall spot cleaning to ensure I got my bond back. I even brought them beers because I felt bad that they were working late on a Friday.

I trusted their expertise and feel completely screwed by Fantastic Cleaners.

Approximate cost: $490

Yes, great service and value for money for end of lease clean. Highly recommended, very pleased and happy with what the guys have done today. Thank you :)

Approximate cost: $400

My oven is as new! Not a mark on it.
And my barbecue too- clean as a whistle.
Punctual efficient , polite and above all
a fantastic clean.
Thankyou

Approximate cost: $319