12 Dec 2022
bmm54
From the minute i booked with Brooke to having Shane attend and clear my Storm Water Drain i felt totally comfortable and in good hands. Couldnt recommend them enough.
02 Aug 2022
helenc682
We have had a number of plumbers over the years to try and unblock our drain from the kitchen without success!
Now the water is flowing away first time in years! Very happy
05 Jul 2022
josephk264
They were on time, and the plumber was great, he actually informed us that the water supply company would possibly reimburse us of the costs. Great service. I would recommend them.
08 Jun 2022
amsndat
Paul was fantastic and gave great advice regarding a solution . Can highly recommend the drain man
11 Feb 2022
elizabeths994
Arrived promptly and unblocked toilet drain and informed me what he was doing.
30 Dec 2021
Anonymous
Quick to respond.
Friendly and professional service
26 Nov 2021
ediths55
Very Good , on time. Great communication
19 Nov 2021
peteh498
Ben from TDM was brilliant. Great attitude, explained everything and worked very hard. He did not waste any time at all, always ran back to the truck for tools etc. Our problem was complex, one toilet only in house built late 60's, originally on septic, then sewer mid 70's. Problem was at base of small vertical steel pipe joining terracotta pipe, impacted by tree roots. He checked sewer pipe backwards & forward from IP under the house and all the way to the main & removed several other tree roots. 1 1/2 hours total cost $550. Expensive?, but had another plumber attend 6 days before, he used a "Jet" without a camera & charged, $1085 for a what worked out to be only a temporary fix. Wish I had gone to the Drain Man first.
27 Sep 2021
jackiep979
Very quick response. Great comunication. Issue was resolved in an hour. Very friendly and professional service.
18 Sep 2021
b8d8924a
Paid over $800 to be told that the pipe was too compacted for the machine and I'd have to get a plumber out to dig it up and replace the pipe. Waste of time and money.
05 Sep 2021
grahamg189
Phone up in morning came out that afternoon and fixed the problem
Great service would highly recommend The Drainman
12 Aug 2021
arthurr987
Brad was quick clean and efficient. well done
22 Jul 2021
chrisf768
Thanks to John for unblocking my drain.
I was told that I had to did up the ground to get to the problem.
John unblocked the problem within an hour. Saved me a day of hard work. I highly recommend to the drain man as they deliver what they promise.
19 Jul 2021
dennism191
Very good job, the guy was on time and did a totally amazing job and he keep me updated at all times.
Great job, the only criticism is that you guys are too expensive!
I will be buying my own equipment for next time as the main cleaning machine is brand new under $500 dollars .
Cheers,
Dennis McAvoy.
The New Drain Man
13 Apr 2021
david-r359
Very friendly and helpful receptionist when l made first contact (Gina, lf l remember correctly). John the plumber even arrived 30 mins earlier than start of allocated time frame but did ring 30 mis prior to let me know he was on his way. John was friendly and very professional. Blocked drain cleared of tree roots and suitable long term options discussed. All sorted within one hour.
08 Dec 2020
ernb
They gave me excellent service in all aspects!
06 Dec 2020
kazcc
Excellent service by Justin. From my initial call to the time of service, I was kept informed of the process. Justin explained the process and well planned to finish the job within the allocated hour. He was friendly on the job and explained to me the cause and reason for the blockage including identifying the location of the trap. I was advised of the cost and payment upfront and would definitely recommend Justin and the Drain Man for any kind of emergency service. Well done to the Drain Man and Thank you to Justin for a job done efficiently too.
06 Dec 2020
staceyh79
Very easy process! My initial phone call was received by a very helpful and professional receptionist, explaining the fees and process thoroughly. Same day service with the tradesman arriving on time, great communication and fair costing. Would use again and highly recommend.
11 Oct 2020
anastasiac431
I would definitely recommend The Drain Man. Jayne was super nice when I called to make the booking. As promised, Andrew called 30 minutes before he arrived and was extremely professional and polite. He explained what the problem was and how to avoid it happening in the future. Our pipe was cleared in under an hour. I was very happy with the service and the price.
02 Oct 2020
garyl802
Very professional service. Would recommend the Drain Man to anybody that wants prompt and friendly service at a realistic price.
22 Sep 2020
ruthd112
We needed fast response due to blocked toilet drain spewing out... well you know what. We obtained 3 quotes and they were very different. Drain man’s deposit was $100 cheaper! So we were very happy with price. Extremely reasonable as we live in regional Victoria. Cheers to Justin! He worked efficiently and swiftly to diagnose the problem, fix and ensure we were happy. All this within the first hour! I was really happy he used camera, then the drain clearing machine and high pressure water jet just as we had been informed would happen. Justin was polite ringing half an hour before arriving and cleaned out all pipes we were concerned about. We received the video as promised. We are very appreciative and thankful for such a quality specialist who listened to our concerns and acted on them. Thank you to Justin - the Drain Man!
10 Sep 2020
d4557b8b
Making the appointment , to letting me know when justin was arriving to the actual job, all excellent . Would recommend the drain man to anybody
29 Jul 2020
isabel-m66
Don’t waste your money on this business. Terrible service and sheer profiteering . I paid $495 for a supposed professional to diagnose a blocked drain only to have the same problem re-emerge less than 5 days later. After ringing to complain I was told a second visit would be charged again despite the problem not being properly rectified on the first visit. This company is money grabbing - look elsewhere - once bitten twice shy . Definitely do not recommend .
16 Jul 2020
narellep195
Fantastic - would recommend to anyone
15 Jun 2020
chrish768
Top notch service from the team at the Drain Man!
09 Jun 2020
pault729
Using plumbers who don't use cameras is a waste of time and money. Drain Man has all the equipment and leaves the customer with proof the job is done properly. They also provided full information in a courteous manner.
03 Mar 2020
davidw389
They have the equipment to inspect and clear blockages. Also provided expert opinion on next steps to remedy permanently.
15 Jan 2020
alisonb44
The Drain Man made several visits to us on behalf of Yarra Valley Water and I was really impressed with the communication, the friendliness, flexibility, punctuality and completed work.
12 Nov 2019
karenh772
Todd was excellent, would recommend The Drain Man to everyone that has the need for service. Polite, explained everything in detail. Very happy customer.
24 Oct 2019
suzi-s98
Same day service!
Very polite young men
Job well done
What more could I want??
17 Sep 2019
robertp474
Arrived on time (Rang 1/2hr prior) ,well dressed in work clothes, inspected and found the problem within the sewer line.Explained what needed to be done. Progressed successfully with clearing a very huge blockage caused by various tree roots in main Water Authority pipes. Top professional plumber.
Strongly recommend "THE DRAIN MAN" Fantastic service.
02 Jul 2019
laurieo215
Fantastic job done, found the problem, fixed it and all with little disruption to our daily life.
The Drain Man team were professional from the start to the finish.
They explained the process all the way along and in terms we could understand, did not try to baffle us with techno terms. Our plumber had all of the tools they explained to us on the phone and showed us where the drain was blocked with the tree roots on his camera.
Had tried a plumber first but they couldn't do the job and didn't even use a camera we wasted money and time now to mention we could have gotten sick from the spills and the smells. One thing we have learnt is we should have rung The Drain Man first.
