AWARDED THE Word of Mouth SEAL OF APPROVAL
CUSTOMER SATISFACTION CERTIFICATE

Australian Climate Systems

5/5 RATING BASED ON 295 REVIEWS
QUALITY
SERVICE
VALUE
100% of customers recommend Australian Climate Systems

Customer Reviews for:
Australian Climate Systems

21 Dec 2023
joyr476
I would highly recommend ACS for their first class personal and professional customer service which I experienced from all staff every step of the way. Kylie in the office is always helpful and courteous, Daniel who came to the house to quote on supply and installation of a reverse cycle ac explained everything that was required. I received a courtesy call from Tom on installation day to say he was on his way. Tom’s attention to detail was evident and he installed the outside unit on wall brackets in the best possible way even spray painting the drain line pipe to match the down pipe and capping. Jack the electrician was soon on the job and he completed all the electrical work quickly and efficiently explaining to me the new switch on the meter box. I was very satisfied with the first class workmanship on the day and have had no hesitation in recommending the company to my neighbours.
17 Oct 2023
samanthab594
Fantastic company to deal with from the initial appointment to the office staff to the installers on the day. I highly recommend this company.
30 Jun 2023
emmab416
Australian Climate Systems have been great to deal with for our rental properties' gas heating replacement. Not only did they notify us of a government rebate we would be eligible for, they also were able to turn around a quote, onsite visit and book in the work within one week - much faster than any other company we have dealt with including our now previous provider. Daniel was an absolute delight to deal with, clearly someone that embodies old-fashioned, good customer service! Would highly recommend.
22 Jun 2023
stacey-r461
Thankyou Aus climate we can not recommend the team highly enough. Customer service is excellent and the boys were friendly and prompt. They did a great job and we really appreciate them fitting us in last minute so our kids could stay warm in this cold weather. =)
20 Jun 2023
doni196
Very professional company & very friendly staff
14 Jun 2023
davide980
Great service and quality advice from Alex and the team. The install time was moved forward and everything went according to plan. Highly recommended.
22 Mar 2023
graemem605
Great service. Friendly office and trade staff. Very satisfied with installation of split system
15 Feb 2023
luke-d422
Thanks for the quick response to replacing our old system. Very helpful staff. Would highly recommend
09 Dec 2022
paulaf946
Dan was wonderful & gave a quote asap so I felt I could trust him & oz climate & didn’t get another quote elsewhere! The electrician & nick the Plummer went out of there way & did such a great job so I would recommend oz climate & their employees to anyone lookn for good service at a reasonable price
25 Aug 2022
warwickd815
It was a really pleasure dealing with ACS from initial enquiries through the quote, acceptance and installation. And they kept us informed all along about what was happening when. Project delivered in full, to spec, on time. What's not to like?
26 Mar 2022
13263888
All workers arrived on time were very easy going, polite and job was done efficiently. The system is working beautifully. Thanks ACS
11 Mar 2022
kyliek681
Extremely happy with the service we received. Would highly recommend Australian Climate Systems. All team members were fantastic. Thank you
07 Mar 2022
simonm804
I’ve used ACS to install a Brivis Evaporative cooler. I found their service was excellent and the whole team from sales, admin and installer were friendly and easy to communicate with. Any queries were promptly answered and paper work was always up to date. Their price is also reasonable and I have no hesitation to recommend this company to anyone who is looking for an air conditioning service provider.
18 Feb 2022
dianet549
Many thanks Kylie for the great service in relation to my problem. Also many thanks to Tim for his great work, such a lovely friendly person. I highly recommend your company to anyone whom needs great service/repairs in relation to their air conditioning. Once again many thanks.
11 Feb 2022
ginap53
Very friendly and easy to deal with this company, especially Jason and Kylie, they were very helpful.
22 Jan 2022
jenny-m977
It was an extremely hot day and everything was completed. Would highly recommend this company, very professional.
22 Dec 2021
c0c86da5
I had ACS replace a heater about 9 months ago and just today an aircon unit. In both cases they were very professional and friendly, cleaning up after themselves and making sure everything was working as it should before they left. I recommend ACS to anyone looking to install, replace or service heating and cooling systems.
13 Dec 2021
johnd358
Great response We called and ordered on Friday and both split system were installed on operational the following Tuesday
08 Dec 2021
dianeb9
Excellent company to deal with from admin to obtaining a quote from Jason & then arranging installation of new brivis evaporative cooler. Jonathon arrived on time & went through where vents were going & how long installation would take with help also from Nic, Aaron Tristian & Eddy, the guys were efficient, polite & cleaned up afterwards. Extremely happy with the unit & highly recommended this company.
18 Nov 2021
carolet182
Outstanding service I rang Monday for problem with my ducted heating, was booked in for wednesday, 8am wednesday morning Jonathan confirmed he would be on time arrived at 10. Introduced himself, lovely man, I'm very happy with the service. Jonathan took the time explaning what he had done to find the problem with the system, replaced the part. I cant fault the service, i would highly recommend australian climate system
06 Nov 2021
chika-h
Jason, Ed & Bruno were exceptional to deal with from the beginning to the end. The installation occurred quickly after accepting the quote and nothing was too much trouble during installation. Taking the time to clean up after installing my evaporative cooling system and explaining to me how it worked reinforced why I would recommend Australian Climate Systems to anyone. Very, very happy. Thank you. Bring on Summer!
06 Oct 2021
aarynl
I want to thank you as well as share my experience as a client of your business, Australian Climate Systems. I have recently had a brand new Brivis ducted heating system installed, the old one removed, and also had my reverse cycle airconditioning serviced and regassed. From the beginning, the service I experienced was excellent. Daniel who provided the quote was very knowledgeable and amiable. He worked with me, listened to what my concerns were and what I would ultimately like to achieve, and then worked out the quote explaining the whole process step by step. This was in stark contrast to other quotes I had ( which incidentally were higher). He also set up an appointment with a service consultant for the reverse air to make sure that what he was quoting would be accurate – who was also fantastic to deal with and took the time to explain what was going on and what my best options were. When the work was to be carried out, your office team kept in contact with me and explained the process step by step to let me know what to expect. NOTHING was too much trouble. However, the icing on the cake was the two installers that were sent, Tim and Brendon. They were nothing short of amazing and to my mind epitomised everything that I would expect in exemplary customer service. The two of them arrived exactly on time at 8 AM and worked through to 6.30 PM, almost nonstop, with only a couple of short breaks (And it was a Friday too!). They consulted with me when needed, talked through options, recut a hole that was in the wrong place, and were just generally good-natured and hardworking, despite discovering an unexpected water leak that meant they were crawling around in mud. They did everything that was listed, including rearranging the shelving on the linen cupboard where the return was going and made sure it was all neatly done. Then they cleaned everything up! Needless to say, I am thrilled. The heater is perfect and I have already recommended you to a few people who I know are going to use your services. Why wouldn’t they, I certainly would and will no longer go anywhere else for my heating and cooling needs in the future!
16 Jun 2021
ianw857
I can't speak highly enough of ACS. I had excellent and prompt service to inexpensively repair and service a gas furnace which another organisation said must be replaced. Really nice staff on the desk and doing the service. Saved me thousands for $ 375!
02 Jun 2021
andreww853
A Six Star Heater with Six Star Service I recently experienced excellent service from Australian Climate Services. Arriving unannounced at their Chirnside Park headquarters, I explained my requirements for a replacement ducted heater unit. Various options were suggested, a six star Brevis unit was recommended and a price for the unit and installation settled. The unit was ordered, installed and working within a week. Every aspect of the selection, ordering, installation and payment process went like clockwork. The installation team were employed by ACS and not outsourced. The entire process was expertly overseen by the incomparable Kylie - stress free, transparent and on-time. We are now experiencing six star heating resulting from six star service. Andrew from Kangaroo Ground
08 Jan 2021
peterb45 from Yarra Glen
I was very pleased with the way that I was able to communicate with ACS. The girls on the phone were pleasant and very helpful and kept me up to date with the timetable re my replacement evap cooler. I would certainly recommend them to others for their quality of service.
22 Jul 2020
jasono569 from Heathmont
Really great service and quoted me a reasonable price for supply and install of a split system. Daniel came to check out where to put the split system and took measurements and took down my requirements. He suggested they could patch up where the old air con box is taken out which saved me getting a brickie. He also provided the plasterer they use. The install was also professional and done well. Really great work by all. Thanks!
04 Jul 2020
kristineb868
Very easy to deal with, excellent customer service and very friendly and helpful.
03 Jun 2020
warwicke815
Very pleased, service great. Personable young men.
27 May 2020
chris88kc
Very well organised and smooth contacts reminders & installation highly recommended
22 May 2020
geoffs530
Price was competitive. Communication was prompt and regular through the whole process. They were able to do a contactless quote. Very helpful.
17 May 2020
30f6de77
They arrived on time, were polite and any problems they were happy to return and fix.
13 May 2020
dave-n137
Today we had our ducted heating installled. The customer service was fantastic and dealing with the office was nothing short that brilliant. Daniel was our first contact and he was helpful, direct and very easy to discuss any issues we had. He was very knowledgeable of the product and nothing was to hard for him to answer. Nathan and his team of installers where very prompt, polite and very professional. The level of team work shown and transparency was excellent. I was kept informed of every step and the way they cleaned up was fantastic. They took so much pride in their work and how they left my house was magnificent. Highly recommend this company without hesitation.
11 May 2020
540c9d23
We are very pleased with the quality work and prompt service provided by ACS. Daniel was great in helping us with choosing which unit would be best for our heating requirements and placement of zones. Office staff very friendly and helpful. Chris and Janine
10 May 2020
m-a-s
Great advice ,communication, efficiency excellent office staff and tradesman . We have had Aircon ,Gas Ducted Heating and Evaporative cooling put in and have never been disappointed. We would highly recommend! Thanks Jason
07 May 2020
kayleneb63
Excellent customer service Reliable and professional company.
06 May 2020
glenn-h446
Excellent communication and efficiency of the installation. I heartily recommend Australian Climate Systems.
22 Apr 2020
janem678
Gave good independent advice on best heater replacement, no brand bias. Good experience with installation.
22 Apr 2020
kylied683
The guys were awesome and they did a great job...very professional. Very responsive with any queries and extremely helpful. Thanks for a great job!
22 Apr 2020
markm376 from St Kilda East
Works a wonder, very little disruption during installation and Johnathan and his team were just great. Heating the house wonderfully
09 Apr 2020
urumis-k
Excellent service and professional work
07 Apr 2020
markf869
Excellent customers service, listened to the client and provided good advice - were prompt, efficient and ensured property was very tidy before finishing job.
