BC Rentals

4.3
based on 38 reviews

38 reviews about BC Rentals

verified email - 12 Aug 2015

Unprofessional and lengthy customer service. Would not recommend! We paid for GPS and they gave us the faulty one, when we went back to exchange gave us another one which was absolutely useless too and was a risk to use on the roads. When we complained about a time waste and we had to use data on our phones to navigate the car, they apologised but refused to refund saying GPS wasn't faulty. CHEAP NASTY SERVICE AND BAD VALUE FOR MONEY!!!

BC Rentals 12 Aug 2015

Thank you for your review Valerian and we are very sorry to hear you were so dissatisfied with the service you received. As we explained, the GPS that you described as useless was tested and we could find no fault nor safety concerns with the device and as a result no refund was issued. We are sorry that the result was not in your favor however we do believe that other than this particular part of your rental you received only kind service from our attentive staff.

All the best with your future travels,

BC

zahras811 08 Nov 2015

Oh wow

verified email - 01 Jul 2015

Staff are very friendly and helpful. I would definitely use this company again, highly recommended and reasonable priced. Great range of vehicles for every adventure

Approximate cost: $60

zahras811 08 Nov 2015

Sounds great, I'll have to try them out next time

01 Jul 2015

Very easy to deal with, friendly and helpful. The car was economical to hire and run. This medium size vehicle was spotlessly clean with fresh interior and ran like a charm. Staff went out of their way to give us extra tips and maps etc. about our 4 day trip and arranged, at no extra charge, a later return time even though it was the Saturday of a long weekend .. thanks.

zahras811 08 Nov 2015

sounds truly wonderful!

06 May 2015

Great experience to hiring the car with BC rental. Totally recommended.Reliable and exceptional customer service. Easy and pleasant to deal with....

zahras811 08 Nov 2015

thanks for the recommendation

13 Apr 2015

Great experience, they really cared, gave us directions and explained the driving rules, they even printed off maps for us. It was fun to deal with them would def use them again! I want to thank the lady there as she really helped us, explained driving and gave us her phone number if we got lost or needed help, above and beyond. Good first impression of Australia.

Approximate cost: $40

zahras811 08 Nov 2015

That sounds great! i'll be giving them a try soon

Anonymous
verified email - 12 Apr 2015

Overall we were disappointed for a poor quality car and poor value for money. These are are collective reasons:
- We rented a 3-door Hyundai Getz - the condition of the car was much below the quality of standard of any other car we've rented through other agencies (eg. already a chip in the front windscreen, which is dangerous)
- The first GPS device we were given did not work, so we had to drive back to request a functioning one. It was an out-of-date model anyway.
- The petrol gauge was slightly under full capacity when we started driving.
- Once we reached higher speeds on the freeway, the steering wheel began to shake considerably, which was not only a big irritation when driving, but also a safety concern. We were too far away from the pick-up location to go back.
- The guy who served us was nice enough, but the service was nothing exceptional.
- We would recommend going to somewhere more professional like Budget Rentals instead, which are comparative costs but supremely better quality cars (who we have no affiliation with either, by the way). We tried BC Rentals, thinking it might be a cheaper option, but it was not once we discovered the "unlimited kilometres" price (be careful when reading the "advertised price" as this is probably the "limited kms" option. We were just grateful that our car did not break down. Perhaps it would be good value if you only wanted limited kms and were lucky to get a decent quality vehicle. However, we would honestly never go back to BC Rentals ever again.

Approximate cost: $200

BC Rentals 13 May 2015

Hi. thanks for you feedback. as a stand alone car rental company we try to provide the best customer service for a great price. unlike other well known car rental companies we do not update our fleet every year. we maintain and look after our cars to the highest standard possible. all of our cars are fully road worthy and undergo services regularly.
we do offer cheap prices that come with a low level of insurance. you as a customer are the one who can select what level of insurance to upgrade to if necessary.
we would really hope that you could return to BC and turn your experience into a positive one.

Anonymous
verified email - 11 Apr 2015

Overall we have received good service. Just one thing that admin fee of handling traffic offense charge is ridiculously expensive, A$99 and it should be lower.

verified email - 11 Apr 2015

In one word, PERFECT.
The staff are really friendly, the cars are in excellent condition and the process is extremely fast.
I have used their services twice and now I am a member, I will get back to them very soon for renting in future.

zahras811 08 Nov 2015

Sounds amazing!

25 Mar 2015

Excellent service. We hired a car for a holiday trip. The conditions of rental were clearly explained. The car was well presented and we had no problems. I'll certainly use them again.

zahras811 08 Nov 2015

awesome, will have to try them out soon

Anonymous
verified email - 11 Mar 2015

BC provided a 8 seater people mover on short notice when other more known firms could not. Staff were very helpful and I will use them again when needed.

Approximate cost: $160

zahras811 08 Nov 2015

Amazing!

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