Amy-Rose

Rating

100%

Catherine.S provided excellent customer service, advise and product range knowledge. Would 100% recommend this store being added to your must visit when shopping around.

Danielle Phelan

Rating

100%

I'm very happy with the quality and comfort of the 4-piece Banksia setting I purchased from the Hoppers Crossing store. The in-store experience and service at both Cheltenham and Hoppers Crossing was first-rate. Unfortunately, there was a hiccup post-purchase with my delivery. The transport company confirmed a delivery date by phone and SMS, then failed to show. When I called them, I was advised the delivery had been cancelled by Outdoor Living because the stock had not arrived from overseas. The problem? No-one thought to advise me so I wasted a weekday afternoon waiting in vain. Highly inconvenient! Outdoor Living Direct apologised for their failure to communicate and re-scheduled delivery a week later. There was another small mix-up with the colour of the seat covers, but the company again responded promptly and provided a spare set of seat covers free of charge. As I've been in business myself, I understand that things don't always go to plan. What impressed me about Outdoor Living Direct is that they owned their mistakes and went the extra mile to make good and ensure my purchasing experience was ultimately a satisfying one. Definite brownie points for that! I'd happily purchase from them again and recommend them to others.

Dave

Rating

100%

I have used these guys in the past and they were so great, that I used them again. Very impressed by their range, quality and price. Have recommended, and will continue to recommend them over other retailers to anyone looking for outdoor living products.

Miguel-Sebastian Cassie

Rating

100%

John, I just wanted to say a massive thank you for your unparalleled customer service and products. I received the outdoor setting today, and my expectations about the quality and style of the outdoor setting has been far exceeded. I found you and your customer services team a pleasure to deal with. I wish you and your team a very Merry Christmas. Kind Regards, Miguel-Sebastian Cassie

Stanley

Rating

100%

We purchased the Amani Driftwood Suite. The fantastic part is that you can make up your own setting. You can even add to it later. The seats are comfortable and stylish and not overpriced. The staff at Outdoor Living Direct are very helpful and we would recommend them anytime. Stanley De Vries.

Yola

Rating

100%

Very happy with service, product and delivery guys! Thanks

Louise

Rating

100%

I bought a Kakadu pod chair & absolutely love love it. In fact we are considering buying another. The service from Outdoor living Direct was fabulous - they were more than happy to answer questions before my purchase, the order process was easy and they shipped the item quickly. I would and have recommended them

Rim

Rating

100%

It was a great experience , Catherine was very friendly and nice, she helped us a lot in addition to the great range of outdoor furniture with reasonable prices and great quality , I'll definitely come back again.