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Total Floor Maintenance

4/5 RATING BASED ON 19 REVIEWS
QUALITY
SERVICE
VALUE
0% of customers recommend Total Floor Maintenance

Customer Reviews for:
Total Floor Maintenance

10 Feb 2021
kathleen-c232
Tile cleaning Bathrooms(2) plus powder room. Rude and dissapointing service from Hany. Would definitely not recommend. unfortunately this company did not meet my expectations.
20 Mar 2018
mick-p548
Total Floor Service recently completed two (2) timber flooring projects for us in Somers. Their level of service, experience and quality is superb. Thank you Hany Moustafa.
16 Mar 2018
symones
AVOID AVOID AVOID Hany and his team were contracted to replace damaged Tasmanian Oak boards and re-sand the entire house (130sqm). The quality of the work and the entire team’s overall professionalism was horrendous! Hany and his team were given three attempts to correct shoddy work. After three attempts, Hany assured us the quality of the work completed was the absolute best possible outcome. Unhappy with the result, we ended up getting an independent report completed by the ATFA (Australian Timber Flooring Association). In that report it states the work completed does NOT meet industry expectations or Australian Standards. Issues included, but weren’t limited to: - Ripples and rough texture across the surface of the floors - Visible roller lap lines in the coating - Varying gloss levels in the coating - Visible Sanding marks - Sunken and missing filler - Finish imperfections on the staircase - Over-sanded boards (now need replacing) - Improper ‘replaced’ boards (i.e. tongue & grove missing – causing vertical movement). - Instead of staggering boards (for install), simply cut a line into the entrance way and started again (photos below show what i mean). - Polish drip marks - Polishing debris into the floors (hair, wood chips etc). The ATFA report recommended that the ENTIRE house be redone. On top of the horrible job completed – the team were extremely unprofessional. They left rubbish littered all over the front and back yard, they left all damaged floor boards under the house, we found cigarette butts inside the house (on our newly sanded floors), and Hany himself sent us abusive and threatening emails. Do yourself a favour and do NOT do business with this man. Have a look at my google review for photos.
21 Dec 2017
df389
Total Floors did a satisfactory job sanding, staining and polishing our floors, however there were a few factors which made the experience on the whole average to poor. - They did not visit the property to inspect the floors before quoting and were later told we had to pay extra to remove the ‘water proofing’ stain previously used on the floors even though this went contrary to what a previous trade had advised on inspection. - They were delayed on the job by over a day but did not advise us and in fact reassured us that the work was underway – only to later be told that actually the work had been delayed and would not be completed within the agreed timeframe. - There was damage to several walls/door frames (we assume from the sanding equipment), however they have refused to accept any responsibility despite the fact that there were no other persons/trades accessing the property at the time the damage was done. It is impossible for it to have occurred any other way. - They don’t clean up well – the skirting boards in every room have some damage, floor staining and/or clumps of saw dust stuck to them which we’re now having to clean & repaint. A number of sanding belts were also discarded on the veranda and in the house. We were told that “all their customers allow for this” … however we don’t consider this best practice or acceptable. We have two friends who deal in flooring independently advise on what we should expect from a good sand & polish experience and unfortunately all the above goes contrary to that advise. In conclusion we would suggest that if you’re looking for a comprehensive, 5 star experience, look elsewhere.
16 Oct 2017
donnaa68
We had a Grand Opening in our new warehouse and our vinyl floors were covered in dirt and grease due to the many builders coming and going and it could not be removed with a mop. Thanks to Hany from Total Floor Service he came to our rescue and removed all dirt and grease and then applied 3 coats of polish Our floors now look new and all dirt etc. can now be removed so easily with a mop. Thanks again Hany
15 Sep 2017
malcolmb729
“Total Floor Sanding has reinvigorated our 1860s baltic pine flooring to an outstanding level. Everyone who has seen the floor since its sanding and polishing remarks at the superb job done by Total Floor Sanding. I cannot recommend them highly enough.”