We now understand why they are specialists in drains.
21 Jun 2019
petep3 from Wheelers Hill
Job no. 81337.
$495 for 19 mins or work and a wrong diagnosis. Agreed to the flat fee of $495 as I was advised it was an all inclusive deal that included detailed camera inspection, use of high pressure cleaner and use of drain clearing machine. Customer service was OK but the pricing model is completely flawed. Put aside the fact that I had to watch the plumber fluff around his vehicle, charge his equipment on site, put on gloves and a rain jacket as he stood and waited for the battery to charge, the actual work composed of 7 mins of a camera in a SW pipe and a bit of walking with a detector wand. In the end said he found a small 2 cm crack in a pipe under a deck and quoted ball park figure of $3-$3.5 k to put a sleeve. Turns out the problem was an elbow joint had completely disconnected just 8 inches from the crack he found (which BTW was a previously repaired crack that was still sound). Don’t know how his wiz bang equipment missed that, then again he was looking at his watch frequently. I ended up removing 3 deck panels, found the exposed pipe (not even buried and visible if he bothered to look) replaced for $63 and 4 hours of my time and running around to Bunnings. From the time he got out of his car to back inside was 29 minutes. Still tried to charge and extra $176 for next 30 mins slot as he was doing “paperwork” but said he would let it go. Very disappointing that I had to pay so much money and got a completely wrong Diagnosis. On following up with them and advising that the pipes were still blocked and I had only repaired the symptom not the cause, I was listened too and advised they would deal with it ASAP. However have since advised they don’t come out again as original inspection was OK. Still had to pay for all three services (plumber refused to leave otherwise) despite none of the services being carried out. Money well spent:(
Peter
*UPDATE*
After putting in a complaint to the Drain Man for my problems not being solved as per their "Zero Failure Policy" I was refunded the money in full. I did have to take time off work to fix the problems myself but at least the matter is now resolved. Thankfully.
26 May 2019
andrewf737
Shane the drain man came out and was a brilliant help. Explained everything and sorted the issue out, would recommend him to anyone.
24 May 2019
cb955096
Steve and Victoria were very courteous and got onto the job straight away and found the problem and professionally explained how they would fix our sewerage pipes by relining. Thank you for getting onto the problem asap. Highly recommended.
22 May 2019
malw949
Professional efficient on time tradesman
Shane was excellent and explained all issues in layman’s terms
Could not be happier
Being able to view drain before and after is very comforting
Highly recommend this service
Shane a great credit and ambassador for your company
14 May 2019
kharlj from Darlinghurst
Arrived on time .
Good service
Will use again
Thanks
08 May 2019
kerrym704
Dean M the plumber was outstanding. Old fashioned values were demonstrated such as courtesy, honesty and hard working. Thanks a million.
13 Apr 2019
davidl489
Jaimes and Trent were amazing. They came when they said they would, kept us fully informed on the process and the stage they were at. Very friendly, helpful and informative . They did a great job.
David& Helen, Surrey Hills
09 Apr 2019
barryp953 from Balwyn
Jaimes & Taya were not only extremely competent, but also most amenable and obliging. You could not have any better ambassadors for your company!
09 Apr 2019
terryd745
Jaimes & Taya performed an efficient service in a very friendly manner
19 Mar 2019
kerryh284
Shane provided an excellent service - kept me informed all during the process and fixed the problem, plus arranged for a longer-term solution.
09 Mar 2019
xeniab
Friendly and very good communication from Jaimes and Taya. Jaimes explained what he was doing and had great communication skills. Very professional people.
27 Feb 2019
bmgg
On site tradesman were careful to explain exactly what needed to be done and when and how long it would take. James and Mal
did a great job. Thank you Drain Man, they are a credit to your organisation.
24 Feb 2019
maciejw
James and Taya were very helpfull, friendly and professional. James explained exactly what they were going to do and updated me as things were done. I was very happy with the result and would happily use them again. I highly recommend them.
22 Feb 2019
jol759
Jaimes & Taya carried out the work very efficiently with very little disruption to our water supply. They acted in a professional and friendly manner at all times and were nice to our dogs.
I was most impressed that all the work relining the pipe was done without any lifting of the concrete.
05 Feb 2019
fangc
James and Taya were very friendly and professional when completing the jobs with perfect efficiently. Other than this, James was very patient with providing me a very good education about the sewerage/drain to make me very rest assured. The work site was returned to a very nice place prior to their leaving including the area beyond the sewer point which was the additional assistance offered by James. Very pleasant experience. Thank you James and Taya! Fang
30 Nov 2018
maggiep898
Very happy with the Drain man Shane The work was carried out with efficiency professionalism I was kept well informed of the work progress and advise given was very informative The job was completed and my property was left as they found it . Once again thanks Drain man Shane
29 Nov 2018
jimmym999
Really happy with the service provided by the Drain Man. Shane was courteous and professional and did an excellent job of clearing our blocked stormwater pipes. Highly recommend.
23 Nov 2018
lesleyc272
Very efficient. The guy was right on time, very pleasant, professional and explained everything as he went. Got the job done without fuss . Would definitely get them back again.
22 Nov 2018
debh125
Very professional! Great guy who knew his job! Would recommend this to anyone!!!! Thanks drainman!
19 Nov 2018
luked694
I called The Drain Man for a second opinion after another company’s plumber came over, billed us and couldn’t even fix the drainage problem out our house. I literally threw money down the drain!
The Drain Man arrived on time only a few hours after I called. They came with the right equipment and solved our drainage issue within the hour. They even billed us less than the other company who couldn’t even solve the problem!
I’m so glad I called The Drain Man. I’ll be recommending this company to all my friends and family.
16 Nov 2018
hc709
Very cooperative in fixing a time to get to the job as fast as possible. Arrived on time, polite and efficient.
07 Nov 2018
charliec460
Good service and getting the job done with no problems
29 Oct 2018
gloriam554
John was competent in his work
and very helpful and polite.
15 Oct 2018
johnd207 from Heathcote
They arrived right on time and did an excellent job clearing the drain. Both Emilio and Peter were polite and pleasant and kept us informed of what they were doing. Will recommend your company.
27 Sep 2018
allans341
Service & work was excellent, technicians were experienced, knew their business and worked to rectify the blockages. They (all 3) were polite. friendly and most willing to explain their process's. The time frame to attend and complete were terrific. There was minimal disruption to our day. Thank folks, appreciate you service. Whilst 'expensive' sewer now works...
30 Aug 2018
shaneo383
Shane the plumber was terrific. Identified the problem
, notified YVW and gave us great advice. Arrived early and was finished in under 30 mins.
25 Aug 2018
karlyt950
This business is an absolute lifesaver they are so efficient & do an amazing job, i had someone out at our house within the hour of calling the business they explained every detail & process on what was happening & were very helpful, polite & professional.
I would highly recommend this company
Thanks
14 Aug 2018
jom553
We were very pleased with the drain man. Their efficiency, politeness,and tidiness. We would certainly recommend this company.
02 Aug 2018
TheHelper1964 from Miranda
Did a fantastic job, extremely professional, easy to talk to and explained every step of the process, they might not be the cheapest but you get what you pay for and I for one know who I will be recommending to my friends..The Drain Man.