03 Apr 2020
stevem255
The team were very detailed in every aspect of the work. Professional and effective in all communication and service.
25 Mar 2020
laurns
A very professional company that has great customer service. Prompt and efficient.
13 Mar 2020
jacquiw873
Australian Climate Systems had fantastic customer service and were great at answering any questions I had. We had a new system installed. They were very competitively priced and were able to install it very quickly.
25 Feb 2020
e6c3c7e4
Staff very polite, courteous and professional. Australian Climate Systems were really quick to respond to my need for a new ducted heater. Installation was promptly completed the next morning.
22 Feb 2020
kristyd90
Came up a cost effective solution for our ducted heating replacement. Great team to deal with. Thank you.
22 Feb 2020
taniab764
Professional service from all staff. Punctual, informative and they clean up after themselves. Highly recommended.
21 Feb 2020
steven-k71
Friendly staff very helpful. And excellent work by the boys on site. Highly recommend.
21 Feb 2020
grants893
Excellent customer service and prompt response to our requirements. Installation team were professional, on time and courteous.
20 Dec 2019
leannes934 from Croydon Hills
Just had a Bonaire Pinnacle evaporative cooler installed by these guys. Customer service is exemplary! Dan was very patient as he gave me all the options and I was most impressed that the installation was completed within the week! Excellent customer service from everyone I had contact with. The installer Anthony even took the time to set up the Bonaire wifi connection for me which was most appreciated! So pleased to have found a reliable and honest heating & cooling specialist that can do servicing & repairs as well!
01 Oct 2019
jim-m224
Great staff very happy with the service we received good company to deal with
18 Jul 2019
christinen140
This company worked very efficiently and were very empathetic to my personal needs. I was very impressed with there customer service in the office and on site.Everything ran smoothly right from start to finish. Very friendly and accomidating. They responded to my requests in a timely manner. I would recommend this company Australian climate Systems. to any of my friends and family.
03 Jun 2019
eddyl703
We had our Brivis ducted heating replaced by Australian Climate Systems. Brilliant and prompt service, professional and friendly staff. Would not hesitate to recommend them.
23 May 2019
merrilv
We had our 30 year old Brivis ducted heating system replaced by Australian Climate Systems. All staff are knowledgeable, friendly and professional in their approach. Great installers, who we were very comfortable to have working in our home. They clean up thoroughly after the work is complete. Very satisfied with our new heating system and would highly recommend this company.
02 May 2019
corryv
We had a daikin ducted air conditioning and heating system put in by these guys and they were brilliant couldn’t ask for better service right through from shop counter to the guys who installed it thanks very much Jason Gardiner and team would recommend you to everyone thanks Corry
12 Dec 2018
richardl541
Installed Brivis Evaporative Cooling System. Excellent service at reasonable price. Friendly staff. So far so good after a month. Feel cool even on a 38 degree day.
01 Dec 2018
leahg834
Great service and organization of the project. Completed the job in couple of hours, well done.
01 Dec 2018
lesp240 from Chirnside Park
Our original Brivis Contour Evaporative Cooler was installed when we built the house 20 years ago. We started having a few maintenance issues. After contacting Daniel at Australian Climate Systems we decide to replace our old unit. Daniel came on site and we discussed our requirements which included an extra outlet and replacement of the old outlets, which were looking their age. Daniel was very helpful and came back with a very competitive quotation which was accepted. Within a week the new L56 unit was installed by Anthony and James who did a great job, were very courteous, efficient and cleaned up after the job was completed. The operation of the Network Controller was explained. An excellent job from start to finish, thank you all.
26 Nov 2018
neven-r
We needed to replace two evaporative air conditioners and rang ACS. From the moment Jason came to our house we were very impressed & the quote was well presented & detailed. Jason told us what we needed to know without the spin. The guys doing the installation were prompt & efficient - even coming back to spend over an hour with us helping to install the MyCimate app on my phone. Everyone at ACS including office staff, sales rep, installers are all easy to deal with & extremely professional. Well done ACS!!
20 Nov 2018
55255cbe
I recently had an electric heating and cooling system (Actron ESP Ultima) installed by Australian Climate Systems ... every aspect of the process was terrific. Great service from: Daniel - sales, Kylie & Vanessa - office: the installation team Nathan, Ed and James and the electrical team that made the final connection. Thanks heaps everyone. I give my full recommendation.
17 Nov 2018
ralphn82
Excellent from quotation to instalstion
12 Nov 2018
tamb263
Australian Climate Systems replaced our ducted heating and installed evaporative cooling. We spoke to other companies, but opted to go with Australian Climate Systems after meeting with Dan. Their professionalism and competitive pricing made them the obvious choice for us. Their professionalism flowed through to all areas of the company, including their office staff and the team that installed both units. I would have no hesitation in recommending this company. 5 Star Service!
11 Nov 2018
davidfromvicd
Australian Climate Systems have just installed 2 reverse cycle units into my home. I have been impressed from the first contact, the office staff to the tradesmen installing the units. The units were installed on the day as quoted with no fuss. Nobody left till the site was clean and operations demonstrated. I'm very happy And would have no hesitation in recommending this company.
10 Nov 2018
sally-anns
Climate control came to my house and went through what i wanted. The sales rep was on the ball and was honest about what was needed. Had an old evaporated cooler he suggested that we change the ducts to accommodate new unit . As the old ducts were too small they were 25 years old . I knew this before hand . The new unit and new ducts is unreal cool fresh air and quiet. Also i needed two splits put in also . Daikin cora no 1 units quiet . Tradies came and installed the whole lot in one day . The job was big all work was of good work man ship. Excellent work guys . I had a previous quote from a large company local to maroondah. They were absolutely useless . Very poor sales skills . Climate control experts in this field.
29 Oct 2018
melbournegirl85 from Chirnside Park
I have nothing but praise for the team here. Kylie is AMAZING and all the technicians we've had over the years have been reliable, polite and professional. I wouldn't trust anyone else with our heating and cooling.
26 Oct 2018
emilyb99
Fantastic service every time! We couldn't be happier.
21 Oct 2018
geoff-m111
Great service and very quick to install our Evaporative system. The installers were very professional, polite, and cleaned up afterwards. Very easy company to contact and deal with. Highly recommended.
20 Oct 2018
barryt656 from Lilydale
Good service, able to be on time, polite and excellent clean up
20 Oct 2018
laurence-s
From the moment we started the enquiry until the job was finished, everyone was friendly and accommodating o our availability. They answered all our questions easily. The replacement of the evap cooler was done promptly; they left no mess when installing the additional vent in the ceiling. Will definitely refer others to them.
20 Oct 2018
john-m646
were happy with the professionalism of the installation and the follow up service - the company was easily contactable and helpful - have used this company for the first time and were happy with the service provided - they are high on my list to use for my next project
15 Oct 2018
raymond-161
Very good advice from the Salesman.Give you all the information that you wanted.Install the gas central heating as scheduled.Everything done in about 3 hours.Would recommend to anyone.
07 Oct 2018
kellyb111
My 35+ year old heater decided to finally die this winter so I reached out to ACS for advice on replacement options. Daniel was so friendly and informative, explaining the best options for my home. Being without heat, he bent over backwards to ensure our job was carried out as soon as possible to minimize us being cold. Our installer, Eddie, was so considerate of our home, doing his absolute best to minimize disruption, cleaning up any unavoidable messes and explaining each process of the installation as he went along. He treated his apprentice, James, with professionalism and decency guiding and teaching along the way which was truly good to see. I'd highly recommend Australian Climate Systems. They have a genuine caring and respect for their customers ensure satisfaction from quote to installation to after sale.
03 Oct 2018
vickif872
Australian Climate Systems is one of the best businesses I have ever dealt with. Right from the first visit to quote on replacing my ducted heating system to the final clean up vacuuming they were proficient, careful and a pleasure to have working in our house. I feel blessed to have found them
27 Sep 2018
juliek987
My ducted heating system gave up, so I called Australian climate systems. They had installed my ducted air con, and I was very happy with their service. Repeat customer.
26 Sep 2018
e64a1de9
My wife and I moved into a new place that had the original ducted heater unit from the 70’s and it was useless so we gave Australian climate systems a call and they professionally installed a brand new system and the difference is amazing! We couldn’t be happier, Daniel was very easy to deal with. Highly recommended!! Ryan and Kate - Kilsyth
21 Sep 2018
edb3bfc9
Very quick service, friendly staff with good knowlegable advice. Very happy with the new/replacment unit.
02 Sep 2018
sherbert-b
This company, recommenders by a friend, took the time to listen to our particular needs. Our garden surrounding the hous is important so they found solutions by roof installation which were unobtrusive and probably quieter. Our three units cover our house with different power demands tailored to our needs. The initial quote and follow up service all went as we hoped. A great company to work with.
30 Aug 2018
micky162
Recently installed & replaced very old heater, so haven't had it for long enough to give it a Top rating. Thus far very happy with it & we were happy with service provided.
24 Aug 2018
ajithg
Excellent service I ever seen. Recommended to every body to use this .They did strata way without any hassles. Very good honesty working team.
24 Aug 2018
silvanac202
From start to finish EXCEPTIONAL! Second time we have used ACS and didn't let us down. Installers are so professional, they came in and had our Evap Cooling installed in no time. Quick installation, professional attitude, informative about install and recommendation on how to get the best out of the unit, even cleaned up after themselves!!! Would highly recommend!
15 Aug 2018
telemacks
We had an existing Brivis central heating unit which was about 21yrs old and a recent service suggested we update soon as it could go any day. We obtained 2 quotes one of which was from Australian Climate System. Their quote was slightly higher but they matched the other offer and also said that they would offer a $100 money back deal. The consultant Daniel Brooks was excellent. He had good product knowledge and was very thorough in discussing what would happen. Anthony Burke who installed the system was excellent too, good and polite and also thorough with explaining the ins & outs of the new system. His work was excellent and he cleaned up after himself leaving not a speck of dirt or dust . We can highly recommend this company.
06 Aug 2018
susanw64
Great service and great prices, this Company has completed two houses for me and we were fully satisfied both times.
