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Silkies Rose Farm

5/5 RATING BASED ON 45 REVIEWS
QUALITY
SERVICE
VALUE
100% of customers recommend Silkies Rose Farm

Customer Reviews for:
Silkies Rose Farm

08 Jan 2024
9dcc856a
ordered the wrong kind of rose. Asked to cancel order and then planned to reorder correct kind. Was asked to transfer funds into an account to cover the cost difference and declined (sounds like a scam - how do I know this is right account etc - initial payment made by credit card) then was charged 5% to cancel and told money could not be refunded without my bank account details. When I called to unravel this weird situation I received a serious lecture about how much time had been spent on a $42 rose. Then was quizzed about whether I knew the location of business, the weather report there and what the owner was going through (no, no and no, just trying to fix up my order!) I was asked not to contact again which I am very happy to comply with. Still not quite sure what I've done wrong apart from call "out of hours" (at 3:30pm on Monday) but there you have it. Obviously a difficult time and stressful situation for this business so best avoid this one!
19 Jun 2023
ek888
Notified them I wanted to change my order within minutes of placing order and they still posted the wrong rose. Was told they don't check the computer. Owner was not interested in helping me resolve. Wasted money and time. Don't buy from Silkies Rose Farm
11 Dec 2022
hanl
I wouldn’t recommend this company. I ordered three roses last winter but only get one I wanted. The three roses are: Earth Angel, Fruity Perfuma, and Brother Cadfael. So you can see I like deep cupped pink roses.In September I received an group email saying some roses will be substituted by the owner of business without individual notification. I immediately contacted the owner not to substitute my roses, just refund me if not available. Diana confirmed my order wouldn’t be affected. But guess what, the Brother Cadfael was replaced with Winchester Cathedral - a small shallow cupped white rose. I thought, oh well, I still have Earth Angel and Fruity Perfuma, but after the “Earth Angel” flowered, I realized this was not an Earth Angel even though it has a nice tag on it. It is a white rose which opens flat quickly with a touch of yellow in the center and no fragrance. So in the end, I spent about $100 only to get one rose in my list - the Fruity Perfuma. I do love the Fruity Perfuma, but it IS an EXPENSIVE one.
08 Dec 2022
daniellec315
I’ve been looking for some climbing roses locally without luck because it’s the wrong time of year but I was able to find the variety at Silkies. They arrived eight days after I placed the order (so prompt!) and in great condition with buds ready to flower. Highly recommend!
01 Nov 2021
heidib53
Just received a rose covered in fungus. I called the company. They said the rose came from another grower and offered no refund. They did say sorry.
12 Jul 2020
carolm491 from Pelican Waters
I was absolutely delighted with the Heaven Scent rose I purchased from Silkies Rose Farm just over 12 months ago. We decided to create a stunning rose garden in memory of my parents, both sadly passed now. We received another 9 roses from Silkies just a few weeks ago, within a week of being planted, they sprouted leaves. We are so excited that the vision in our mind is already taking shape. Later this year, the garden will be an absolute splash of color and perfume. The advice and helpful lady there, Diana has been amazing with practical advice and shipping the plants so quickly. I had explained to Diana how my mothers favorite rose is Mr Lincoln, a stunning red with incredible perfume. It was a rose my father had bought for my mother, and she cherished it. Diana even sent me a Mr Lincoln rose in my order absolutely free. I have no hesitation in highly recommending Silkies Rose Farm for helpful friendly advice and of course incredible roses.
06 Jul 2020
robertar855 from West Lakes Shore
For the first time, I ordered 2 roses from this business. One of the roses arrived in a good condition however, it was clear the second rose was of vastly inferior quality. The root system was extremely sparce and not consistent with a healthy plant. I immediately contacted the owner of the company Diana however after much communication it is very clear that the owner of the business has no intention of accepting she has sent an inferior plant or assisting in any way. I say this as I have a comparison...namely the second rose sent from the same business with a healthy root system and is currently planted and has some growth unlike the bare stems of the Candle. I had a local rose enthusiast (who grows and propagates) look at the rose prior to planting. She confirmed my concerns of the Candle especially in comparison to the second rose sent at the same time. I had absolutely NO indication from Diana that she has accepted any points I have made during this very unfortunate experience. There is no customer service. Nothing but deflection. The cost of these roses (in addition to postage) is not insignificant and one would at least expect some customer care and concern....not deflection and lack of responsibilty especially in these difficult financial times for both consumers and business owners.