31 Jul 2018
johnk863
We used The Drain Man on Sunday for sewerage leaking from courtyard pipes of 2 units in the 3 unit block we are part of. After no luck with a previous plumber from a popular chain the day before, we just needed someone to unblock the drains and we are so relieved we found one.
Shane from The Drain Man came out within 1-2 hours and was absolutely wonderful to deal with, clearing the common pipe blockages due to tree root invasions that had occurred in 3 different sections of pipe.
Shane was very friendly, polite and professional and talked us through every part of the job and answered all our questions thoroughly. We were able to watch the whole job on CCTV as he analysed the issues and then resolved it. Thanks very much Shane for your exceptional service! Would definitely recommend them as the drain experts, they approached the job in a much more professional way than the previous plumber and actually resolved our issues!
29 Jul 2018
myourn from Mount Eliza
We called The Drain Man on a Sunday due to raw sewerage flooding our patio. John arrived within a few hours and arranged with South East Water to clear their pipes and then he returned and did another camera inspection. I was expecting a huge bill to reline the pipes but John said our pipes were fine and no further action was required. I was impressed by his integrity and cannot speak highly enough of The Drain Man.
26 Jul 2018
michaelm898 from Camberwell
We have used The Drain Man in 2012, with a long reline of the sewerage on the east of the house. This month we had trouble with the line on the west side and had to have it relined, including right back under the slab to a toilet. The line had never needed attention since laid in 1929!
Shane from The Drain Man cleared the drainage within 4 hours of arrival, and then Ben and Herman did the permanent repair over a week. As previously, all the plumbers were most courteous and efficient, explaining the procedure each day and what progress they were making. It all went very smoothly.
Prices were a lot more than six years ago, not sure why, but excellent job done and guaranteed for 50 years!
18 Jul 2018
robw619
David & Jaimes were excellent - prompt arrival, clearly explained what needed to be done & were very efficient in completing the work. Many thanks!
17 Jul 2018
geoffreyg790
Yes, Dave and James were very professional,well mannered and completed the job without any hiccups.I would highly recommend them.
05 Jul 2018
ca93c3b1
Easy to arrange and the plumber showed up very promptly, not only was he able to clear our local drainage problem in a very timely manner but on discovering a blockage beyond the property line was able to arrange for South East water to come and fix that problem the same day.
I would recommend this service to anyone with a drainage issue.
27 Jun 2018
terrys247
Easy booking process via office, offered options for times, Plumber communicated arrival time in advance of agreed booking range. Arrived on time, explained issues and showed blockage, cleared and offered long term solution. Tidy, efficient and even took off his boots upon entry to house (was not requested or required). Pipe lining solution not agreed to on the spot as needed to consider options before committing to large expense. Drain not in dire need of replacing on the day as only tree root blockage.
10 May 2018
rohan-w
All the guys from TDM were fantastic and took the time to explain what they were doing to a person not at all familiar with complex plumbing. All working brilliantly.
30 Apr 2018
denet
Shane turned up on time he was very thorough and very efficient, he explained everything well and did a great job.
13 Apr 2018
billd561
Absolutely amazing customer service and professionalism. Considering the extensive repairs needed on our property, all the staff and tradesmen were amazing, up front, and great to deal with. Had the pleasure of dealing with Ben, James and Gabriel and cannot speak more highly of them.
27 Mar 2018
nolap1 from Bentleigh
We found Todd to be very efficient and obviously knew what he as doing & explained what was happening. Also he arrived prior to the time given. We would not hesitate in recommending him & would definitely use him again if necessary.
22 Mar 2018
murielp55
These boys are the best!
From first contact to job finish I was given top shelf treatment. Mine turned out to be a big job, as my old terra cotta sewer pipes under the house had many cracks. Herman, Ben and Jaimes kept me informed every step of the way on the clearing and relining and afforded me the utmost courtesy. I highly recommend The Drain Man and the Crewther group to anyone who wants a first class job done.
Grateful customer, Box Hill South.
01 Mar 2018
steved948
I had ongoing sewage blockages going back over a few years. I always got out the local plumber who put a camera down the pipes, showed me the blockage and then pressure cleaned the roots out. Some six months later they were back again, and my Plumber would say “You need to replace the pipes?” well after his last visit in Early February 2018 and $500 later he told me the same story. The issue was my main toilet was still blocked. I started to view the prospect of digging pipes, cutting concrete on my Verandas & lifting tiles and concrete in a recently new bathroom. The cost I could see was going to be very high. It was at that point the ring tune from the radio add “Call The Drain Man” popped into my head. Looking on Utube on the process I was impressed.
I made the call and the following day I had The Drain Man specialists Emilio, Rhys and Peter at my house and were so helpful. It is a stressful situation when your sewer overflows AGAIN due to the tree roots you think have been captured.
The guys cleared my line within the 1st hour and provided me with a quotation for a permanent solution with a 50 year Guarantee.
I reviewed the pricing and weighed up the digging and replacing the pipes or realigning the old ones at all the damaged sections which was 19m in total.
I agreed to the quote and the following day specialists Emilio, Rhy’s and Peter spent 3 days patiently relining old sewer pipes and reassuring me it was all OK. They were the nicest guys to have around in a plumbing crisis, could ask any question and they would answer.The process is very good to observe. I highly recommend them! Thanks again The Drain Man & specialists Emilio, Rhy’s and Peter.
13 Feb 2018
mattb260
We found Jaimes and Ben to be very efficient and polite and kept us well Informed of the work they were doing.
Very professional and excellent work attitude.
06 Feb 2018
edwinaw325
I had an emergency drain blockage yesterday afternoon which was addressed and resolved promptly by the professional team at The Drain Man. Within half an hour of the first call, Rhys was on the phone to confirm that he would be at my place within half an hour and, he was! With his amazing array of technical gadgets he had the problem identified and soon sorted. With a quote in hand to reline the drain I was able to shower and use all amenities by 5pm. Thank you Drain Man, you turned a nightmare into something more like a dream and I am happy to recommend your services.
05 Feb 2018
joycep239
My husband and I were delighted with the service today from Justin and Brodie. They arrived promptly on time as scheduled (on behalf of Gippsland Water) and were most professional and extremely helpful. Would have no hesitation in recommending The Drain Man regarding their workmanship.
01 Feb 2018
rogerw89
Marie,
Noted and thanks.
Gabriel and Sam were on time, polite, efficient and communicative.
Excellent representatives for the company.
Thanks
29 Jan 2018
ingrida182
Turn up on time. Show and explain how it works.Excellent result.
Rhys, Emilio and Peter were our Drain Man which were very professional to do their job and Shelby too is very efficient . I would highly recommend The Drain Man.
11 Jan 2018
chrism177
Excellent result, albeit expensive. Shane was our Drain Man and was very professional and thorough, explaining what he found as he went. An old property with old plumbing so it took some finding where the pipes went. Shane asked me along the way if I wanted him to continue, which I appreciated. Follow up was also appreciated. Would be very comfortable dealing with Shane and the Drain Man in the future.
10 Jan 2018
scotta244
Turned up on time, Thorough job. Excellent and very patient advice. Indeed Shane went above and beyond with broader advice and identifying a wider plumbing issue that I had. Also was happy to take a later call and provide some more clarity when I had a a subsequent question. First class.