29 Jul 2018
royh773
As promised, I am writing a good review for the business. I was very happy with how knowledgeable and helpful Dan was. The staff and installers were always on time, very mature and professional, they spent an entire day installing our system even though they were only scheduled for half a day installation due to our confined space in the roof (not their fault), but not a single word of complaint. Had a few other very minor hiccups, but Dan was very on the ball, everything were solved smoothly, and the answers were given to us before we even thought of the question. I think if it were someone else who did the job for us, we would've encountered a lot more other problems, I have to admit, it was a challenging job but Dan and his team carried it out to a very satisfying level of quality. The workers sweeped everything, took off their shoes when they entered the house even though we told them it was ok to keep them on, they even asked us if they could use our bathroom despite the bathroom being right in front of them. I'm very impressed. Highly recommend the business. Professional, helpful.
26 Jul 2018
marie-claude-c
We highly recommend this company for their quality work, professional management of the entire situation from the quote all the way through to small hiccups post installation. Dan and Nathan were brilliant. Their personal approach made the whole process smooth and transparent. They don’t dismiss a thing and dealt with issues thoroughly.
26 Jul 2018
naomit40
My old heater was working , but extremely expensive. They came out promptly to quote and not only looked at what I was asking but also suggested improvements to help me bring my expenses down. The arrived early on the agreed date and did their work quickly and efficiently and cleaned up after themselves. I am happy to recommend them to anybody looking for good service as well as good value.
26 Jul 2018
leslieh733 from Mount Evelyn
We had Australian Climate System install a ducted system in our unit and from start to finish we received excellent service. The consultant had good product knowledge, the people installing the system were good and polite. We can highly recommend them. Les & Joy Hunter
22 Jul 2018
stevef66
I recently had a gas ducted system changeover installed by Australian Climate Systems. I was more than impressed with the service i received from my first call to Vanessa who was friendly and helpful as i had no idea what was involved but she was very reassuring from start to finish. Installation was fast and we are nice and warm in winter again, kind regards steve
16 Jul 2018
richardc569
Great service all the way through. Very professional assessment/ advice/ detailed quote from Daniel. Really good installation job (restricted access under house) by Anthony and the boys. Kylie and office staff most pleasant,efficient and helpful. Work involved two new replacement heating units / replacement ducting/ plus some extra items.Total satisfaction. Would highly recommend Australian Climate Systems.
12 Jul 2018
gerryq
I recently had the Lad's from Australian Climate Systems Install a Bonaire MB5NC21 ducted heating system to my home and I could not be happier with the entire team. The Ladies in the Office were always extremely helpful and Patient and Kylie organised a Technician to come inspect and quote me for a replacement unit. Anthony and Jonno, who fitted the system were quick, professional and cleaned up after them. Thank you to everyone for a great job.Highly recommend Australian Climate Systems.
09 Jul 2018
kyliek681
Fantastic service from start to finish. Installers were great guys and really happy with Ben with the initial quote. Great office ladies too. Would highly recommend Australia Climate system. Fantastic company. Thanks so much for everything
07 Jul 2018
lindartih
I recently had my old Wall Furnace (unable to be repaired) replaced with new (Braemar) Wall Furnace installed by Australian Climate Systems. I heard about Australian Cimate systems from a friend who just had his ducted heating inspected and repaired by them. So I called Australian Climate Systems. Their Salesman (Dan) came within a week to inspect and give me a quote - very nice, professional and knowledgeable person. A week later the new heater was installed - in time for very cold winter. The installer (Jason, I think his name is) - a quiet person - did a good job and left the place clean & tidy afterwards. I am glad I called Australian Climate Systems for new heater and installation. I highly recommend Australian Climate Systems.
06 Jul 2018
daler42
Recently contacted Australian Climate Systems regarding a faulty ducted heater in a newly purchased home. From sending out a technician to check it out and then ultimately installing a new heater unit, ACS were professional and easy to deal with through the whole process. All of the staff really knew their stuff, explained everything and provided a great service. Would highly recommend.
05 Jul 2018
paul-elainem
We recently had a Daikin reverse cycle inverter split system supplied & installed by Australian Climate Systems. We were very happy with the service we received and are extremely pleased with the end result.
29 Jun 2018
georger586
Australian Climate Systems recently installed our new central ducted heating and evaporative cooling systems. The sales team and office staff were very pleasant, efficient, professional and inspired confidence that we were choosing the right company. The installation team (4) worked like a dream together and clearly knew their stuff. The job was completed within 1 day and they left the site clean and tidy. I am planning on ordering a refrigerated split system for the main lounge and will have no hesitation in using Australian Climate Systems again. Highly recommended. George, Mooroolbark, VIC
28 Jun 2018
peterg688 from Lilydale
We have just had a Brivis Buffalo 5.1 star replacement heater installed and it is working a treat. A great team to deal with...very professional and friendly, both in the office and in the field. They offer sound advice on heating and cooling and provide quality workmanship. I'm happy to recommend this business.
21 Jun 2018
paulc826
Just had a Brivis gas ducted heater installed at our house in Chirnside Park. Had great service from Dan who did the initial quotation thru to the 3 installers who were so professional. The installers made sure that there was no mess and provided us with a run thru of how the heater worked. Well done to Aust Climate Systems.
20 Jun 2018
Matt321
Just had Australian Climate Systems install a Brivis 6 Star Ducted Gas Heater at my mother in laws house in Croydon. From organising the quote through to installation, the process was very efficient and professional. The team even followed up with us after installation to check that everything was working well. Very impressed by the level of service and knowledge (they answered all my questions and I didn’t feel rushed to make a decision). The price was also cheaper than another quote for a similar system. I would definitely use them again and recommend them to all others. Thanks!
20 Jun 2018
benc125
Excellent service great help on the phone from Kylie. Good to see a great local business that is the time and expertise to help you out on the phone and via email. Highly recommended.
18 Jun 2018
timp222
Replaced Central Heating unit and all 12 ducts. Everyone at Australian Climate Systems were amazing from start to finish. Admin, Sales, and installers were all very professional and on time. Great price, great service. Would highly recommend.
17 Jun 2018
jodiet442
We were very happy with the price and service we received. Dan was very professional and solved all changeover problems easily. The heater is a big improvement from our previous unit.
14 Jun 2018
matthewh57
We recently appointed Australian Climate Systems to complete a gas ducted heating changeover. The sales consultant Daniel was very polite when he came to visit our home. We obtained three quotes for the works. Australian Climate Systems was the most competitive price. The installation team were efficient and tidied their work area prior to departure. Thank you very much, we are very happy with the service provided and our new Brivis unit.
08 Jun 2018
carolev
Australian Climate Systems were so professional. We had to replace our central heating unit which had completely died. It was also the start of winter. I was very impressed with the girls in the office who were informative from the start. Daniel who did the call out was really efficient and got the ball rolling very promptly for us and also helped to sort out another issue we had suddenly come up with our hot water service. Installation was very smooth and our home is warm again and we know that we chose well. I would recommend Australian Climate Systems to family and friends.
07 Jun 2018
lauraj269
Fantastic service and quick turnaround! Highly recommend using Australia climate solution for any heating or cooling needs.
02 Jun 2018
gaylem4 from Lilydale
Our heating system died after 22 years we contacted Jason who was very prompt and helpful and within 2 days we have a new system and are toasty and warm again . Wonderful service and young Tim was very good when doing the installation . We would recommend them any time .
18 May 2018
joanr337
I recently came in need of a new ducted heating unit. Kylie and Vanessa were most helpful in assisting & arranging the installation of my new heating unit very quickly. On the day of the changeover, Adam, Eddie & Nick were pleasant and most efficient in installing my new heater and explained well how to use it once completed. I would have no hesitation to highly recommend Australian Climate Systems to all my family and friends.
15 May 2018
valeriem666
Thank you to all at ACS. Great work from all the team; clear advice about the most suitable new heater and then attention to detail when explain to me how to operate the controller. Communication with me was excellent when letting me know about the time of the installation and a change which became necessary. Thanks to all who took care of the whole process. I am happy to recommend ACS as a 5 star operation!
08 May 2018
dianes32
We have used Australian Climate Systems for all of our air conditioning and heating solutions. We have always found them to be extremely friendly. They are prompt with all of my calls be it for repairs to existing units or replacement of our older units I would highly recommend using them and have done so on many occasions
04 May 2018
maturec from Glen Waverley
Ed and the installation (Bonaire5NC unit) team communicated well on what was to be expected, incld possible changes, they listened to our requests, were polite and respectful. Came with full energy and left the place tidied up. Job done as explained and at a reasonable price.
27 Mar 2018
davidm509
We have just had our ducted heating unit replaced by ACS, following extensive consultation with Jason. The installers, Tim and Jonothan, did an excellent job and were punctual and courteous. They were a credit to ACS, as were all the staff that I dealt with from the ACS office. I would recommend this business to anyone looking for a reliable and professional service provider. They will definitely get our repeat business in the future.
23 Mar 2018
cathyg18
ACS team provided a great service, and did a great job in the installation of our heating and cooling system.
02 Mar 2018
paulinee129
Australian Climate Systems were brilliant from the thorough, honest and personable salesman who took the time to look into the problem properly and explain all my options without being pushy and quote me on the day to the two highly efficient and friendly installers who completed the job leaving my place with no trace of even being here. Would highly recommend them to anyone and price was extremely competitive.
01 Mar 2018
simonw870
The salesman was very thorough and didn't try to manipulate us into something we wouldn't need. Work was done to a very high standard and the only minor issue we had was fixed without issue within 7 days. Great quality split systems also- cool! (and hot when necessary!)
28 Feb 2018
Ashleaw from Balwyn East
I had three quotes for ducted heating in the ceiling. The first person hardly looked at my place and told me there were no discounts ever when you buy heating in the summer so when Australian Climate Systems came out and spent 40 minutes going over my house and gave me a 4 star rated system for a 3 star rated price I went with them on the spot. The people who installed it were professional and respectful. They did a great job. I’m actually looking forward to winter this year!
28 Feb 2018
12c73654
Great company & service from the Salesman, Office Staff and Installers. We had a slight hiccup a week after installation, called them to say it was urgent because of my elderly mother requires heating. They were at our place within 5 hours , the technician made a small adjustment & was finished in 5 mins and apologised for our inconvenience. Thanks & Fantastic Service Aust Climate Systems,
24 Feb 2018
johnb895 from Chirnside Park
Australian climate were very competitive with the quote.The installation by the tradepeople was excellent .
23 Feb 2018
jimf937
Australian climate systems were competitive with the quote, arrived on time for installation of our split system, clean up after installation. All employees were efficient and professional. Good job by all thanks.