14 Jun 2017
russellk934
We had 5 separate quotes which were significantly less than this one. None of the other companies requested a deposit before commencing. on the date and time, [redacted name] was half an hour late to do the in-person quote. He sat in his vehicle for about 15 minutes prior before coming in. Advised that he had trouble "finding our address" - ??? Finally, comes in, never gave a reason for being late and then we advised that our time was valuable too, [redacted inflammatory comment] He asked us if we "wanted our deposit back" - our response was of course yes. I am a contractor myself and lost wages waiting on a 'late-show'! Also, he decided that we could not rely on this 'service' we relinquished our request obviously, but he felt that it was OK to withhold $80 for a so-called "call out" fee. Advised that they do not normally "quote in person" at such "small jobs" - That's fine! We found an amazing replacement, $600 cheaper with a lifetime guarantee - Caveat Emptor!
13 Dec 2016
kylahm409
I would not recommend this business to anyone! After being delayed 2 hours for my appointment the workers left my tiled hallways full of water and my 2 year old slipped and fell! After asking them to clean it up they did a poor job of that too so when I asked again to clean up missed bits I coped attitude and was yelled at!
16 Jul 2016
richardh66
Hany communicated the process to a tee, our floors are now sparkling once more. Value for money, great customer service and would highly recommend. Both Hany are his son were welcoming and professional, we would have them back again when needed. Many Thanks
26 Jun 2016
jema169
Very professional and tentative to our requirements. The finish was fantastic as promised!
24 Jan 2016
dominicf656
We had an old and difficult concrete floor to grind and seal. Hanny organised the job with no fuss and for a reasonable price. His team worked hard to meet our deadline and were very good to deal with. Would use them again or recommend to others.
27 May 2015
annep79 from Hampton
Hany and his son did a great job cleaning carpets in 3 rooms and removing some nasty stains. He was pleasant to deal with and offered advice for removing spot stains in the future.
11 Aug 2014
scoresby from Scoresby
Hany steam cleaned my couch and arm chairs. He did a good job, but it wasn't til he had started cleaning them that he mentioned it cost extra to also clean the couch seat cushions. I was disappointed he hadn't mentioned this in the quote or before he started. He also left a lot of water on the floor which he didn't offer to clean up. Overall the couch was done really well, but those 2 things did disappoint me.
03 Apr 2014
becder from Glen Iris
Hany and his team polished and cleaned our tiles for a rental and sanded and polished the floors. They did a great job. Would definitely recommend.
31 Mar 2014
jodiec18 from Port Melbourne
Complete apartment clean for end-of-lease. Total Floor Maintenance did a great job (we'd lived there 3 years and the place needed a really good clean). They were absolutely lovely people too.
18 Dec 2013
elizabethh21 from Canterbury
Hany pressure cleaned my very dirty outside paving and did an excellent job. He arrived exactly on time and did all the cleaning we had agreed on plus a few extra bits and pieces like a stone garden bench and some plant pots. I'm delighted with the result. He was very pleasant, friendly and professional and I will definitely be asking him to come back next time. Many thanks Hany.
02 Oct 2013
andrewl28 from Glen Waverley
Total Floor Maintenance - Hany was a delight to deal with, friendly and experienced, taking great care of our cleaning needs when we were moving properties. Our services included Carpet Steam Cleaning, General/Moving out cleaning from our previous rental property. Great attention to detail, Hany was very thorough and efficient in cleaning, and explained to me what he was going to cover in each of the cleaning service. Would not hesitate at all to recommend them.
24 Sep 2013
loisc from Endeavour Hills
Central Heating Ducts were cleaned. Hany very pleasant, very considerate and did a thorough and efficient job. He was a pleasure to deal business with and I would have no qualms about recommending him to anyone.
17 Sep 2013
yukim from Richmond
Total Floor Maintenance has been the most reliable&professional service, They are supplying me with a regular office cleaning to my centre, I totally recommend them to any of my friends or family, Thank you very much for your hardwork every week, Yuki from Four Seasons Wellness Centre
Details:
Wheelers Hill, VIC, 3150
Tel: 0385101553
Status:
Verified

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