28 Dec 2017
triciak896 from Doncaster East
I would highly recommend The Drain Man. Everyone you deal with is very friendly and efficient from the girl who answers the phone to all the plumbers. I phoned first thing on a Friday morning and Jonathan and his team were there by that afternoon. They located the blockage, fixed it promptly and came back after the weekend and installed a lining so it would not happen again. Jonathan (and his team) were very friendly, efficient and professional and I would definitely use this company again without hesitation.
21 Dec 2017
shelley-h747
I would highly recommend, Ben and Jaimes. Professional and pleasant, always cheerful. Will recommend to everyone. I'm
10 Dec 2017
jennyy517
we have an emergency blockage today, so call the drain man. the office girl is very friendly and give us a booking even though they are very busy today. plumber Shane is very professional and helpful. called me 30 mins before he come, and after he checked the drain, he explained in very detail of what happened here, and give us options of what to do next. will definitely recommend them. BWT, Shane is a very charming big boy .:)
10 Dec 2017
carolh721
The Drain Man staff were punctual, polite and thoughtful. Very Pleased. I had no qualms leaving my house for the day.
01 Dec 2017
russellb17
This company delivered all that they promised.
Their pricing was clear with no hidden extras and compared with other quotes was value for money.
Jo who organised the booking was efficient with a delightful manner.
Rhys arrived as stated 5 minutes before the scheduled time.
Having had numerous trades people in to rectify the leak from the garage into the laundry with no success, Rhys located the problem showing me exactly what the issue was via the camera system.
His work was quick, thorough and highly professional.
Following a torrential down pour, it was a relief to walk into the laundry and garage area to find it completely dry for the first time in years.
The job will be completed next week with a quote that was issued on the same day.
Cannot recommend The Drain Man highly enough.
Many thanks Rhys.
Today Mario and Andrew completed the work with lining the drain.
They arrived as scheduled despite damaging storms the night before and a hectic work load.
Again, they were professional, efficient and were informative as to the progress of the work being undertaken.
Many thanks Mario and Andrew, this issue has been resolved by all concerned at The Drain Man where others failed to locate the problem.
I would recommend The Drain Man without a moments hesitation.
27 Oct 2017
82a9ab55
We had what turned out to be a difficult job at Benson St Surrey Hills and Shaun and Ben worked hard and with good humour to complete it. We were impressed. Thank you
23 Oct 2017
donc229
The Drain Man was sent by Yarra Valley Water to deal with an ongoing blocked sewer. Jaimes's service was quick, efficient, and clean. He was friendly and courteous, he kept us informed and fulfilled all our expectations. Wouldn't hesitate to recommend the services of this company.
26 Sep 2017
dianep166
After having problems with our toilets blocking up, bathroom basins, kitchen and laundry outlets draining slowly, we called The Drain Man. Booking the service call was handled very professionally, and Emilio phoned us 40 minutes prior to his arrival to let us know he was on his way. After inspecting our drains, he explained that we didn't have any blockages, that the problem was a choked sewer in Sydney Water's manhole. He was very pleasant and through, and contacted Sydney Water to report the problem, and organised for them to make an emergency visit. We would not hesitate to call The Drain Man again if we have another problem.
25 Sep 2017
stephenl442
Very professional service. Shane was informative about the process and guided me through what the problem was. Highly recommend this service.
20 Sep 2017
chrisp660
Jaimes & Rich, 2 Friendly tradesmen that are punctual, explain what they are about to do, then do a neat job. Service with a smile. Great guys! Highly recommend!
18 Sep 2017
sd738
Jo called me back after my online enquiry and quoted me a price a bit more than my last quote for CCTV and fix of blockage/hour. I've got additional reasons why I needed someone who'd give me reason for a lot of confidence. She spoke easily around the couple of issues I raised, and so I decided to give them a go. Brad called back and explained the $150 credit card deposit system and without being asked he confirmed the details I'd put forward online (particular to me), and his easy manner also helped. Rhys did our job and he did everything right. He seemed totally on top of the understanding that transparency at every step is very meaningful where you have to pay for a service, he had a great manner. I was very very happy and relieved at everything. Thanks very much. When my kid got home having been shopping at the op shop I was told the money I'd spent was perhaps a bit steep, but I explained that the peace of mind provided by the diagnostics, and even being given the footage, is something valuable in the longer term, showing us looking after the place and keeping ahead of things.
31 Aug 2017
cathyo307
Was very satisfied with service, and would not hesitate to recommend The Drain Man to others. We've had a recurring drain blockage problem due mainly to tree roots. Shane, the drain man who came out, was incredibly efficient, friendly and informative. He not only promptly rectified the problem, but was very approachable. Ready to answer all questions and ensured I understood the situation. Even gave a permanent solution to the problem, incase it should happen again. Probably would have saved a lot of time and money, if we'd used the drain man services at the onset of this problem, years ago.
30 Aug 2017
brucew128
Todd was punctual, courteous, informative. His news was not particularly good, but was expected, & delivered with a degree of empathy, which was very much appreciated. We would gladly commend Todd to any potential client. He is an excellent ambassador for his Company ( The Drain Man). Bruce Waters
30 Aug 2017
geoffs729
I had a blocked storm water drain that was flooding my front yard and each time it would rain slowly encroach towards my front door.
I decided to call The Drain Man after hearing numerous times the commercial on 3AW.
Shane arrived on time and got straight to work. He did not stop until he had located the issue and was more than happy for me to regularly speak to him and see how he was progressing and he would show me what was going on underground with his camera. He had all the right gear, excellent knowledge and did not mess around.
A very honest and hardworking guy that fixed my problem.
For reasons best known to my nine year old daughter, she loves the drain man commercial on the radio. For her it was bigger than Christmas Day that the Drain Man was coming to our house. She expected some sort of celebrity and although she was a little disappointing that Shane did not actually speak like the guy does on the commercial, he was good enough to make time and talk with her and show her what he was doing. This made her day.
Thanks Shane.
24 Aug 2017
774fd3e7
I would have no hesitation in recommending The Drain Man's services. Not only were they competent and thorough, but they did the job whilst respecting that they were in our home and everything that comes with that - proving what great service and professionalism.
21 Aug 2017
binj181
Sam did a great job for us and now the drain is completely cleared, Although the price is a bit high but it definitely worth it, good job Sam!
14 Jul 2017
carmenc740 from Reservoir
We had sewer problems and after several failed attempts to unblock the drain ourselves, we were advised to call The Drain Man which was the best decision we made. The process of the works and pricing were clearly explained beforehand. On the day Shane came out, he was courteous and professional and allowed me to watch the camera vision to see what the issue was. He unblocked our drain and has provided us with a repair plan if we decide we want to go ahead with it. We were very pleased and highly recommend The Drain Man. Thank you to Shane, Brad and all the staff at The Drain Man.
07 Jul 2017
brada263
I live in Lara and I have had issues with my toilet and shower for years, getting the same plumber out to fix it 3 times now. Well he said it was fixed. When it happened for a 4th time, I cracked it. I then heard that annoying add from The Drain Man on 3AW and called them straight away. Best decision ever!
The plumber came out fixed the issue and gave me a long term solution! I suggest if you have an issue with your plumbing CALL THE DRAIN MAN FIRST.