11 Feb 2018
thomast525
The team replace a new Bonaire Evaporate system For me within one week after the quote.Very professional job and clean,well done and thankyou
04 Feb 2018
georgep332 from Chirnside Park
Thank Goodness that Australian Climate Systems' service was quicker than me posting a well deserved review. Last winter our heating system died in the massive cold snap. Our experience was sensational all the way through the sales to installation process. ACS were so professional, efficient, thorough and quick. I don't normally leave reviews for services, however, they went over and above, which deserved a recommendation from me. Extremely Satisfied in all aspects (service, quality and value). Well done ACS !
02 Feb 2018
christopherb281
Organised a new Evap system for my elderly Mum and Dad. No change to the quote, installed to spec and on time. Very happy
26 Jan 2018
terryc18
I have now had Australian Climate Systems replace both my Heating and cooling systems. These where both done in a very short time (heater in wintertime and cooling during heatwave) and in difficult conditions the guys where not fazed and carried out the installation without fuss. Everything was cleaned up before they left. The office team was great and responded to our needs rapidly. definitely recommend the whole team to anyone. Very professional and great to deal with. Job well done.
05 Nov 2017
joanl919
We had 3 reverse cycle air conditioning units installed by Australian Climate Systems.The team were punctual, polite and efficient.There attention to detail went beyond expectations even painting external piping to match wall colour!
04 Nov 2017
tracib786
I had the team from ACS to install my Evap Cooling system , right from the initial contact with Dan for the quote to the final inspection I cannot speak more highly of the company, would recommend them to everyone. Traci
01 Nov 2017
bruceg908
Great service from everyone at ACS for our reverse cycle air conditioner from the initial inspection & quote by Daniel, a professional installation by Steve all supported by the office staff. Thanks Everyone.
28 Oct 2017
baukeb
Fast response to quote with a quick follow up to address any concerns. Installation of ducted heating and cooling within 2 weeks. Works great, couldn’t be happier!
19 Oct 2017
merryy
Daniel is a very responsible salesman and we like him. And we are also very happy with the good service ACS provided.
17 Oct 2017
richard-g797
Adam and his crew arrived on the time given , and started working , once the scope was defined.They never stopped till they had a short time off for lunch.They cleaned up any mess before they packed up at the end of the job,It was a pleasure to see the young men so dedicated to their job. My wife and self would have no hesitation in passing on your companies information to our friends.
05 Oct 2017
rayb631
Our recent experience getting a replacement ducted heating unit replaced at a rental property was better than good! Great price, great unit 5.4star! And from quote to Install it all took less than a week! We have a very happy tenant. Thanks to the whole team at Australian Climate Systems.
04 Oct 2017
petere675
Brilliant service everything that was organised happened to the minute. Day before installation at 4.00 the asbestos removalman came and took away the old flue from the 35 year old Brivis heater. The next morning at 7.30, the installation team arrived and worked cleanly and efficiently to install our new Brivis heater. Everything went like clockwork to the minute of schedule. Heater is brilliant service excellent polite and very tidy workers. I would happily recomend this company to anyone.Excellentb value for the money. 10/10
26 Sep 2017
david-maureeny
Everyone we dealt with was great; very professional. The receptionist, who was very helpful; the gentleman who gave us a quote to replace our ducted heating system was very informative and helpful; and the two young men who installed our new system were punctual, courteous, and informative. We are very pleased with our new system.
26 Sep 2017
cassw321
When our 20 year old gas ducted heater "died" I received considered and detailed advice from the receptionist when I phoned for assistance. When we decided to replace the heater, we were offered a very competitive price for a 5 star unit, and happily, a quick installation date, within a week of the order. The installation was smooth & professional. Happy with the new heater, and hopefully, we will also be happy with the next gas bill.
18 Sep 2017
irenem410
We had our heating unit replaced and I have to say brilliant service Australian Climate Systems what a pleasure to deal with so polite and professional. We were able to book an obligation free quote quickly and received great advice from Daniel on what would work best for our home. The team completed the work in the time frame quoted also, it was no trouble to run through the instructions and how programming the timer worked. The tradesmen were ever so clean inside the home and out. Thank you, very happy to recommend this company.
13 Sep 2017
kriss800
have to say brilliant service, were friendly and on time and treated my tenant as a person unlike others. So great job and we will be using again in the future for all servicing etc. Great customer service from beginning to the end.
13 Sep 2017
leanneh778
Every step of the process was easy. Office staff were friendly and very helpful, tradesman was courteous, through, efficient, clean and tidy and explained all work carried out and the operation of the new system clearly and in detail. Very impressed and definitely would recommend.
07 Sep 2017
lorraine-w
Recommended a Quality product for our new ducted system. Service was efficient both with sales and installation and Price was competitive. No hesitation to recommend this company.
07 Sep 2017
dianac698
I chose this company because of the reviews and was not disappointed. I recently had ducted heating installed and was absolutely amazed by the service I received by all the staff at Australian climate systems. Customer service is of an extremely high standard from start to finish. Highly recommend this company. Diana
30 Aug 2017
garethj125 from Lilydale
A job well done!! On time and no messing around!! All done in 4 hours!! Brilliant!! Will highly recommend to other people!!
30 Aug 2017
paulm928
I recently purchased a 5.4 star Bonaire Ducted Heating. every thing was first class service from the whole team. The installer contacted me before starting and explained every thing in detail and called me again after the work was finished. great service from the ladies in the office right through to Jason the Director I would highly recommend them
25 Aug 2017
02cc6ca2
Nothing but first class service from the sales man right through to the installers and the ladies in the office can't recommend them highly enough
18 Aug 2017
isabelleb344
Great price and service. Especially greatful they were able to install a new heating system so quickly in the middle of winter ️
14 Aug 2017
debbie-g from Croydon
Professional from start to finish. Punctual as well as clean & tidy with the installation of the split system unit. Very happy indeed!
13 Aug 2017
craigs976
Recently replaced our old gas ducted heater that was in a difficult position. Of all the installers I spoke with, Dan the best, most honest advice. Nathan and the team did a great job on the install. These guys employee their own install teams rather than sub-contracting out.
11 Aug 2017
colins510
Very punctual, well organised and worked well together as a team with minimal intrusion in the house. Answered questions with no fuss information and cleaned up the work area after they had finioshed.
31 Jul 2017
jacquim373
We recently replaced our ducted heating system, and the service from Australian Climate Systems was excellent. We were able to book an obligation free quote quickly, and received great advice from Dan on what would work best for our home. The team completed the work in the time frame quoted, with no surprises, no fuss and to a high quality. We love our new system. We highly recommend Kylie, Vanessa, Daniel and the rest of the team at Australian Climate systems.
30 Jul 2017
fionar100
Well organised and no nasty surprises! The quoted job was completed with no fuss and new unit works perfectly.
27 Jul 2017
barryr564
Jason and Sam came out and fitted a brand new out door ducted heater,replacing everything new . They work flat out had it done in a day great job too .Daniel done the quote and was straight down the line and the best price . The girls in the office were spot on to . Nothing was to hard for anyone ,Great team work thanks to you all
27 Jul 2017
ryans984
Recently got ducted heating and evaporative cooling in my new house. Thry were really quick to quote and then get the job done, freindly guys, really happy with the service.
27 Jul 2017
bernadettes148
The prompt service call was greatly appreciated although it bought bad news. Installation of new unit was prompt as we were working to tight timeline. Thankyou
26 Jul 2017
scotte663
Had my Brivis Buffalo changed over. Guys were on time and well presented. Went through the installation with me to ensure I was happy.
25 Jul 2017
gordonm731
Had my older Baemar replaced as playing up and parts difficult to get. Excellent service and helpful, installer was excellent, quick but thorough and took all rubbish away and described workings very well. I used to install before retiring and can highly recommend these guys 100%. Gordon
23 Jul 2017
jennys327
great communication advice quick efficient service and can say very happy and would recommend this business
14 Jul 2017
mandyr664
Extremely professional, polite & informative team & no indication that trades had been at work when they finished. So glad I decided to support a local company to replace my ducted heating, add an extra outlet, new return air & install my new hot water service at the same time. Bonus to have it all completed at once for a reasonable price. Brivis 5.1 BX520
14 Jul 2017
owenc530 from Narre Warren
We engaged Australian Climate Systems to install a BONAIRE MB420E Ducted Heating Unit, to replace our 36 year old External Vulcan. ACS provided a very good quote and performed the installation in a most reasonable time, considering it is now Winter, and did a good job of the installation and after cleanup. An excellent Team to deal with.
29 Jun 2017
peter906 from Chirnside Park
Kylie and the crew here really do go above and beyond to help out and get the job done. And their after-sale service is fantastic too, they don't forget about you once you've paid the bill. Awesome service here, always.
24 Jun 2017
easygoingjoej from Melbourne
Quite overpriced - average service. Called these guys in for a service and was told the heat exchange looks like it may be cracked and needs replacement. Was quoted $3000 for a BX520 installation and asked to confirm then whether to go and get the heater or else they'll need to come back again with extra charges for the call out. So agreed to the cost. My mistake really as the heater's available online for $1900 including delivery (so these guys surely get it for even cheaper) and installation can be arranged for $500 or less. In terms of customer service - [redacted name] is lovely to deal with when you first call in for the installation. However, when the call was about a post installation issue the tone changed and we were at the receiving end of a slightly more hostile conversation. Having said that, the thing about getting a Brivis heater installed is that, regardless of where you get it and who installs it - only Brivis will manage warranty calls. So you'll only need to deal with the lovely side of customer service if you choose to go through these guys. Lastly what really is not right about this company is that they pay people to give them 5 star reviews. Word for word - here's what they had emailed after the installation: "NOW IT’S OUR TURN TO PAY YOU! $25.00 CLICK ON ONE OF THE LINKS BELOW AND LEAVE US A 5 STAR REVIEW Word Of Mouth Online (WOMO) www.womo.com.au/reviews/Australian-Climate-Systems-Lilydale/ Please notify our showroom once you’ve left 5 star feedback so we can arrange payment to you!" If it had stopped at saying leave us a review - that would've been great. But, the fact that they call for a 5 star review is pretty astonishing! Would I call these guys for anything heating or cooling related? Surely not. Should you? That's up to you. If you do, make sure you're ready to bargain your way through, take your time to research options and don't rely on 5 star reviews of this company!!
14 Jun 2017
geoffrey-s
I have been very satisfied with the ducted heating installed in my house by Australian Climate Systems. The staff were friendly, knowledgeable and professional and the price was very competitive. I would have no hesitation recommending ACS to anyone with heating or cooling requirements. A really excellent local company!
