JETSTAR STOELN HANDBAG! Hi, flew with my Wife and 2 small kids from HBT to BNE direct. Flight was delayed and we landed well after 10pm. 2 small kids asleep and struggling to carry them and all our bags off. waited to be last off. There was NO offer to help from the crew who were all milling around the doorway. After getting home we discover we left my Wifes bag on the plane! We know she had it as she got money out of her purse to buy snacks on the flight. Fioan dashed back only to find no-one available....no amount of frantic calls to any Jetstar number could illicit any help, or interest for that matter. The plane was there but secuirty couldn't allow access. SO, my wife goes back 5am and staff won't help her either....finally a person turning up at the gate goes and has a look...won't let her on....after less than 2 minutes comes back with a cold "not there...sorry". DISCRACEFUL. Jetstar have my wifes bag, wallet, cash etc!! NOTE there is no way of contacting Jetstar head office - they are specifically designed to make it impossible to talk to a person about a complaint. You can email sna will get a reply "within 8 weeks". After about that time frame we got a useless ...nothing we can do reply. We went to the Federal Police and have a crime number but for whatever reason no one cared enough to look at camera footage etc. JETSTAR - PLEASE CONTACT ME !!!!!!!!!!!!!!! Or at least return the stolen bag in your possession. I authorise WOMO to give you my email address.

Approximate cost: $2000

A Miracle ! A company who actually seek to learn from and address complaints. Hats off to John Borgetti. You can actually call head office and get a response...unlike many whom hide any actual way to contact them.

April 2013. True Value Solar Installed a faulty unit, even though they knew they had a bad batch. Call Centre staff can give NO assistance and REFUSE to put you thru to a supervisor or manager. They have my $4000 and I have a faulty unit. 4 calls and emails seeking a phone call with some info (like will you fix the unit and when) were not responded to and 2 promised call backs never came. I have to resort to this site to try and get some assistance. Even tried calling the parent company M+W who said they'd get me a call back, but not so far! I lodged a complaint with their dispute resolution email address... and they emailed me they have a commitment to effect warranty claims with 14 business days but there are no units available. Also been told this is subject to availability of parts or contractors. I am a senior manager with a retailer and understand customer service....these guys seem to be specifically set up to handle many complaints and do so by stone-walling you. There is no head office number, no admin number, and the only person you can talk to is the call centre staff who only advise the "standard line". This is insane ! No idea if and when they will address my issue. TRUE VALUE SOLAR PLEASE CALL ME !!!

Approximate cost: $4000