10 Aug 2017
mandyb573
Wow.. Super helpful and so fast to send my order. Have ordered from others and have had to wait quite a while. I'm recommending Silkies to everyone who wants quality roses and expert advice. Will be ordering again next year.. shh don't tell my husband though!
10 Aug 2017
merrylg
You get more than great plants when you deal with Silkies Rose Farm. You become part of the family. Full of terrific information and Graeme and Diana are always will to provide valuable advice.
07 Aug 2017
evar140
I have revceived my Two Rosa Mutabilis plants this afternoon. They look happy, healthy and sturdy. I am looking forward to see the grow. I am happy with your promt response Thank you Eva Rasmussen
25 Jul 2017
elainem626
The roses supplied by Silkies Rose Farm are the best you can buy. If sent by mail, they arrive securely packaged and in beautiful condition. Once planted, they grow into healthy plants with beautiful blooms. And if you have any questions, Diana and Gra are only too happy to share their immense knowledge. Treat yourself to one of their pruning sessions; they take the stress out of this annual task and your roses will love you!
11 Jul 2017
alisonl371
The personal service is exemplary and the roses arrive well wrapped and ready to plant with plenty of buds. It appears that any rose can be sought if not stocked. And I enjoy dealing with Diana either by email or on the phone.
06 Jul 2017
susanr704
Today I ordered a rose to send to a friend whose mother just died. Diana was very helpful and took the time to let me know she would send a beautiful rose to my friend. Then she went to the extra trouble to make sure it went express so it would be received tomorrow. Service above and beyond. Will be purchasing from Silkies Rose Farm again. thanks very much Diana
12 May 2017
madalynp
Thnx Dianna for your time yesterday selecting the 20 roses for my Mt Evelyn garden. I really admired the information used to make the choices and appreciate the dedication you showed in matching the design features to maximise the effect. Your generosity and passion were lovely to experience. Your ute-packing job resulted in NO breakages. Now today I've got perfect weather for planting.... Wow I'm grateful! Cheers!
19 Apr 2017
donnam980
I've used this business on a few occasions now & each time have been highly impressed by their prompt service as well as the quality of the beautiful roses they provide. Customer service is excellent & replies are super fast. It is lovely to be able to send a beautiful gift to someone that will continue to flower for years to come as opposed to a bouquet of flowers that will die after just a few days. Would highly recommend this business. Thank you Diana for providing the perfect gift to friends after the loss of loved ones. Each recipient has been very touched by the gesture and the huge variety of roses you have means there is a perfect one for everyone.
31 Jan 2017
sallyb487
Hi Diana, Just a quick note to say THANK YOU for organising the Golden Celebration rose for my mum – she just loves it!
30 Jan 2017
tessb560
Thank you so much for the beautiful healthy rose you sent me late last week for my work colleague whose mother recently passed away. I am looking after it at home until I see her at work on Tuesday. She will be over the moon with it as she loves roses but has never had one in her garden. There is already one beautiful bloom on it. Thanks again for your prompt response to my order and for your beautiful, healthy rose.
17 Jan 2017
kimv27 from Cheltenham
Excellent service and communication throughout my order and delivery. Excellent product, beautifully wrapped and presented. I will be ordering again!
16 Jan 2017
traceyc540
Thank you for the roses which arrived on Tuesday. They are in wonderful condition & will be planted ASAP (mine on the weekend & my mother-in-laws tonight). I look forward to my next purchase.
16 Sep 2016
elained139
Diana and the team helped me to organise a wonderful birthday surprise for a friend in Queensland all the way from my home in the UK. Prompt, friendly and personal emails; good advice and excellent service. Can't fault them! My friend loved the rose!!!! Many thanks.
30 Aug 2016
jacquelinem34
The Silkies Rose Farm business website has excellent information on each of the rose products available, enabling an informed choice, and once ordered, the response from the owners, Graham and Diana, is both prompt and personalised. The rose plants supplied are just so big, sturdy and beautiful. They are professionally packaged to ensure they arrive in tip-top condition. I grew the best roses I have ever grown last year as a result of following the advice of Graham through his monthly 'Rose Rambler' communication which outlines rose care throughout the year. The last climbing rose I received during winter 2016 (Papa Meilland) was huge and is now in a few short weeks since planting covered in masses of deep red leaves and is already showing growth. As a result, I have ordered another rose today. The roses, the service and the attention to detail are second to none! Absolutely recommend this business ahead of all others. Brilliant!
