Farm Fresh Organics

4.8
based on 90 reviews

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90 reviews about Farm Fresh Organics

verified email - 02 Mar 2024

Awesome first impression

Delivers what I need, and they promised. In my 69 years, I have never before left a review, but this first delivery has been perfect in every respect, so I had to applaud them. Thank you.

Thank you so much for your stunning review, hugely appreciated. We are looking forward to packing another order for you again soon :).

30 Dec 2023

Superb organic turkey

I ordered a rolled turkey breast for Christmas and I cannot fault the communication, delivery and product. Flew the bird up to North Queensland with me and cooked in a steam oven on Magnetic Island. It was the best tasting turkey meat we have ever eaten! Thank you and I will be buying again! Helen

Hi Helen
We are thrilled that you enjoyed your organic rolled turkey breast, and are looking forward to packing another order for you.
Thank you very much for your review.
Everything of the best for the new year.
Dale :) Farm Fresh Organics

verified email - 02 Dec 2023

Hidden costs

Very disappointed when we received our invoice only to find out that we had been charged almost $50 more than we had ordered/received (this was without 4 high priced items that they could not supply to us). There are hidden costs that they only have available on a whole other page. We were charged for a 3rd box, that had 3 things in it, it was tiny and easily could have fit in the other 2 massive boxes, with plenty of room to spare. They charge extra for veg/fruit and meat weight variance (we paid an extra $15 or so on weight varience alone), they charge extra for their packaging, extra for a 3rd box and Delivery. All of these charges arent available at point of order, it adds shipping and produce prices as you create your order, but then does not immediately state nor warn of the extra charges (dont expect them to mention it over the phone either). The owners were kind enough to refund back only $15 dollars, as they mentioned their is a page that lists these extra charges (ofcourse we are grateful we got anything back, as we are a small family living on only one income). Quality of our order has been great so far though which is why we are rating at 3, other than the bananas were all bruised and battered. Despite this we are happy with our order overall, but just beware of the Hidden Charges that your order will incur, especially if you live on a tight budget. It might be worth specifically asking about this, as it seems to be quite hush, even when creating your first order (usually this is information you would recieve freely and out of courtesy on your first order). Budget for an extra $40-$50 at the very least.

Dear Customer,

Thank you for your feedback. We understand your concerns about the additional costs associated with your order and we appreciate your patience as we address them.

1. **Weight Variations**: As is common in all shops, weight variations occur because of the natural variance in produce weights due to size. This results in the weights being either over or underweight and the produce will be charged accordingly.

2. **Delivery Boxes**: We use a third-party chiller courier for our in-your-area deliveries, as you are out of our standard delivery run. Their policy does not allow a box heavier than 12kg, which is why there was a need for a third box in your order. We understand that this may have seemed unnecessary, but it is a requirement we must adhere to. In addition, we are unable to deliver products in glass as well as eggs due to these items being easily broken in transit.

3. **Packaging**: Our one-way packaging includes a cooler bag and frozen water bottles to keep items cool in case you are not immediately available at the time of delivery. This ensures that your produce remains fresh until you can unpack it. We always strive to deliver the freshest quality produce.

4. **Hidden Costs**: All these details are clearly labelled under the "How It Works - Delivery" section of our website. We also mention these details during all our calls. We apologize if this was not clear at the time of your order and we are committed to improving the visibility of this information.

Please note that we are based in Brisbane and service the greater Brisbane, Gold Coast, and Toowoomba areas with our courier team. For remote deliveries, there are additional delivery costs as stated on our website.

We are dedicated to improving our service and we will take your feedback into account to make our pricing and policies clearer. We hope this clarifies any confusion and we look forward to serving you better in the future.

Best Regards,
Dale

rh461 03 Dec 2023

Thankyou for going into detail of what I wrote above. It will help other customers in the future. Also it abosolutely was not mentioned over the phone or over following up texts or contact inbetween our order. But thankyou for sharing the above information for others to take into consideration when they order. Also in relation to other companies charging extra for varience, so far this has been untrue, if anything they charge under, never over. $15 is a large sum to overcharge for varience, and that is not even considering the added costs ontop of that you charged us. Some of the online shopping/delivery systems I can list that do not incure hidden costs are as follows ;Our Cow, Fresh Box Delivery, Woolworths and Coles. Thanks again.

02 Oct 2023

Our first delivery was friggen awesome so impressed I was just about to leave you guys a review
Everything is yummy and fresh

Can't wait for our next order!

Amie

Approximate cost: $150

24 Jul 2023

I got my first box and WOW!! I have not had fruit and veggies this fresh and tasty since my grandpa had his own veggie patch and fruit trees!! Dale is so lovely, and I even received a little love note in my box which made my experience with Farm Fresh Organics super special! Thanks again guys, your produce and customer service is outstanding!

Approximate cost: $135

22 May 2023

Thank you so much for our beautiful fresh produce. My kale was HUGE as was the silverbeet. I'd love to know their growing secret!! OMG the apples are delicious just like I remember getting them off the tree as a kid. I'm in veggie heaven.

Delivery was on time and happy to read that you recycle the Styrofoam boxes. Would highly recommend your service to others and lovely to be able to support local farmers and businesses. Great job guys

10 Apr 2023

High quality organic fruit n veg - great range of really good food - fantastic and friendly customer service - so good to be able to get such great produce grown locally and delivered fresh

verified email - 26 Mar 2023

I love Farm Fresh. I have ordered 3 or 4 times now. Delivered to my door. Amazing fresh fruit and vegies. Plus, there meat products are outstanding. I will never buy from the big supper markets again.

14 Mar 2023

Love the customer service, the quality and the variety of the products available. Finding locally and organic food sourced or grown from regenerative agriculture is important for our familly. Love the fact you can procure everything you need (we're busy familly) from the online portal. They recover the boxes to minimise waste. We already offsets our transport emission but appreciate they offer the option as well.

Approximate cost: $250

Anonymous
verified email - 14 Mar 2023

Love the ease of the delivery and loving the fresh fruit and veg !
Thanks for checking in.
Have a great week. 
Nikki

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