05 Jul 2017
ruthh850
I had The Drain Man out to my property in Rosebud yesterday and cannot reccommend them higher if I tried! -Upfront pricing!-They arrived on time! -And my completely blocked and overflowing Sewer I found out was being caused by Tree Roots. It got cleared and I was provided with a solution to reline the drain without digging! (I thought digging was the only option, how silly!) I'm getting the relining done next week and can't wait!
25 May 2017
melbournegirl85 from Chirnside Park
The Drain Man is "Da Man"! Service was super prompt and problem (blockage) quickly diagnosed and explained to me clearly. Was very impressed with the service and job done.
12 May 2017
joannep766
I called one day and John was there the next morning on time. The equipment used is spot on and saves so much time.
Very efficient service that I can highly recommend.
11 May 2017
johnp488 from Carrum Downs
John "The Drain Man" arrived on time got straight to work, identified the problem with the stormwater (blocked) then fixed it with little fuss or disruption.
5 Stars
30 Apr 2017
robyn-w619
We had a drain blockage for years that no-one could work out - Emilio from the Drainman found it straight away with their super equipment. He cleared the blockage that day and gave us a reasonable quote to have the drains relined with a wonderful warranty.
Kieran and Brad did the actual relining about a week later and it was all done withing the day and no digging up required.
We are extremely happy with the job they did and the professionalism of their staff.
Robyn Wilson Sydney
07 Apr 2017
ronaldg from Mount Clear
Mick arrived bang on time (a rarity these days with tradies). Went straight to work, discovered the problem with tree roots and found the sewer broken in a couple of spots. Received a quote on the spot to reline the sewer which will be done shortly. A little expensive but well worth it. Would not hesitate to recommend Mick and/or The Drain Man.
01 Apr 2017
edmundh103
Made the appointment, Rhys from the Drain Man arrived on time, and began the inspection. Found and explained in detail some issues he located and the options available. I found him to be courteous, professional, and a relief to me to know exactly what was wrong with my storm water system. Five stars to Rhys and The Drain Man.
05 Mar 2017
cindyt25
My plumber for many years recommended The Drain Man when he encountered repeated stubborn blockage problems, both indoor and outdoor. The staff were very helpful and professional, and did fantastic jobs. Rhys unblocked the pipes, Andrew and Derryn relined the them. It gave us a peace of mind and is the best present for us for 2017. The Drain Man: the plumber for plumbers!
17 Feb 2017
patrickh466
Mick, arrived on time and got straight to work and kept me up to date with progress. No fuss no muss - excellent work :-)
16 Feb 2017
colinw116
Mick, cured my tree roots problems within the hour, and went into detail what caused the problem, five stars to him and the team at the drain man..now l can have a shower without using a bucket...great job..Colin from hoppers crossing
02 Feb 2017
helenas374
Rhys provided excellent service unblocking our sewer pipe. From my initial call to the company he was here within 2 hours, he was very courteous & kept me informed throughout the process. He cleared the blockage with a minimum of fuss, the blockage has been an ongoing problem due to tree roots so we have had many plumbers out over there years & l can say Rhys by far is the best one l've dealt with. The Drain Man is not cheap but from my dealings l'd say well worth it.
30 Jan 2017
stephenh539 from Vermont South
We had 2 storm water pipes that needed to be cleared every 2 years. After being flooded for the 3rd time we decided to bite the bullet and get the pipes relined. One goes under the concrete driveway and the other is 2.5 metres under a raised garden bed with a retaining wall so access via traditional methods would be hard.
All our dealings with The Drain Man staff were of the highest order. We dealt with a number of people over the 10 day project and all were professional, courteous and more than happy to explain everything they were doing as the job progressed.
As the pipes are blocked while the resin cures they checked the weather radar each morning before commencing work and on the one occasion when they couldn't work they rang to say they wouldn't be here that day. When one of the pipes was being cured and a few showers hit they rang 3 times within 3 hours to check that we weren't having any water problems with the rain. Also left a mobile number so they could return quickly if we did have any problems.
Overall we would absolutely recommend The Drain Man, not cheap, but you get what you pay for an excellent profession, through and courteous job.
13 Jan 2017
royp692
Great service from Rhys. On time, clear explanation of issue and great work to identify the problem and advise on action needed
23 Dec 2016
keno891
Blocked Drain just before Christmas! Jon came and unblocked our drain. The service was excellent, Jon knew what he was doing and explained to us after. I also asked a question about another drain and he unblocked that drain also. If needed I would have The Drain Man again. All done in 1 hour. Great service.
21 Dec 2016
dib287
It was obvious to me that The Drain Man company had provided Rhys with a lot of training and knowledge. He was on time, courteous, knowledgeable and managed my need for ongoing works by Yarra Valley Water. I felt very comfortable that this plumber knew exactly what he was dealing with. Thanks to his efforts I won't have to call another plumber or drain man for this problem again. Well done Rhys!
21 Dec 2016
billp807
Rhys arrived on time, explained what was involved & got straight into it. Located blockage and marked spot.
29 Nov 2016
sandyb738 from Templestowe
I had a blocked sewer. The Drain Man arrived the same day I called at 2pm and was finished by 3pm with the blockage completely cleared. Rhys was a very pleasant young man who kept me fully informed of his progress throughout the process. The camera & the equipment they use are world class and enabled Rhys to quickly identify exactly what and where the blockage had occured. This is a first class business operation which I strongly recommend to anyone with a blocked drain or sewer. While there fee appears high in the first instance there efficiency and equipment solve the problem quickly making them cheaper overall in my view. Thanks Rhys.
02 Nov 2016
samp557
Reece from the drain man was detailed in his explanation of what he was doing and of further works that I required. He was courteous, knowledgeable and cleaned up after himself. What more could you expect from a professional tradesman?
14 Oct 2016
kevins726
Prompt, friendly and efficient service and excellent communication. They answered all my questions and explained every step of the process, showing me their progress along the way. Quite expensive but can't fault the service. Would definitely use again for any difficult drainage problems.
10 Oct 2016
stever156 from Caulfield North
Cannot recommend this mob.
Firstly, excessively overpriced based on radio advertising, which gives opposite impression.
Secondly, I've asked them to come back to fix a minor problem they caused when they silicone the toilet unit back to the wall....multiple emails later and they've still not returned....off to ombudsman.
My advice.... Use different plumber
09 Sep 2016
ericj368
i had a blocked drain that 3 other plumbers could not fix. the drain man came out and instantly resolved my issue and explained to me what was causing the blockage. i am very happy was money well spent. i hope i do not get a blockage again......... but if i do i know who i am ringing. thanking you eric johnstone
15 Aug 2016
geoffb343
excellent service, prompt and efficient, the problem was fully explained and there was never any pressure to agree to additional work.
very professional, i would not hesitate to use this company again
01 Aug 2016
dariancc from Rosanna
The Drain Man went over and above just looking at our blocked drain. Once it was determined the problem was in the Yarra Valley Water part of the pipes they also repeatedly helped chase a reluctant YVW to actually own and fix the problem. Brendan, you were a star mate. Thanks for all your help!!
