Eco-friendly products
Select eco-friendly products are available upon request!
Flat Prices
All prices are flat rates based on how long it takes to clean the 95% of our homes. Most of our cleanings are completed well before the maximum time limit. However, some homes require extra attention to provide a complete cleaning service.
Satisfaction Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlooked something please don’t keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home.
Appointment Arrival Time Windows
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows of about 30 minutes, such as between 9am – 9:30am or 10am – 10:30am. Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.
Lifting
We love our crews and want to watch out for their safety, so they do not use tall ladders or move any heavy furniture. These types of activities put maids in danger of back injury or could even damage something in your home such as scratches on your wood floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move it prior to the cleaning visit to allow access to the area.
Pets and Minors
While the crews will do the best they can to be aware of the Customer’s pets/minors, the Customer will be responsible for watching and managing any minors or pets during the cleaning process.
Lock Outs
A $30 fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. This fee is in place to cover expenses they incur for lost travel time and fuel.
Late Cancellations
Any appointment cancelled less than 12 hours prior to the scheduled appointment time will be subject to a $30 cancellation fee. To the same effect, if a cleaning is cancelled or rescheduled by us without reasonable notice we will provide a discount to the client for the cleaning job.
Changes To Requested Services
Any changes to the Service to be provided must be agreed by MG Clean prior to the Service Time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorized to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner. All communication has to go through our office.
Job Quotations
The actual price payable by the Customer is calculated on the total number of rooms in the household. Any price quoted by MG Clean is an estimate only based on MG Clean’s experience, without inspection, and based on information provided by the Customer. If when the crew gets to the job and it is apparent that the actual cost of the Service will exceed the quote provided by MG Clean (i.e. more bedrooms than originally reported, actually a Move In/Move Out job, etc.), MG Clean will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed.
Payment Terms
The Customer agrees to pay the price quoted by MG Clean in full prior to the Service Time, unless otherwise agreed in advance with MG Clean. If no payment has been made by the Service Time, MG Clean will use reasonable endeavors to contact the Customer for payment. In the event that MG Clean cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees. Payments may be made via credit card.
Termination
This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time. MG Clean may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement.
Customer Representations and Warranties
The Customer represents and warrants that: it will provide a safe working environment at the Premises for the Cleaner to perform the Service; the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; it will advise MG Clean prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises; it is authorized to use the Premises and obtain the provision of Service; if the Customer requires the Cleaner to clean behind or under any heavy items (e.g. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