23 Aug 2016
margheritab
Our purchasing experience was wonderful from start to finish. We were thrilled to actually be able to get Man of Steel but the quality of your plants is outstanding and far exceeded our expectations. Your friendly and helpful assistance is very much appreciated and we certainly will be contacting you again - soon! The only problem is to now decide which roses to purchase from your oh so tempting catalogue. We highly recommend both the plants and your friendly, helpful advice.
10 Aug 2016
lynnp223
I was so thrilled to receive such healthy mature bare root roses that I quickly found room in the garden for some more! Diana was very helpful with advice on rose varieties that would suit my Queensland garden, and I am following her organic regime and so far my roses are all healthy and happy (including 2 old roses that had been sulking). My last order included some Gra's Blue miniature roses, they arrived very promptly in perfect condition complete with little flower buds! Thank you for renewing my interest in roses.
27 Jul 2016
katiew791 from Capalaba
Diana was an absolute pleasure to deal with! Fantastic knowledge and advice. I will definitely be purchasing all my future roses from Rose Sales Online.
20 Jul 2016
silvai
Hi, Just wanted to let you know that I received my two bare- rooted roses and was so pleasantly surprised at the care taken to pack them carefully to reach me in perfect condition. Well developed, healthy and ready to flourish in my garden. Also information how to plant them and their ongoing care - thank you also for the little starter pack of eco-seaweed solution. Have bought roses and other plants previously from other suppliers, but you went the extra mile in customer service and seemed to really care that your plants would have the best chance to do well. You are now my preferred rose supplier - and what an excellent choice you have. Thank you. Kind regards, Silva
15 Jul 2016
kareng677
Roses arrived safe and sound, thank-you for the fast delivery, really looking forward to them flowering,thank-you,Karen
17 Jun 2016
wayneg487 from Riddells Creek
Just finished another trip to Silkies Rose Farm, as always Diana and Graham were great, they're extremely friendly, knowledgeable and down to earth practical people. Really impressed that Diana wouldn't sell us a rose that would not grow and flower well in our area, shows a level of integrity not often found in retailers. Can't speak highly enough of the actual roses either, the quality is first rate and they never look back, we have planted 10 roses from Silkies all doing really well. If you want first rate roses with friendly and practical advice go to Silkies.
12 May 2016
lynnc356
Although I had to cancel my order, Rose Sales Online has been extremely helpful. It was easy to order via the web and their communication was excellent. I will definitely order from them again.
21 Apr 2016
heathers23 from Viewbank
thoroughly enjoying watching my roses grow and bloom. D and G so helpful when choosing my roses when I met them at the MIGF show several years ago and just as helpful when we went to pick our order up.
21 Apr 2016
eva-b13
I have known Diana & Graham Sargeant for nearly 30 years and cannot praise them highly enough for their professionalism and friendly service.
21 Apr 2016
bugalugs90 from Glenaroua
The first purchase I made from Silkies Rose Farm was actually for 100 English box hedge plants. It took me 2 trips to get them home in my small hatchback and they graciously allowed me to return after their normal closing time for my second trip. Since then, I've bought a few roses for myself and a few for gifts. I love the newsletter and acquired one of my favourite roses due to it - the green rose. I emailed Diana immediately after reading about it and asked her to put one aside for me. I still have some space in my garden and look forward to filling it with more roses from Silkies Rose Farm.
18 Feb 2016
mal_aus from Thornbury
Have been a customer for many years (since Kilmore) and have many wonderful roses. Customer support is 2nd to none. Dianne's rose book is definitely worth ordering along with your rose selection. Always have an interesting newsletter to customers.
18 Feb 2016
alisona967
I have purchased a number of times, and have always been impressed with the quality of the roses, and the excellent way they are packed. With the last order, there was a small problem which was fixed promptly. Diana is always helpful, friendly, and very professional. I have no hesitation recommending Silkies to anyone.
18 Feb 2016
nickyh683
An exceptional family business - every rose I have purchased from Diana and Graham in Clonbinane has been strong and healthy. The nursery boasts fantastic variety and the advice provided on rose selection and care is excellent. The organic rose management plan in place at the nursey is particularily impressive. This really is one of the best places in Australia to purchase your roses.