28 Dec 2015
jesseg82
Had mick from the drain man come out late this afternoon! The guy was a legend.. And went beyond just a drain service! He's help was exceptional! Couldn't rate him any higher! Cheers
10 Nov 2015
reginalds276
The professionalism of the personnel is beyond question. Every step of the process was explained patiently, courteously and clearly. The price is high but the value is evident. The garden and paving was respected during the various phases of the procedure. The resultant 'before and after' video provides solid evidence of the work carried out. I can see for myself the whole storm water system has been cleared of grass and tree roots. This means that I can actually see the level of service provided. An added bonus was the inspection of the suspended waste water PVC pipes under the house. Thankyou 'The Drain Man'.
19 Oct 2015
Anonymous
I was quoted a call-out fee of minimum $396 for the first hour. $176 for every half-hour thereafter. I was able to solve my drainage problem for much less by looking elsewhere.
04 Sep 2015
graemek574
The shower was blocked and I had tried to clear it without success, rang The Drain Man. Kieran rang to say he was on his way. Kieran arrived, surveyed the situation, found the blockage, fixed the problem. I paid, Kieran left. I now have no blockage, cleaned drains, plan of drainage system, detailed video of drains, no mess, no problems, no worries. Job done. Excellent.
09 Aug 2015
angieb530 from Noble Park
I can not recommend this plumber, they r overpriced...could not do the job I requested even though I explained to the receptionist why I needed the plumbing done to put a HAIRDRESSING basin and run it through..did not come the date arranged..had to ring again a second time..arranged after 12appt..because I wasn't going to be there,,they arrived after 11..and started the job...with only my staff there that was no wiser...blamed me for not being there cause apparently they called me...I must have been driving...after complaining of the job (I believe )to the owner that it was a useless job to be cause I can't attach the HAIRDRESSING basin..He said I was rude...should have understood the plumbing lingo and that they didn't do..all types of plumbing e.g...not my need..which I would have asked the plumber before he started. OWNER said he would refund my money as he could deal with people that didn't want to pay for the job...almost 1year on...haven't had the money refunded and haven't had the job I wanted...I agree...they are money grabbers, not about doing a job...it's a money grabbing business...it's a love of money. Tomorrow, I will call them again...see about my refund so I can one day pay for the correct plumber to do the right job...time taken 1 1/2hrs.
15 Jul 2015
liesln
We used the Drain Man for a drainage issue in relation to our business. I would never use them again and would not recommend them to anyone. They are unprofessional and overpriced. They are more focussed on being paid than doing a good job. They diagnosed a problem and the price to quoted fix the problem was at least double what we paid once we shopped around and used a plumber.
13 Jan 2015
gregs33 from Glen Iris
We had a sewage pipe that blocked. It proved to be very inconvenient and difficult to access. Jerry diagnosed the problem with John Fox also attending to maintain oversight. Subsequently we chose to have The Drainman go ahead with the work and Adam and Dave arrived on time and undertook to insertion of the lining. John Fox arrived again to provide a level of management oversight and confirm the diagnosis was correct and being properly fixed. Through our dealing with the Drain man we also spoke a number of times to the women (Danny and Shantelle) on the phones who were really helpful, courteous and a pleasure to do business with. All the plumbers who attended were similarly well mannered, courteous and very easy and professional to deal with. Our experience with everyone involved was a pleasure and their expertise was obvious to see. The added bonus was the care they took and the pride they had in their workmanship to ensure a long lasting and quality job. Our thanks to all involved.
05 Oct 2014
brendam9 from Rosanna
Gav, was great and we were able to get the problem fixed within half a day, which in turn saved my bacon as to lose the next day or work in our shop would have been awful.
27 Aug 2014
stephens15
Luke & Gavin were a credit to their company. Prompt, courteous, did an excellent job, very clean & explained everything as they went. Would definitely recommend "The Drain Man".
30 Jul 2014
peterc92 from Caulfield South
Peter South Caulfield
Old house built in 1928 with blocked sewarage line with upstairs renovated in 1970's to include 2 bathrooms etc. First along came Luke who did a thorough job of mapping 40m of lines, clearing and determining where relining was required. Not an easy task as having tried all points of entry he had only one choice and that was to remove the downstairs bowl to complete as this was where the main blockage occured. Then Kieran and Chad appeared to do the relining in 3 points through 2 days, this was because upstairs joined at different points along the main line. This was completed as fast as they could will little inconvenience since one reline had to cure overnight and blocked main line for that period. All the guys mentioned were courteous, professional and completed their work within minimal time frames with the end result being the line cleared and relined where required. Frankly the guys were great and have given me a new appreciation of my unseen underground sewargae line and the entry points from various points in the house. To fix by replacing would have required a massive effort including digging up under the house which I am sure would have been a massive task and involved major inconvenience. To all thanks for a great job with as little inconvenience as possible.
30 Jun 2014
lizj12 from Caulfield North
I had been having problems with a sewer blockage for some time now- my plumber initially came in and plunged the drain hoping the problem would be solved but it continued to be a problem when using my sink, washing machine, toilet, shower, dishwasher etc
It worsened over the past fortnight- down to very short showers and laundromat-ting! As my plumber was interstate, I thought I would wait for him- he had suggested that we dig up my backyard on his return.
However, in his continued absence, as the drain was about to overflow, I called 'The Drain Man' yesterday (Sunday) hoping that the equipment that firm uses (drain clearing machine, in drain camera with recording/locating equipment, water pressure jetter etc) would identify exactly where the blockage was... and hopefully find an alternative to digging up the whole or part my courtyard paving!
And the wonderful Luke found the problem today (Monday). He arrived within the allotted time and with the camera/water jetter equipment found the blockage occurred on my neighbor's property under a new artificial grass installation where a new pipe had blocked off my drain. Luke investigated next door, liaised with my neighbor and her plumber- beyond my expectations. It took 1.5 hours.
I am SOOOO happy with Luke's work and investigation.... and thrilled that my backyard won't be dug up. I celebrated with a 5 minute shower! Thank you Luke!
30 Jun 2014
carolee from Upwey
Keiran and Jamie came right on time at 7.30 and got into the job straight away. They were very efficient and quickly located the blocked area. They were able to track the drain which went in a different route to what we had thought.
The technology is amazing. They were able to visually confirm other drains were in great condition despite us living in a densely treed area.
Yes a little expensive but in1 1/2 hours solved out problem
Money well spent.
13 Jun 2014
johnp81 from Toorak
We had 6 lines laid in a complex drainage project of 4 days duration. In drain management terms, given the age and deterioration of our drains, this was a major project.
Andrew and Matthew were fantastic, hard working, and professional and we are thrilled with the outcome.
26 May 2014
kayc6 from Frankston
I had an ongoing problem with a sewerage smell coming from under the house of a rental property. I had two different plumbers look at it. Each had their opinion as to what was wrong. Neither fixed it and I had to pay their charges. After hearing an ad on 3aw, I call The Drain Man.
Ben was on time, polite, helpful, kept me informed with what he was doing. I was very sceptical about his ability to fix the problem, given my previous experiences. Ben fixed the problem, and it has not reoccurred again - it has been 6 months since he attended. I would happily use them again. Thank you, Ben.