19 May 2017
nicolel880
Extremely happy with both the customer server and installation of our Brivas BX526 system and it's working perfectly. Highly recommend.
21 Apr 2017
billa313
On recommendation from Daniel we installed a Brivis SP623EN (6 Star) ducted heating unit, we found that whole team at Aust Climate Systems very professional and a pleasure to deal with .. it's been several weeks since the install and we are very happy with this system, we would strongly recommend this unit and Company.
18 Apr 2017
melbournegirl85 from Chirnside Park
We have been using Australian Climate Systems for our heating and cooling servicing for the last 8 years. Their service has always been fantastic - both over the phone with the lovely Kylie and with the technicians that come out to do the work. The really go above and beyond to help and we have never had an issue with them.
22 Feb 2017
1f7d15b2
Had ducted heating installed at our new house. Fully installed within couple of days after contacting them. Customer service was amazing!
04 Feb 2017
judithg22
From our first visit to the showroom in Lilydale to the installation of our ducted heating unit and two air conditioning units we have nothing but praise for the way we have been treated. We were kept informed of the progress leading up to installation day. It was a big job on the day but the men were hardworking, efficient and got the work done in the one day. Both indoors and outdoors were left clean and tidy and I was given full instructions on the use of the units along with all the written records. The whole process flowed without any problems.
17 Dec 2016
janettew362
New cooling system installed great attitude from staff and at a reasonable rate, on time and no messing around. Courteous and professional. Happily recommended them to my neighbour.
07 Dec 2016
allanm732
Made my enquiry by email and had a great quote within 2 days. Booked up the installation - the team arrived on the day, on time, and had the whole system installed and running by 2 pm on the same day. Full marks in every way. Ringwood North.
30 Nov 2016
caroni
We have just had a brand new heating (Brivis) and cooling (Actron) system installed by Australian Climate systems and are very happy with the result. Dan came to see us to determine our needs, and talk us through the process and he was informative, patient and very professional. He spent a great deal of time ensuring that we understood our options and were happy with what he suggested. The quote was competitive (we had 2 other quotes) and it was an easy decision for us to go ahead as we felt far more confident with this company than the others we had out to quote for us. It was a big job and the installers and electrician were polite, skilled and worked quickly to get the job done on a very challenging rainy day. They removed all the old systems and rubbish and left our house clean and tidy. When we ran into a problem with zoning this was resolved the following week, with minimal fuss, and they happily returned again a couple of weeks later when we wanted some adjustments made to the air flow and fan speed. The office always kept in touch to ensure that we were happy, and Kylie was lovely to deal with. I would definitely recommend using this company. They take their reviews seriously and work hard to keep their 5 star rating.
15 Nov 2016
glenny750 from Upper Ferntree Gully
I booked this company based upon their reviews, sadly they do not live up to any of the reviews I've read. Most unprofessional company I have dealt with. Booked them, said they would call, heard nothing that week and I called them. They apologized, promised I would be called and work would be done, no one called. I called them yet again, apologetic and promised to attend (this time for certain according to the MD). Surprise, I called them again, they can't make it and have to book another day. Needless to say I didn't proceed. How businesses like this stay in operation is beyond me. Steer clear unless you like your time wasted.
19 Oct 2016
brianc894
I have just had installed a Brivis ducted heating system and was very pleased with the sales and service received. I would recommend Australian Climate Systems. Brian
18 Oct 2016
robc917
After going through the process of getting a number of quotes I felt like I was only getting half the story from most of the suppliers. I contacted ACS since they appeared to be installers of the final 2 brands I had narrowed my search down to. My hope was that they would be objective about the benefits and drawbacks of both units. Dan was very knowledgeable and gave me simple facts which helped me finalise my decision and then proceeded to beat the next best quote by a long way. The installation was excellent, despite some weather set-backs the guys got the job done and worked really hard to ensure that it was done well and neatly. Kylie in the office has been incredibly efficient and pleasant in all our dealings. SO all-in-all this was a very good experience and I would not hesitate to recommend them.
17 Oct 2016
elizabethb406
Absolutely fantastic service. Dan was so friendly and professional. Wonderful advice. The installation process was smooth and hassle-free. We are so thrilled with our split system! Thank you.
09 Oct 2016
debc924
We obtained 4 quotations for the replacement of our ducted aircon and heating system, and Dan was by far the most knowledgeable salesman, with sharp pricing to match. The company did everything it could to accommodate my required timings, and the installation went smoothly, thanks to Nathan. Kylie at the front desk was super helpful with all the paperwork and explaining the rebates we could claim. I am so pleased we went with this company and recommend them highly.
30 Sep 2016
btl
Always try to support local businesses so after getting several quotes the level of customer service from everyone at Australian Climate Systems was amazing. Daniel the sales rep was knowledgeable and helpful. Justin the installer was extremely courteous, clean and took the time to go through everything with me afterwards and the staff at the office were prompt, helpful and pleasant to deal with. Great job.
14 Sep 2016
barryb821
From the first contact with sales rep Dan, I was most impressed with their knowledge of the industry and how they could help me in my situation. They were the 4th quote and what impressed me was the fact that the ducting option the others had proposed was in fact impossible to do without removing lots of timber in the roof. Their quote was reasonable to install 2 Daikin inverters in the lounge and bedroom. The installer was Steve and was an outstanding worker with great communication skills too. I cannot recommend them highly enough
09 Sep 2016
colleenp28
After having several quotes Dan arrived and i knew when he left he was getting the job. We had a large 9 point evaporative system installed and Dan explained everything without me even asking which others quoters couldn't answer when I did ask. The installers who came were 2 of the politest young men I have met, very professional and had the system installed in at matter of hours without fuss. I would not hesitate to recommend this company and I wont go elsewhere in the future for any heating or cooling issues. Thank you ACS this is how customer service should be.
05 Sep 2016
xuw
I have had Brivis BX520 Duct Heating Systems installed in my property in Huntingdale. It was supplied and installed by Australian Climate Systems. Its quality, service and value are perfect and rate them as 5-Stars.
19 Aug 2016
davidm798
Right from the start when Dan came to quote and advise on what would suit our needs to Nathan and Jason doing our installation Australian Climate Systems were professional and delivered on time. Recommend them to anyone wanting heating or cooling.
10 Aug 2016
kimc998
Our ducted heating system was well overdue for a service and had started to play up. We chose Australian Climate Systems after noting their rating on WOMO. True to the testimonials, they were extremely efficient, keeping us informed as to what time the serviceman would be arriving. A detailed service was performed by Anthony and advice given as to the correct air intake filter material. Would highly recommend this company after our excellent experience. 5 stars!
07 Aug 2016
jacquit742
Extremely proffessional and prompt service from beginning to end. Even cleaned up and removed the debris! Wouldn't hesitate to recommend this company and will certainly use them again when I need my heating/air conditioning serviced or a new hot water system.
15 Jun 2016
leonied114
Used them a few times now, each time we have received excellent service and quick installation. Would not hesitate to recommend them.
14 Jun 2016
trish-mcaskil986
Great service, knowledge no fuss for a quick installation Highly recommended, Dan was great and the guys who installed explained everything and clean up
13 Jun 2016
sesm
We put in a heater with this company. The workers keep the house clean and did a excellent job. We have a son with ashama i had to get him out for the day because of the dust the company were fantastic it allowing us time to get our son ready and out before they started. We cant fault this company we highly recommend using this company. Thank you again for ur kindness.
10 Jun 2016
wendyc318
A "seamless" experience from start to finish. Courteous installers, professional work and fast service from ACS. Will be happy to recommend this business if the opportunity arises. Thankyou!
10 Jun 2016
carol-phil-c
Our heater went bang, we sent an email request for quote after remembering ACS had installed our cooling system. Kylie rang as soon as the business door opened, appointment made for quote, measured up, price given, we had a question and had a response to an email within a very short timeframe, and it was after business hours, thanks Daniel, job booked and confirmed for date and time, Ed, you are to be congratulated for your professionalism, focus and clear explanation about the installation and operation of our Brivis unit. The paperwork was all together, everything they said they would do has happened. Thank you for warming up our home.
10 Jun 2016
stefd815
From the get go our experience with Australian Climate Systems were amazing. We could not have wished for any better customer service from booking an appointment with Kylie for our quote to meeting Daniel for the actual quote. Felt like Daniel was an old friend. His professionalism and expertise made the decision process so much easier! Australian Climate Systems, you guys are super "cool" and your prices, staff & exceptional customer service are super "hot"!
07 Jun 2016
david-judyg
A friend recommended Australian Climate Systems to us and we were extremely happy with the outcome. Everything happened on schedule and our home was left in a clean and tidy condition. It was a very good experience.
07 Jun 2016
tanyac370
What a pleasure to deal with a company that is polite and professional. I was kept informed of appointment times and when my new unit was installed, all necessary paperwork was explained and sections that I had to complete were highlighted which made it easy. Also, it was no trouble to run through how programming the timer worked. The whole process was seamless and I have already recommended them to a work colleague. Many thanks, we appreciate your wonderful customer service!
07 Jun 2016
kath-malp
From the first phone call (and there we several though this process), they listened, patiently answered all our questions, no pressure, very happy through the whole process, very competitive price. They were on time with the installation, they disposed of the old heater, provided all the documentation including the VEEC cash back paperwork. Very happy with our new heater, very happy with the service. We can highly recommend them.
06 Jun 2016
gregb704
We were extremely happy with the service. We had to replace our old ducted heating unit. They have done an excellent job. would recommend ACS to anybody
29 May 2016
cameron-and-suzym from Ringwood
Jason had the knowledge experience and skill to assist in using what we had available to us plus recommending additional new systems that served to heat and cool our substantial upstairs extension. If we had followed other companies advice we would have spent a lot more unnecessarily and not had as good an end product. Thank you.
29 May 2016
lindys990 from Wonga Park
We had 3 quotes & chose ACS because we wanted to support local industry and their service was a notch above what the competitors were offering. Their quote was great, provided some good ideas that we hadn't thought of and they delivered. We replaced our 30 year old Brivis with a 5 star energy efficient heater and had a Networker set up to operate both the heater and our existing evaporative cooler. With the electrical work & installation it was anticipated the job would take 4 hrs, but only took 3 hrs. Both Dan, Aaron & the girls in the office were very knowledgeable, skilled, efficient & friendly. Thank you guys.
29 May 2016
sofiab951
Excellent Service by everyone at ACS. Dan who quoted was very helpfull, very honest and answered all our questions. We had to replace our old ducted heating unit and also the ducts. Installation was done very quickly and our tenants were very happy. Many thanks and would definitely recommend to family and friends.