18 Feb 2016
elainem626
I've ordered bare-rooted roses from Silkies for the last two winters and have nothing but praise for their quality. The plants establish quicker than those I have obtained elsewhere and produce beautiful blooms in their first spring flowering. By summer and autumn, they are really off and running, with blooms galore and healthy foliage. The organic products recommended by Diana and Gra keep black spot and other problems at bay. And if you want to give your entire garden a lift, try a light sprinkling of rock dust; the results are amazing!
12 Feb 2016
jane-g936
After two wonderful deliveries of roses for my new mountain garden, I opened my third and was disappointed. One rose was not up to previous standard, the other three were fine. To Diana's credit she offered to send me another without my asking. A spectacular blooming specimen soon arrived in the post. Well done Diana! This customer will certainly be back!
10 Feb 2016
carolynnm
Diana was very helpful and understanding as I wanted to order flowers to give to my family members after the passing of a loved one. She made everything easy and sent the flowers that day which was most appreciated.Flowers arrived in good condition and I can't wait to give them to my family.
09 Feb 2016
kathyl737
Silkie Rose Nursery Never disappoints. We have been buying our roses there for many years and recently moved to a new home. We were sad to say goodbye to some of our precious roses (some made the trip) but new where to go to purchase more. Our new home was in desperate need of rose planting so a trip to Silkies was required. We wanted to create a circular garden in our driveway with white roses around a water feature and Diana suggested Winchester Cathedral. We ordered 20 bare rooted and planted around August 2015. Diana suggested to feed weekly with eco seaweed and we would have flowers by November. As promised we had an abundance of roses and they've been flowering consistently for the passed 4 mths. We couldn't be happier with the quality of our roses and advice given. Thank you Diana for always goes above and beyond and sharing the love of roses with us fellow rose lovers.
05 Feb 2016
kathyc336
Hello Diana and Graham I just wanted to thank you for the great service I received recently. Not only did you give me good advice when selecting a clematis to go with my Pierre de Ronsard climbing rose, but you also went well beyond my expectations when delivering the pillar to my home. It was with great surprise to see Graham on the doorstep the very day I placed the phone order. The logistics to get the pillar in my car and then once home to get it into position would have posed some issues for me, if indeed I could get it in my car in the first place. Anyway, just wanted to express my gratitude to you both for going out of your way to deliver the pillar. I took some photos this morning to show you how it looks in its new home. Warm regards Kathy
20 Oct 2015
michelleg708 from Templestowe
I adore this nursery as their variety of Delbard roses is extensive. I have purchased many roses from Silkies and they all arrive extremely healthy, great for gifts. I especially like their website which makes ordering very easy together with all the helpful hints.
12 Oct 2013
kathb10 from Strathdale
I've been doing up my front garden and wanted some gorgeous standard roses for both the beds out there. I had heard of Silkies so I looked them up and dropped by. Their roses are stunning and SO healthy. I was also given some very sage rose-care advice by a lovely lady there. Very happy with my new plants - thank you.
12 Feb 2013
pli2996 from Clayton South
I ordered some roses (2 standards) as a gift for a friend from Silkies Rose Farm and the service was exceptional. The whole garden world was foreign to me and Diana from Silkies was so friendly and was there to answer all my questions. She gave some really good advice and was able to accommodate all the delivery requests that I had (delivery time, date, etc.). The roses were delivered without fail and they were beautiful! My friend was very happy and said the roses were just lovely!
09 Aug 2012
fredn8 from North Bendigo
We like roses so when we saw, as we drove by this wonderful display of roses we had to stop and take a closer look. The staff are experts and helped us plan our rose garden. After which we retired to a delightful cafe for coffee and eats on the premises. Perfect.
07 Oct 2010
Arglwyddes from Kilmore
I have been going to the Rose Cafe at the Silkie Gardens for years. The cafe overlooks their extensive rose garden, and has beautiful artwork of roses inside. The little cottage turned cafe is cute and the staff are all very welcoming. Their food is excellent and well priced, and they are child friendly supplying baby seat and a little box of toys in the corner for kids to play with. Dogs on leads are allowed outside and I always take my kids up the back of the rose garden to visit the silkie chickens before we go home. Highly recommend.
27 Aug 2007
Anonymous from Wallan East
Wonderful staff, their knowledge about roses is vast, their stock is super quality, the range of roses huge and it is my favourtie place to go. The cafe is excellent with friendly service, good food and you can bring your dog(s) for the outside area. My dog loves going there as she always gets a pat from staff and fresh drinking water.
Details:
Clonbinane, VIC, 3658
Tel: 0357871123
Status:
Verified

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