24 May 2014
Merrilyn from Ringwood
The walls in my house are cracking in certain areas. Had my builder inspect under house and he found that it was very wet in areas. He suggested getting my drains checked. I used google to find The Drain Man. Making the appointment was easy, staff member was very professional and polite. Luke and Jamie came out they arrived an hour early which was fine, they checked all the drains and sewer, communicated with me on costs what they had found, they showed me the camera/tv screen so I could see myself. A quote was given there and then for work to be done to repair a storm pipe. Luke and Jamie were very professional, friendly and really new what they were talking about. Thanks.
08 May 2014
dougv
On Monday 14th April I used the services of The Drain Man for the first time & I want to sincerely express my complete satisfaction with The Drain Man & in particular with your staff member Andrew who acted in a very professional manner from his arrival until departure. His approach, appearance, friendliness & explanation of the procedure & the costs involved made me feel very comfortable & without any doubt that he knew his job very well. You are to be commended for having such a great staff member in your employ. Kieran came on Tuesday 15th to complete the job & once again I was very satisfied. I engaged the services of The Drain Man because of hearing your advertising on 3AW on Saturday mornings & it is my intention to call them this coming Saturday 26th & give The Drain Man a big plug ! Thank you to The Drain Man & thank you Andrew.
08 May 2014
barrys17
Our first contact was from Ben, who was at our place from about 8.30am until after 5pm. He worked non-stop assessing the problem, clearing all drains and quote for the further work needed. We were very impressed with his attitude and determination to ensure a top job. Following that, we were serviced by several men over a few days, as they inserted the lining necessary to completely seal and isolate the system from future problems. Again we found a total commitment to excellence with very polite and obliging attitudes. They left the place spotless, after what was necessarily a huge job. We have recommended The Drain Man to a nearby neighbour who need similar work done.
24 Mar 2014
Anonymous from Craigieburn
Blocked Drains, rang Brendan on a saturday morning, and have Shaun, one of this training plumbers out on site that afternoon, fix the problem with in 1hr.
18 Feb 2014
mariel8 from Richmond
Had a blockage in a storm water drain pipe. Was extremely impressed with the professional way Ben went about his task.
He kept us informed with what he was doing, showing us the camera view and describing the processes he was using to clear the substantial blockage- which included several rocks larger than a golf ball! Extremely efficient and polite service. Would not hesitate to recommend.
10 Feb 2014
malcolmw from Lower Plenty
The drains are now fine, and we were able to have the re lining done at half the cost of digging up the drain
17 Jan 2014
williamp6 from Frankston
Ben from the Drainman arrived at 6am Friday morning to clear a kitchen disconnector trap on a rear wall of my house. Nothing was a bother. I couldn't have hoped for a more friendly guy who ensured this "elderly" knew what was being done and why.
A metre down,using CCTV, he identified tree roots,grease and fats were the cause of the blockage. Ben also checked the sewer drain and storm water drainage. No probs there.
Within two hours problems resolved he headed off.
Thanks Ben you and The Drainman deserve a pat on the back for being so friendly and getting the job done in a coupe of hours without any dramas.
03 Jan 2014
donital from Beaconsfield Upper
Had blocked stormwater and also had blocked sewer issues in the past. Ben carried out a CCTV inspection on all drains and found tree roots in the sewer pipe and a broken section in the storm water drain in the backyard. He explained all that he was doing and gave me options on how to have things fixed. I got a quote to have a section of the sewer relined which I will get the Drain Man to do in the near future. He cleared the blockage in the stormwater which no other plumber would have been able to find without a lot of digging, also checked and cleared the blocked downpipes. Ben was fantastic, he made sure that all drains were cleared and working before he left. A big plus was that the dog loved him as well. The best thing is that I will no longer dread hearing rain fall as I know my stormwater system will now cope.
11 Dec 2013
robe6 from Rye
I am a plumber and needed drain cleaning service for blockage at a car large dealership, Ben from The Drain Man gave great service and knowledge, we discovered the problem and fixed it,
23 Oct 2013
graemeh4 from Elwood
A blocked sewer pipe which had been attended to by 3 other plumbers was cleared within one hour by Rob and Todd.
They were both very efficient and cleaned up at completion of the work. An immediate quote for relining the pipe was accepted and booked in for the following week
17 Oct 2013
kayc5 from Highett
A plumber, Ben, came from the Drain Man and cleared my drains today. He did a wonderful job. I am very satisfied with the service of The Drain Man from first contact to job done.
Ben completed the work effectively and efficiently. He did not waste any time and he encouraged me to observe his work, whereby he explained and demonstrated everything. I was really pleased to be treated like that. He has a lovely manner. My dog liked him too.
Thank you for your professional and caring approach,
Regards,
Kay C
11 Oct 2013
anthonyp13 from Gowanbrae
I had not slept for 2 weeks while it was raining in Melbourne. My storm water was blocked. I am a busy professional and wanted it fixed. I called TDM and was surprised at the cost. They were not the cheapest but I wanted a quality job done. Sean [Shaun] was like a pipe surgeon, he did an a great job! On time, professional, knowledgable and efficient. My drain is cleared and I can sleep again in even the heaviest downpours! Peace of mind is priceless and I wholly recommend TDM. Yes the cost seems expensive, but what TDM achieved in 4 hours would have taken a regular plumber all day and alot of mess!! Refreshing to engage professional tradespeople. Well done!
09 Oct 2013
andrewp12 from Sunbury
Drainman was contacted to clear a problem sewer for us. When booking we were given a four hour window of when they would attend, but also informed we would get a phone call prior to arrival. Luke rang us about 30 minutes before arriving which was good. Job was eventually completed, and Luke continued to explain what he was doing and what the on going costs were. The job took a little longer than expected, but this was not caused by lack of work/effort by Luke. Overall we were very happy with the service, and Luke did a great job and explained everything in layman's terms.
27 Sep 2013
annettem18 from Coburg North
Sewer leaking and running under house. Ben came and found the problem to not be on our property and called the water company for them to come and deal with.. I didn't have to do anything Ben did it all for me... Thank you Ben and Drain man
19 Sep 2013
lindal26 from Mornington
Blocked stormwater drain causing backup and overflow from stormwater grate at rear of garage causing garage to flood after this weeks rainfall. As flooding was occuring along neighbours fenceline we were unsure whose pipes may have been causing the problem. Benjamin suggested most probable cause and the blockage was located using CTV and stormwater pipe cleaned and root cutter used. Quote given for permanent repair (reline of pipe.) Benjamin was couteous, professional and explained clearly what the problem was and how it could be fixed.
27 Aug 2013
johnb66 from Langwarrin
Cleared and inspected a blocked grey water line. Initial contact was poor but after emailing the office it ran like clockwork. The two plumbers, Luke and Herman, knew their stuff and made sure I understood what they were doing and why. Their communication was excellent, arrived when they said they would and even liked my dog!
14 Aug 2013
neverperfect from Ringwood East
I had an emergency sewage problem. These guys fixed the problem, but their communication from the office left a bit to be desired.
I have only praise for the operator who came out and cleared the tree branch problem. But, I rang them first thing in the morning, and the operator didn't arrive until after 5pm. Now, I get that jobs blow out and it's hard to predict when someone might be able to get to you. But what I do expect is that when the operator is obviously not going to make an approximate time, the office keeps in touch. By late afternoon I was frantic, wondering if I should call a different company in case no one was going to show up. (I've heard 'oh yes, someone will definitely be there!' before from other companies, and sometimes no one shows.) I didn't want to take another day off work, and really, raw sewage in the backyard is something of an emergency.