29 May 2016
annes620
excellent service from everyone from start to finish can't fault anything have used ACS lilydale 3 times now can't even fault the girls in the office they are so helpful. extremely happy.
29 May 2016
lynw345
From the 1st communication to the very last communication could not fault anyone. Customer service given by Dan whom provided quotation and arranged installation was impeccable, second to none, and the installer was also friendly, polite and explained our unit perfectly, as well leaving it all perfectly cleaned and tidy. WOULD NOT HESITATE TO RECOMMEND THE SERVICES OF AUSTRALIAN CLIMATE SYSTEMS.
18 May 2016
leighj460
We were extremely happy with the service initially Dan supplied when constructing a quote and then the installation and follow up service. Its rare to find quality customer service, would recommend ACS to anybody
17 May 2016
melindas644
Excellent customer service over the phone, prompt service and reliable. We have used Australian Climate Systems twice now for evaporative cooling and just recently a new heater. Would definitely recommend them to family and friends.
17 May 2016
anneh250
I was very pleased with the prompt, courteous, clean service from the friendly team at ACS from beginning to end. Would recommend to friends.
17 May 2016
francescam791
Couldn't be happier with the whole process with Australian Climate Systems. Dan spent a good hour chatting to us and answering all of our questions. He was very professional and a great help. We didn't have to wait long for our new heater to be installed. We had two gentlemen install the heater which involved removing a section of our roof. They have done an excellent job and I couldn't be happier with their work. Congratulations on another happy customer.
13 May 2016
andrejm193
Australian Climate Systems and in particular your follow up and service was exemplary and made what was turning out to be a bitter experience one that was pleasant, quick, efficient and 100% satisfying. The family is once again warm :-) Thank you again and rest assured if asked, I will recommend your services to anyone interested in a good service.
11 May 2016
brads948
Excellent Service. Dan who quoted was excellent and listened to my questions and offered a solution. I left the Installers alone while the installed my replacement central heating and were efficient and careful with access to my house. The house was clean and they helped explain to me how the system worked.
09 May 2016
0d60c620
From the time of contacting Australian Climate Systems (Lilydale) for a quote to the commissioning of our replacement ducted heating unit they were both competitive and totally professional. We would personal like to thank Daniel, Kylie and Alex for their outstanding service they gave us through the whole process, even when we had a manufactures problem. We highly recommend them for all your Heating and Cooling needs.
09 May 2016
rossg518
A very friendly yet professional company to deal with. Contact with the office staff was always courteous and efficient. Daniel provided a detailed quote demonstrating his great knowledge of systems & installation options and the installation team were polite, efficient & tidy. The installation was completed with no fuss and minimal interruption to the household. I would happily recommend Australian Climate Systems to anyone in need of heating or cooling systems and installation.
06 May 2016
andrewh215
Best service by far. From quote to completion ACS stood out as one of the most professional trades we had on site with our recent extension and major renovation. Their product knowledge and expertise is impressive. And do you know what the best thing was?? They always answer the phone or return your calls... Everytime.
06 May 2016
traceyt163
Great customer service the whole way through, from quote, to the office staff and the installation team, all lovely and professional. Plus, competitive pricing was a bonus! Thanks Jason
06 May 2016
franww
Jason was very prompt in giving us our quote, which we were very happy with. The job was booked, and the two installers were here right on time. No fuss, and the job was completed in just under four hours. Nathan then explained the operation of the unit to us very clearly. Extremely pleasant and very efficient. We would have no hesitation in recommending Australian Climate Systems
06 May 2016
michelle-din701
We found ACS to be professional from the time of quotation; through to scheduling our job, to actual installation, we appreciated the ongoing communication and especially the time that the installation team took to go through how to use our new system. A positive experience from a friendly and skilled team. Thank you.
27 Apr 2016
cheryld297
Geoff and I were very impressed with your installers. They were here on time, Nathan explained what they would do, they clearly knew what they were doing, communicated with each other very well, cleaned up after themselves and then Nathan went through with us how the ducted heating system worked. Your consultant Dan was very easy to deal with and took the time to listen to our needs and to explain in detail what he thought we would require. We would highly recommend you to anyone who is in the market for central heating.
26 Apr 2016
echoy
They have a great customer care team who called me back as promised every time, which is rather rare. Their technician is also very prompt, punctual and professional.
20 Apr 2016
roberth601
ACS were just fantastic. They were thorough, communicative, professional and very friendly. They were also prompt and punctual. In dealing with them, I had the impression that they were truly trying to find the best option for me, and not the most expensive. The people at ACS clearly take pleasure in their work; this shines through in the way they deal with customers. I would not hesitate in recommending them to anyone.
20 Apr 2016
annb706
Australian Climate Systems provided first class customer service right from the first enquiry, arranging prompt replacement, the fitting of the new unit and provision of important information about the new unit. l will certainly recommend this company to anyone in future. Thankyou for your excellent work.
20 Apr 2016
john-h733
Fantastic service and great communication. Very happy with our service from the sales rep, office staff and tradesman. Everything was explained and a great job was completed. Thank-you, very happy to recommend this company.
17 Apr 2016
dereka137
We found this to be a very professional company. Excellent service from our first contact with office staff to installation. We would highly recommend this company.
14 Apr 2016
moniquem622
Highly recommend company. Salesman very professional at time of quote and very knowledgeable with suggestions. No hidden extra cost in regards to Terms and Conditions. Quote very competitive for installation of a new ducted heating unit. Installation was extremely prompt and the installers were respectful and hard working, cleaned up afterwards. Paperwork managed in a timely manner. Very happy customer.
14 Apr 2016
becr49
Very professional and easy to deal with. Fast installation! Very happy customer here. Thanks :)
02 Apr 2016
janettew726
The installers were very well mannered and the job was well done, including the clean up afterwards. Very happy with the service provided.
02 Apr 2016
paulw181
Highly recommended company. Quote for supply & install of two split system a/c's was very competitive. Follow up on quote & then install process & completion has been 1st class. I would not hesitate to use them again in the future!
02 Apr 2016
joelh353
Absolutely fantastic service.... went far and above what was expected... could not recommend them more.
01 Apr 2016
lindar283
I would recommended Australian Climate Control Systems without hesitation to anyone who needs a service of an existing system or replacement and installation of a new heating/cooling system. We ended up needing a new heater when the old heater was found to be no longer serviceable. The service and advice by the office rep and technician who came out onsite was very professional, proficient and courteous. Best of all there was no sales pressure and the price was by far the most competitive. Will gladly and without hesitation do business again when the need arises.
23 Mar 2016
mengw
I just had my ducted heating unit replaced last week, the work has been excellently carried out, they appeared professional and nice. Highly recommanded!
21 Mar 2016
leonieg842
Awesome service and very quick install only took 3 days for install to take place. System is excellent
17 Mar 2016
841c7e34
We required replacement of heating and evap cooling. Quote was done on the spot by the sales rep with install arranged within a few days of us requesting. It was a difficult install on a pitched roof but all went well and guys spent time to get the job done to our expectations first time. I would definitely recommend ACS to a friends and family looking for this service.
07 Mar 2016
youngf
This is my second time to enjoy the service from this company, and I'm very happy with the result. My old duct heating and all of pipe need to be replaced. From my first conversation with Daniel, I felt confident that ACS had the experience and expertise I was looking for. Daniel gave me a very competitive quote for a Brivis 6 star gas heating system included installation that surpassed two others that I had contacted for the same job with same brand machine. Not only they tried to focus the efficiency of the new system operation but also they tried to make their designing in return air grille and duct pipe connection to match the structure so that my property can be value added. I believe this is very important to all of property owners. They even make a chipboard box to covered return air duct hole so that we can keep away from dust. I got phone call twice to confirm the installation time since I missed their first call and forgot to get back to them after I received the voice massage, sorry! Thanks to the technician Alex Wiles and the other team players, my duct heating and all installation was quick and tidy. All the guys cleaned up after themselves and took all the rubbish away. Excellent service and workmanship, I highly recommend Australian Climate Systems and would use them again. 这是我第二次享用ACS提供的服务,结果依旧令我满意。 我家的老式管道暖气系统需要更换,从我和Daniel面谈开始时,我就确认他们的经验和专业知识正是我一直寻找的。 他给了我一个关于Brivis 6 星节能标准的机器报价且包含安装, 这个价格基于同样品牌和机型以及工作量来讲, 比其他2家都很有竞争力。 他们不仅注重新的管道暖气系统的高效运行, 而且非常注意他们的管道连接及屋内回流进气口的设计上符合我家房屋的结构, 以达到令我的房子增值的目的。我想这一点对于大多数屋主来说都非常重要。 他们甚至用刨花板做了一个木箱把屋内的回流进气口遮盖起来,这样可以远离灰尘。 安装前我2次接到他们的电话以确认安装日期及时间, 其中第一次电话我没有接到,听到他们的语音留言后我又忘了回复,真心抱歉! 非常感谢他们的技工Alex Wiles和其他团队成员, 整个安装过程高效且非常整洁,所有员工完工后都做事后清理且把拆下的垃圾带走。 真是非常棒的服务和过硬的技术,我强烈推荐Australian Climate Systems 这家公司而且以后会继续用他们服务。
29 Feb 2016
kellyh512
With tenants currently renting my house, I asked the real estate agent to organise quotes for evaporation air. Other companies sent through quotes with nothing further. Aus Climate called me to clarify exactly what I wanted, how much I wanted to spend, what my plans were for the house etc. From the start they set themselves apart, explaining everything to me, never pushy and just helpful. On the day before install, the heater at the same house died and it was so easy to just have them replace that too. They walked me through rebates, warranties etc - I could not fault this company and would use them again in a heart beat. Thank you all so much.
26 Feb 2016
mish509z from Box Hill South
I am so pleased that I choose Australian climate systems to fo the work for me. They are professional and have done the work properly. I will definitely recommend them to my friend.
19 Feb 2016
jov740
I am so pleased I chose Australian Climate Systems. They provided great customer service, quick quotation and the installation of my evporative cooling system was of high quality.
19 Feb 2016
anthonyh317
I would highly recommend Australian climate sytems when installing air conditioning units. They are polite and professional and their work is first class. From Kylie in the office to our wonderful serviceman, I could not fault the entire process. We are so grateful for all of their amazing work!!!
