I’m impressed with the degree of backup customer support, which is pretty rare these days.
I was a little uncertain at initial simply because the price was so much lower than everyone else. In fact I found a brilliant deal which was exactly what I wanted. There was a small hiccup with delivery due to a courier problem. I put up my complain to the management and they refunded half of priority shipping fee, and Toll kept me updated via email and text message until the package was delivered.
Their pricing is usually the lowest to be found. The website is well designed and ease of use is among the best. Also, the eBay pricing was higher than Becextech.
Approximate cost: $3000
Got a very good deal from them and the goods arrived earlier than I had expected. no concerns on purchase and will use service again, have recommended to a friend who has also just purchased the same product.
Purchased Samsung Galaxy S4 on 6/12/15 - initial service & supply was fine. However, I had to contact Becextech 6/3/16 & immediately returned phone for warranty repairs. Advised repair would take 2 - 4 weeks. Finally contacted Paypal 16/4/16 for resolution as Becextech kept stalling, stating 'phone is still under final inspection'. Once Paypal was involved, Becextech told me 19/4/16 that phone was 'basically ready now' (?) and tried to force me to close Paypal dispute case before they would return the phone to me. Becextech rating 1/10 - Paypal rating 10/10. I will never purchase from Becextech again.
Very good service. I have ordered Lumia 950 phone. It was easy to order. I could track the parcel before delivery, which was done within 5 days.
The phone was perfect. I am very happy customer.
Approximate cost: $579
Outstanding Customer service, staff get straight back to your enquiries, item arrived as described and received right on time. Asus zenfone is amazing! I will definitely be buying from this store again in the future! Please don't hesitate to buy from this store!!
I have purchased three phones through BecexTech Australia and always I receive them when expected, they are as expected upon arrival. Easy to use and prices you can't beat. Highly recommended.
Web site great, emailing great, customers service excellent, my phone was in great condition when it arrived, the only downfall was that I ordered a WHITE phone and received a Black phone, and they did have a white one in stock, I accepted it, but next time read your orders.
The first order I made was cancelled but I was informed by their CS that it was due to their fraud protocol stuff. I was buying for a relative in another country and I used her name and address as the shipping address which is very different from my billing address, that was what flagged it I guess. I reordered it and had sent to my address and it came right on time. I will be buying from them again.
I ordered a Samsung Galaxy S7. It was delivered in 5 working days.
Great price, perfect service, good communication. Highly recommended.
Approximate cost: $954
Zero stars. Worst experience in my life and I want to warn everyone to not sell anything from them. Fake iPhones, and the service was extremely bad. Received not working iPhone 6. After 2 times sending it back and missing it in total 5 months, we finally got a replacement iPhone 6, which was fake and broken within weeks. They say 100% warranty, however I got only 80% of my money back.
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