Still, I felt their price was reasonable, and their operator was polite, friendly and competent when he arrived.
14 Aug 2013
robinunderwood from Ringwood East
Ccleared blocked drain. Cleared roots from outlet. in storm water pit. CCTV inspection, Tested line for operational functionality.
Luke was impressive. He seemed very knowledgeable and explained what he was doing. He was very courteous. I was also impressed that John visited the job.
19 Jul 2013
garyk6
Shower drain blocked. The drain was cleared using specialised tools to locate the blockage and then cleared of debris. Keiran was professional and friendly and took the time to explain the problem may reoccur due to tree roots and drain pipe alignment.
17 Jul 2013
Anonymous from Dandenong North
Removal of tree root blocking sewerage outlet, by Kieran. At 3:35 I was upset because I hadn't heard from TDM for my 12 to 4 booking. Arrived at 4:20, but once there I quickly forgot my earlier forebodings. Kieran was very professional, efficient. patient - quite happy for me to watch what he was doing. Explained what he was doing, answered questions. I should mention City Edge Plumbing who suggested I contact TDM as did my wife who heard TDM's Ads on 3AW. I'm so glad I didn't contact just any old plumber. Maybe a five star rating when I've had the pipes repaired.
04 Jul 2013
dympnah from Malvern East
We had a plumber named Kieran who searched all the drains above and below ground to solve our problem. It took him over 4 hrs and he could not have been more professional or delightful
27 Jun 2013
peterw50 from Mount Waverley
We had a blockage in the drain from the bathroom. I phoned The Drainman and booked a call. "Ben" turned up on time and was very pleasant. He knew what he was doing. Very proficient.Result, drain unblocked and cleaned. And we saw it all on CCTV. Very pleased
31 Dec 2012
Anonymous from Richmond
Arrived on time, sewer drain cleared, quickly, professionally and with a minimum of fuss. Kept up to date with all work and would more than happy to use again.
14 Oct 2012
Anonymous from Moorabbin
Drain was blocked. Tradesman was very helpful and happy to explain what the problem was and show me the blockage etc on the camera. Friendly, efficient service.
13 Oct 2012
chrisj16 from Ferntree Gully
Clearing drains after 22 years was a professional job and very well done
We are completely happy
13 Oct 2012
whughmo from Sassafras
Location of leak in grey water waste pipe. The inspection was done very expeditiously and efficiently. We later received a DVD with vision of the whole process with voice-over commentary.
08 Oct 2012
darylt1 from Eltham
find and clear swer pipe blockage, aswell as locate the location of the blockage for future repair to the pipe
08 Oct 2012
roberte4 from Glen Iris
Clearing and relining severely blocked and, in places, cracked storm water drains. Previously, three different plumbers had either shied away from the hard work ("We'll get back to you" - and they never did) or tried and failed. The combination of The Drain Man's use of top technology and highly competent, professional and pleasant employees meant that the job was carried out thoroughly, in the process highlighting and fixing problems arising from previous work done to the drains over the years. This all took some time and hence cost was considerable. But this should be justified by there being - for the first time in years - no more flooding and overflowing. I am now just waiting until it rains hard!
05 Oct 2012
bryanr1 from Frankston South
Drainage cleaning and replacement under house. Cleaning caused other blockages downstream. Rag placed in pipe to stop further blockages was sucked into pipe and took 1+ hr to retrieve. Ultimately replaced cleaned out pipe
31 Aug 2012
haydenq from Gladstone Park
Very impressive, I've had a problem for many years with our main sewer line blocking up on a very regular basis, Numerous plumbers, some not being even able to clear the blockage, I called the drain man out of desperation, he located the pipes and found Inspection openings I never knew existed, High pressure cleaned the pipes and Video inspected the pipes of any damage.
Highly professional, Efficient, knowledgeable, on time and they keep you informed at what I call a comparative price for services offered.
I won't waste my time with anyone else should I have a recurrent problem.
10 Aug 2012
michaeljr38 from Boronia
Repair and resleeving of storm water and sewerage drains that had not been able to be repaired by other plumbers over many years owing to faulty workmanship and non perseverance to carry out a proffessional and satisfactory job. The Drain Man has the best employees who make sure the job is done properly and he should be proud of their attitude to their work.
08 Jun 2012
scottm2 from Croydon
Had quite a severe drain blockage a few weeks ago, and the drain man was quick to respond and did a very good job, and more importantly, very quickly
02 May 2012
adam5 from Melton South
these guys are guys, i will call them when i have some leakage or any water issues in my house. they have low prices and quality service.
thanks to the team.
01 May 2012
Waldi from Kilsyth
Identified the cause, then cleared a blocked sewerage drain of "foreign items" and offending tree roots. Friendly and accommodating, efficient and matter-of-fact. Provided clear instructions via pen and paper and video on how to prevent the problem again, but also offered to come back to manage for us. Would always call them instead of a conventional plumber for a blocked drain.
04 Apr 2012
Anonymous from Mill Park
storm water inspection and clean,remove roots and debris,make a video and give long term quote for permanent repair
27 Mar 2012
paulr13
The back yard was flooded and the smell was awful. I was finally fed up and called the Drain Man. John arrived and was terriffic, smart, knew his stuff, job done, cleaned up, and a quote to repair the drain issues later on (looking forward to my DVD of the broken drain).
21 Mar 2012
barryg1 from Viewbank
After having two local plumbers attempt to unblock a storm water pipe and continued water problems and flooding under the house and into the garage over the last 12 months during moderate to heavy rains I finally called the drain man. I found their approach to be upfront and honest regarding fees, work to undertake, turned up when they said and kept me informed as it progressed subject to what was found lurking in the pipes. They were able to inspect and cleared not one but several severely blocked pipes. The drain men workers Kieran (and apprentice Rory) did a fantastic job. I also extended the work to have the storm pipes that were cracked relined, Amelio and Jock under took this work and did a very thorough job. Whilst not the cheapest you get what you pay for. I now have peace of mind and no further flood damage. Should have used the drain man first.
01 Apr 2011
shelleyb3 from Carrum Downs
I work in a food processing factory and we had blocked drains outside. We rang these guys and within the hour they were on the premises, diagnosing the problem and fixing and clearing the drain within the next hour! Very impressed! Not cheap but you get what you pay for and we were very happy with their service
09 Feb 2011
elvac from Mitcham
The toilet was blocked, so I sent an email at night. A lady from the office rang at 8am the next morning and the plumber arrived at about midday. He was very efficient and worked very quickly. He explained that the pipe had be blocked by tree roots and cleared it out. I was very impressed with his pleasant manner and the way he went about his task. I will call them again if there is another problem.
19 Aug 2010
shanis from Hampton Park
these plumbers were exelent but could have done a bit better on the prices but am most impressed with the prompt and friendly service
22 Feb 2008
SallyG from Bayswater North
The plumber arrived on time with all the equipment he needed. He was very approachable and involved me in the process. He was efficient when it came to diagnosing and solving the problem, and cleaned up afterwards.