15 Feb 2016
nolag538
My son recommended you when we needed to replace our old split-system air-con as he was very impressed with the excellent efficiency and service you had provided. I can only state that we are extremely happy with our new Daikin, and would have no hesitation in recommending you to our friends and family. Thanks for your excellent service.
14 Feb 2016
davids913
A thoroughly professional local business, who tick all the right boxes. From your first contact, helpful information in choosing the right product for our needs ,receiving the quote, then having the installation. On time each time, very professional. We are extremely happy with our Daikin air conditioning unit recently installed.
11 Feb 2016
kellyk303
Fantastic professional service. Everything works great and it was lovely for the man to stay and go through with us how everything works. I would reccomend to ACS to my family and friends.
06 Feb 2016
davidh619
We found ACS an easy supplier to deal with, response was very quick & process from quote to install very professional.
05 Feb 2016
michael-k579
I would recommend this local business to the Yarra Valley because they had excellent service great communication when they said they would be over to install they were
03 Feb 2016
craigm910 from Millgrove
Great to deal with, from when first going to their showroom, to the installers and electricians who fitted and hooked up the unit. Communications were great, from Kylie in the showroom and Jason (owner) who arranged the quote and install, and on the arranged date and on time! Evaporative system as quoted, and neat and tidy. Hard to trust some businesses today, but would recommend this one easily.
02 Feb 2016
shanea628
Really happy with the guys who came to install the system and the sparkies who came to plug it in. Very polite, helpful and professional. Also the office staff who teed up the time for the crew to turn up were always helpful. I will definitely be recommending Australian Climate Systems to my friends and family.
27 Jan 2016
chrism203
After issues with our old Air Conditioning unit I decided to get the unit replaced. Another company also quoted on the job but did not provide me with the level of comfort that Australian Climate Systems did. Communication was excellent and installation could not be faulted - on time, neat and tidy job, all rubbish removed as promised. Happy to recommend these guys and would use them again if the need arose.
22 Jan 2016
dianneb160
2 split systems installed for my elderly mother. If was less than a week from quote to installed. Everything from the Dan's prompt response, his excellent advice and follow up was terrific The installation by Trevor and Ben was faultless. They went over and above to effectively remove the old unit. Can't recommend highly enough.
20 Jan 2016
rayc710
Had 2 split air conditioners installed. Excellent service. Installed 7 days from quote, quotes from 2 other companies were 21-30 days. They contacted us the day before to ensure time suitable. Arrived on time. Discussed options available for installation. Quickly did the job and cleaned up all the mess. I would highly recommend this company
13 Jan 2016
aldod
After 28 years the cooling system decided to retire. The team at Aust Climate Systems were great. No hassle quote, payment process and very importantly, new installation completed in a morning. I would recommend this business for all heating and cooling requirements.
07 Jan 2016
marikas from Surrey Hills
Proffessional and fabulous. Very impressed with Australian Climate Systems from the get go. Excellent customer service, always very prompt and helpful when replying with any enquiry I had. The guys who installed our units were polite, took off their shoes upon entering the house. Did an excellent job installing our breezeair unit. Even vacuumed their mess when they were finished. They went over how to use the touch screen. The unit is amazing and we're cool on hot days. Evaporative unit is so quiet, no noise at all. I highly recommend this company.
06 Jan 2016
duncanh26
A pleasure to deal with such a professional company. They managed to install my split system and ceiling fans at very short notice ,just before heat wave,as promised. Tradesmen were very courteous ,thorough and tidy,despite encountering problems they overcame them and did an excellent job. Cant recommend Australian Climate Systems enough.Thank you.
23 Dec 2015
laureng564
The installation was completed by extremely competent staff who obviously know their job very well. Only took a few hours and I was able to enjoy my fantastic new Daikin split system. Thanks team!
23 Dec 2015
fabianr
We were very happy with the service provided. Alex arrived on time to do a service for the air conditioner and heater and discovered that the heater had some faults and was too old to work well. We arranged for a new one to be installed and it was done very promptly and with the minimum of fuss. All paper work for the rebate and warranty was provided as well. Thank you for your professionalism.
19 Dec 2015
michaelc246
What a great company to deal with. From Kylie who took the order, Dan who gave us the quote and the boys who installed the new ducted heater and serviced the air conditioner - all courteous, professional and friendly. Well done to a great team!
18 Dec 2015
lynnec88
This was a most pleasant and efficient transaction from the start. We had a number of tradesmen quote but Dan at Australian Climate was very thorough and detailed in his estimation for us and the work commenced 2 days after we agreed to go ahead - just in time for the current heatwave and all ready for Christmas. We are loving our cool rooms, the Daiken is quiet and easy to operate. The garden was left in tact and the tradesmen very accommodating in positioning the system without uprooting our plants. Very very happy with whole process. Would absolutely recommend Australian Climate Systems for your air conditioning needs. We had previous dealings with them through the Lilydale Bowling Club where they installed heating for us and maintain our larger air conditioners at the club. Always a pleasure dealing with them. Thank you for your excellent service and products.
15 Dec 2015
meaghanj from Wandin North
I was delighted with service and communication from the sales team. Installers were prompt, friendly and efficient. Very happy with the service I received and would recommend this company to others.
06 Dec 2015
julienp from Coldstream
We used them the first time 8 years ago and everything was perfect, once we needed a service we called them, they were prompt to come and fix our heater just before the cold wave. Unfortunately the damage done by ants to our unit was far too advance to have the unit working through the entire winter. They came a second time trying to fix it but after thinking about it we realised the unit was too far gone and it was a better option to change the unit. We organised a new unit and it was delivered and install within 5 days. At this time we also thought of getting a quote for an extra aircon. After having experienced a bad installation by another aircon company I wasn't going for the cheapest option but the most trusted one. Australian Climate wasn't the cheapest option but they came with the best unit on the market and I trusted them with the installation. So they reinstalled my older illinstall aircon and the new one for a very reasonable price. Now I am please to say that the heater is working great as long as I keep those ants away from the unit, I am very happy with the older aircon as it now works as it should be and the addition of the new one is just fantastic. This year was very great for our wallet but, I know all that have been done, has been done correctly and it will last for a long time if we keep up with servicing our units and I trust Australian Climate will be there to do so. Thank you to all the team at Australian Climate Lilydale for your hard work and dedication.
04 Dec 2015
xuex from Doncaster East
Good services and very reliable installation. They were happy to schedule on the dates that i preferred. Good experience.
04 Dec 2015
garyv410 from Mooroolbark
This is the second time l have had Australian Climate install for me and they provide good service, good price and they are good people to deal with. Gary, Vanson Driving School.
02 Dec 2015
kyms875
We were really pleased with the service. Dan was like part of the family by the time we were finished and the installer worked like a drovers dog - fast and efficient. We love our new system and would recommend Australian Climate Systems to anyone.
30 Nov 2015
4bf56772
Product explained thoroughly by admin & sales staff. Flawless installation. Very impressed
19 Nov 2015
eleanors778
I have used Australian Climate Systems for many services, fixing ducted heating, fixing exitsting air conditioner and replacing 2 air conditioners. They are always very nice people who come out. Very friendly and on time, give you a call when they are on their way. Did a great job and cleaned up. I trust this business not like others I have had out.
18 Nov 2015
john-h498
Very professional friendly group of guys. They have installed an instant hot water system, an evaporation A/C and a Gas central heating system for us. ( three separate jobs). We would not think of going anywhere else.
16 Nov 2015
quintin-r
I got 3 quotes and these guys beat the other two for price.The quality from quote to installation was exceptional.A very satisfied customer thanks to a professional outfit.
13 Nov 2015
robynp670
Received prompt installation and follow up on work done for Braemar evaporative cooler. Tradesmen were polite and efficient with whole job. Looking forward to a cooler house. Thank you to the whole team.
13 Nov 2015
greggb498
Thoroughly professional company with top level advice and customer service. Communication was excellent and we are extremely happy with the installation work that was completed.
13 Nov 2015
peterv819
This is the 2nd time we've used Aus Climate Systems, good pricing and communication throughout, without having to muck around with different trades as they organised it all.
13 Nov 2015
neile216 from Croydon
Really good advise and recommendation provided on options to suite our requirements and at a very competitive price. The installation team who arrive on time, were friendly and polite and left the home in a clean condition. We went with the brand they recommended but which we were not considering, and are currently happy with the unit.
02 Nov 2015
manikandans
Truly amazing professional service. More supportive in terms of advice, right model, cost involved, and extended service on other equipment. Awesome work.
29 Oct 2015
kimj5 from Box Hill South
We have been disappointed by the service received from Australian climate systems. The sales person Daniel was two hours late for his initial appointment. He then spent a good amount of time inspecting our property and explaining some options which we didn't mind at all however he was very negative towards other companies we were comparing to which I thought quite unprofessional. It has now been three weeks and we still haven't received any follow up or seen any prices despite us chasing him. Therefore I can't comment on whether they are any good or not as we never moved past an enquiry stage. Just poor customer service really.
02 Oct 2015
stever704
Great communication throughout the process with 'honest' advice around suitable units. Installation team were exceptional despite very inclement weather conditions and got us happy and warm again. ACS are highly recommended.
22 Sep 2015
paulg660
I was very happy with service Australian Climate Systems and their prompt service. Their professionalism and after sales service is excellent. I highly recommend them to anyone who is considering installing heating or cooling.
21 Jul 2015
sueb883
Thank you ACS for providing great service to us from start to finish. All staff were very helpful.Top job. Thanks
13 Jul 2015
ryanm467
our old buffalo died right in the middle of a very cold week. they came out quickly and replaced it with a new 5 star rated unit. its toasty warm now. thanks
09 Jul 2015
kerrim441
From the moment I walked into the show room, the staff were very helpful. The advice on what unit to buy ,& where to put it in my home was spot on. Would highly recommend this company.
26 Jun 2015
barrie-t
We had a great experience with this company. The sales person was very helpful in which unit we needed. The work man were efficient and knew what each of them needed to do. Left a clean and tidy area, no mess. Very happy.
24 Jun 2015
janetw907 from Chirnside Park
We have just had replacement ducted heating installed with old unit removed from house and new 5 star unit put under the floor. The service has been excellent from Dan the sales guy to Nathan the plumber and Stephen the electrician. Not forgetting Kylie in the office. The installation was completed on time and they cleaned up very well after them. We had a problem with noise on the Brivis 5 star heater but Nathan returned the next day and made some adjustments to improve this to our satisfaction. We are very happy now and highly recommend this local company. They are friendly and professional with great customer service.
