67 reviews about Telstra BigPond

Anonymous
verified email - 19 Jun 2009

very hard to get through on the phone, have to try communicate with a machine or be on hold at least 40 mins before anyone picks up...slow internet too.

Anonymous
verified email - 18 Jun 2009

Value for money is definitely out of the door, service is extremely poor due to long waits on the phone for a simple service or help. Same enquiry needs to be dealt more than once to be resolved. Although been asured of something been done, but nothing had been done.

verified email - 11 May 2009

Have had many instances where the need to contact telstra bigpond support has come up and have been totally dissatisfied on every occasion. Not only do you have to fumble your way through the automated phone system, once you finally get through to an operator you have more than a 60% chance of getting hung up on. I used to work on a helpdesk where i took pride in my attempts to assits the customer on ever occasion. Never did i 'accidently' hang up on a caller when i didn't know the resolution to their problem. After so many experiences i am starting to think that telstra support has a policy set for staff to ignore the customer and try and get them off the phone as quickly as possible, and if the problem can not be solved, there seems to be no second level support so you get hung up on. At present i have an ongoing email issue which is about to be referred to the TIO.

verified email - 05 May 2009

Offered me a home line rental and 12GB internet plan for $60 per month. Sounded good at the time, however sales staff assured me this was 12GB of downloads. After using the service I found it was 12GB of uploads and downloads. After approaching Bigpond to cancel my contact I was told I didn't read the T&C properly and I couldn't exit. Should be able to trust call center staff.

Approximate cost: $60

verified email - 02 May 2009

Signed up with Bigpond ADSL. Was on an unlimited plan for $59.90 per month. Bandwidth was pathetically slow. Connection was constantly going down which caused so much frustration. Even when working the speed was almost comparable to dial up. Even though unlimited usage there was a cap your speed when you reached a certain level of usage so how is this unlimited? Changed as soon as I could to a better provider for the same price but the fastest speed available - AAPT. Will never sue Bigpond again - total ripoff's.

Approximate cost: $2,000.00

verified email - 07 Apr 2009

Had ADSL with them when I first connected to the Internet, like most noobs.
They charge for both down AND up data and their prices for going over quota are very exorbitant. If your are with Telstra, I recommend changing as soon as your contract allows. Other companies use the same telstra hardware for a cheaper price.

Approximate cost: $too much

verified email - 11 Mar 2009

Well all is great, but we dont really cap the net but at the end of each month it seems as thru we go REALLY slow. We called and they took ages to answer. Just a lil disappointing that all. We got blamed that we choose an offpeak package therefore making it immpossible to get speedy broadband. we wernt told of this.

verified email - 09 Jan 2009

BigPond charge WAY TOO MUCH! Their "Unlimited" downloads have a LIMITED fast download speed. They then penalize you for using your ALLOWED USAGE!!! unfortunately I have to stay with them>

verified email - 20 Nov 2008

Telstra tend to charge more for their services and provide less. For example plans with not very much download allowance and counting uploads in their plans (something that very few other companies do, if any). The customer service can be ok but is more often then not unsatisfactory.

verified email - 19 Nov 2008

love them i think they are the best broadband service ever i wouldnt use anyone else i been with them for years and i never change just need to be patient with them and your get great service

Approximate cost: $varies

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