17 Jun 2015
fayw193
Great service. Our heater broke down in the middle of winter and they came out the same day, and got it installed ASAP so we wouldn't suffer too long. They changed over the old unit for a new one and cleaned up all of their mess. Very happy customers! Thank you! :-)
16 Jun 2015
paulm184
These guys were amazing.....Exceptionally customer focused, and complete attention to detail, including prompt service and cleaning up after themselves. Highly recommended
16 Jun 2015
michaels783
We recently had Australian Climate Systems install a Daikin split system into our bedroom. We were keen to have the internal unit installed on an internal wall and ACS were the only company happy to meet this requirement. Service and communication was good and installation was done promptly. Very happy.
04 Jun 2015
rachalm
Australian Climate Systems were wonderful. At every stage - from initial phone call, site visit, advice, follow up call and discussion, installation, follow up call post installation, paperwork completed, etc, all staff were efficient and professional. We would highly recommend you use this family owned company. We are pleased we did!
03 Jun 2015
danm605
I am very happy with the service we received from ACS. We were in a hurry to get a heating system installed and they were sympathetic to this and had it installed within a matter of days. Their staff were friendly, thorough with their work and accommodating to our needs. Highly recommend them to anyone needing a quality install.
01 Jun 2015
paull573
Extremely happy with the service. The guys installing my unit arrived promptly. The job was done well. I would definitely recommend Australian Climate Systems to anyone looking for heating or cooling.
28 May 2015
heatherb638
l always look on the internet for these reviews when buying such an important product that you expect to last you for a long time and it's so annoying when their reviews are from years ago. In saying that l have found that the experience of buying my ducted heater from Climate Systems was the best choice because they are very professional and honest in their sales and installation. Thanks to Daniel in sales and Kylie in the office for being very informative and helpful. l have recommended them to my family and friends for these reasons.
26 May 2015
lisannd from Ivanhoe East
Perfect - from initial consultation to installation within less than a week. I would highly recommend this company for their professional service from beginning to end. Our home was left clean and thanks to them is beautifully warm - at a very affordable price.
22 May 2015
hendrak
In need to replace our old and dying heater, I rang around a few places before calling Australian Climate Systems. Daniel was very professional and took time to inspect my property. Others only quoted me 3 star units, whereas Daniel explained that 5 star units may cost more at the outset but will pay for itself in energy savings in the long run. He also taught us a thing or two about home heating. We opted to go with the 5 star unit. Aaron and Corey were punctual when they came to do the install. There is not much space for them to maneuver under the house, but they managed to do a great job and got themselves muddy and dirty in the process. They also replaced some of the old ducting that were broken. I think the job took them longer than they thought, but they did not rush it. All in all, we are very happy with our new heater after one week. Not to forget Kylie who is friendly and helpful on the phone and email. Australian Climate Systems is a top business, and we highly recommend them!
21 May 2015
sarahl683
Last week we had a 6 star energy rated unit installed with 11 ducts and and 4 zones. Customer service was very good, Jason listened to all our requirements for the system, worked to achieve them and kept us informed all through out the process. Aaron and the rest of the installation team turned up when they said they would, were polite and friendly. They also cleaned up after themselves. The system is working brilliantly, happily recommend Australian Climate Systems.
20 May 2015
russb864
Avery professional company, quick competitive quote,punctual polite well informed trades people , clean and tidy, all in all a pleasure to deal with. I would not hesitate to use this company again for all my heating needs, and recommend them to all my friends
14 May 2015
andrewr959
Great professionalism and the best customer service from start to finish. A fantastic product at a competitive price and installation when we needed it!
13 May 2015
zoee798
We were very happy with the service we received from start to finish, we will be recommending to others. Happy with the product and they even made us aware of some rebates we were entitled to, bonus! Thanks! :-)
08 May 2015
michaeld501 from Bundoora
Dan is an excellent Air Conditioning and Heating expert. He is fantastic at what he does, he has great knowledge in AC and heating and very professional. He spent time explaining every detail of what was required and made sure I understood. Kylie and the administration staff are very helpful and tradesmen were reliable, punctual and polite. I would definitely recommend using their services to anyone that needs AC and heating installed.
06 May 2015
eamonk
I did alot of research for ducted heating and contacted several places for a quote. Kylie from Australian Climate Systems called me within a couple of days to arrange an appointment. They were very prompt with keeping me up to date. I was extremely happy with the quote and their customer service was exceptional. On the day of install Aaron along with 2 other guys arrived on time. They were polite and very friendly. They were also accommodating to my 18 month old daughter who was initially scared of the noises. They finished the job and cleaned up after themselves. I would highly reccomend Australian Climate Systems because of their professional team from start to finish. I had a 6 star engery rated unit with 9 points and 3 zones installed.
04 May 2015
allanh611
We were extremely happy with the friendly and competent professional service we received from all staff. There were no hassles whatsoever, which is a pleasant change from other so-called service providers!!
01 May 2015
d-ab
ACS were recommended to us by a fussy builder friend. He was correct in all details. ACS fitted two air con units in our home five months ago on time, all cleaned up, competitive price (not the most important consideration). They have very amenable, skilled and efficient staff in the office and on site. Both reverse cycle units work beautifully, quietly, and as suggested they would. We could not recommend any company and staff more highly.
21 Apr 2015
jo-m
Great service from initial quote through to installation and follow up care. Prices were very competitive and the system recommended works fantastic!
20 Apr 2015
toniac292
Had a multihead (4) Daikin air-conditioning system installed whilst building a new home. Chose Australian Climate Systems as we like to support local suppliers. Sales, Administration and Installation staff were very friendly, nothing was a problem, time frames were adhered to and the job site was left completely clean and tidy. Commissioning was arranged for after we moved into our home and was completed very efficiently. Thoroughly recommend Jason, Kylie and the team - 10 out of 10!
20 Apr 2015
bruceg814 from Croydon Hills
Very professional sales and installation. Quote done on the spot, was accurate and remained so. Installers arrived on time and finished the work without any fuss. Excellent people to deal with and I would recommend their services to anyone.
19 Apr 2015
jimm248
Had a replacement 5 star Brivis unit installed, turned up a agreed time, job completed in a couple of hours by a couple of very professional & courteous young guys, removed all excess material when done. Would highly recommend them.
24 Mar 2015
yangf
We asked your company for a maintenance job in our duct heating system and water cooling system since we moved in our new home in Wantirna South about 4 weeks ago. Your team player Alex Wiles visited us about 2 weeks ago and he had done a great job at my home. He assisted us to trouble shoot and resolve the problems with the extremely patience, excellent technical knowledge and professional customer service skills. Meanwhile he advised us to do the regular maintenance job for our water cooling and duct heating system because it looks like the previous owners had never done this before. We really appreciate Alex’s efforts and we believe he deserve pay rise due to his good performance. I would like to thank Australian Climate Systems for your ongoing support to the local community and your have earned my word of mouth.
15 Mar 2015
jesss51 from Hughesdale
Excellent service from this company for some recent building works. Well priced and very friendly service. They were recommended by the builder we used.
15 Mar 2015
pauline7 from Endeavour Hills
We decided to choose Australian Climate Systems to replace our ducted heating system after reading good reviews on the company. Excellent customer service from office staff and technicians. The technicians were on time and installation was fast and efficient. Really appreciated the prompt and hassle-free process. Definitely deserved a five star rating.
09 Mar 2015
russells7 from Montrose
Installation of Daikin reverse cycle air conditioner. Customer contact made on the first day after request for work. Quote delivered at agreed time. Quote was based on good product knowledge with emphasis on what was best for the client and not ease of installation for the installer. The installers arrived at agreed time and were respectful of the owners property. Cleaned up after themselves and provided instruction on how to use the unit. A hassle free process.
05 Mar 2015
hassanm from Knoxfield
Dan came out to quote and gave off a good vibe from the very start. He was very informative took his time and answered all the questions I had to help me make the right choice about the units I needed. He kept in contact with me throughout and even came by the site to ensure things were runing smoothly. The guys were very polite and worked with minimal disruption. Both cooling and heating units work well and I would highly recommend Australian Climate Systems not only for their products but also for their customer service
02 Mar 2015
kayem7 from Carrum Downs
Extremely happy with the service from everyone at Australian Climate Systems. Daniel came out to quote & took his time going through everything with me & answering all my questions. He was extremely helpful & honest. The guys installing my unit arrived promptly & worked quickly & finished in just 2 1/2 hours. They went through everything they were going to do & answered any questions. The job was done well & everything cleaned up & all rubbish was taken away. So happy to finally have some air conditioning. I would definitely recommend Australian Climate Systems to anyone looking for heating or cooling.
25 Feb 2015
heathers30
The boys were polite and showed me how to work the system (Electricians). The boys who installed the system did so efficiently and quite quickly. They were friendly and told me what they were going to do. Overall very happy
17 Feb 2015
margrietm from Doreen
I just want to say “thank you” to Daniel Brooks for all his hard work in preparing the air con quotes and specifications for my home and also to Adam and his installation team for a magnificent job over the two days last week. Everyone was very friendly and very considerate. Their professional approach to the tasks at hand was excellent. Daniel consulted together with my daughter for the air conditioning most suitable for our home and we have all been impressed with his efforts and knowledge of his product. We have already enjoyed the benefits of our Daikin system. It is quiet, efficient and effective. I have no hesitation in recommending Australian Climate Systems.
16 Feb 2015
zoeb16 from Coldstream
From Initial phone conversation to organise some one to come out to quote, I was impressed with the customer service, friendly and knowledgeable. Install staff were on time and cleaned up after job. I'm very pleased with the job done and the magic of ducted heating :)
16 Feb 2015
hilaryj1
Very prompt giving quote and everything explained in a way that was easy to understand. Had no doubts a good job would be done as was referred by another very satisfied client. On the day the job was done quickly and efficiently and very neatly. All installers were pleasant and friendly.
13 Feb 2015
AliG from Montrose
This is how a business should be run - 100% professionalism and excellent customer service from start to finish. Great advice and time taken to explain options; exemplary attention to detail and courtesy from all staff; installation was smooth & efficient; fabulous all round experience & highly recommend to anyone looking for aircon installation.
11 Feb 2015
jennyb57 from Wandin North
very professional company work was carried out on time with great comunication sales and office staff very lovely people. thank you
28 Jan 2015
Anonymous from Wesburn
Great communication from both sales and administration staff. Tradesmen were reliable, punctual and polite. Over all very happy with their service
Details:
Chirnside Park, VIC, 3116
Tel: 0397264444
Status:
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