67 reviews about Telstra BigPond

verified email - 24 Oct 2010

Connected with them due to last carrier problems. Things have been great and my internet never drops out with Bigpond

Approximate cost: $99

verified email - 16 Aug 2010

All good except we've been with them for 6 weeks on the T2 which is meant to be wireless. Only problem is they sent us two modems with a faulty wireless device. It works via ethernet, but not wireless.

It was a drama getting the 2nd modem sent after being told for weeks that the modem is on its way, when none was actually sent. We had to enlist the TIO to help get the ball rolling on another modem, which also turned ou to be faulty. The ball has slowed and Im waiting again.

Im now waiting for the third modem and hopefully that one works as it should.

Otherwise the speed is GREAT and the price isnt too bad. I had been paying $50pm for 2-4 of dial up speeds for 15 mths. Im just glad this doesnt drop out every hour like Ocean and Skymesh do.

Bigpond also TRIED to get us to call AND PAY for phone support via a 3rd party to fix their faulty modem, I didn't appreciate that.

Approximate cost: $99

darrenn 18 Aug 2010

UPDATE:
I found out yesterday that the 3rd modem wasn’t sent, we were lied to again!
Despite a tech support person gaining remote access to my laptop, speaking to her supervisor and agreeing that this modem is also faulty and telling me on 8/9/10 that they would send a 3rd modem so we can start using it as it should be… they haven’t sent anything and want to send someone to our house to test our computers. They had full usage of the computer via remote access and found nothing wrong. We have two laptops that can connect to any wireless network, friends, families and even maccas, but BigPond insist the problem is with both of our laptops and refuse to send a working modem.

Im looking for another ISP, any idea’s?

verified email - 04 Aug 2010

How many times do u have to call someone to fix a problem... after spending hours on the phone to them, and after being without the net and telephone for 2 weeks, it finally got fixed... somehow my dad got a $100 voucher for his trouble to spend at a telstra store, and i never got anything... its about the customer always... take that into account Telstra!!!

Anonymous
30 Jul 2010

The internet connection was very fast

Anonymous
verified email - 16 Jun 2010

Check availability in my area for ADSL from there website it confirms yes then i did registration they said yes im eligible to have the service made a oppintment day before they say sorry cannnot make it you have to find another service may be switch to cable broadband??? disappointed about the service???

verified email - 12 Jun 2010

My family has been using Telstra Bigpond for as long as I knew the internet didn't magically come from the computer. Though we definately don't get enough downloads a month (Iv'e been begging my dad to get unlimited downloads for months now), the internet is very fast and we've never had a problem with it. I've seen the bigpond bills though and even though I don't have a comparison, I would say it is pretty damn expensive.

verified email - 03 Jun 2010

i think that big pond is great they helped me set everything up over the phone after i lost my install disc and its not too expensive for a large family

verified email - 03 May 2010

I got nothing as the call center is overseas. i phoned with a problem but the accent of all the call center staff in too difficult to understand. if they do talk intelligibly they go fast when it comes to fixing the problem making it imposable to understand them. I asked politely to speak to someone who could speak English they put you on hold forever or hang up on you. This service has to be the worst i've ever experienced. The internet is good unless you have a problem, then do you have a big problem!

Approximate cost: $Depends on plan

verified email - 30 Mar 2010

I rarely have issues with my internet connection, and the price is quite reasonable considering the data I download per month. The one time I did have a major issue with a power line that had fallen and caused us to lose internet, Telstra actually came and visited our house and claimed the line did not belong to them - however we were not home and could not argue as we knew it was them because nothing else had been lost (pay TV, telephone, etc). So we had to call bigpond directly and explain the issue in detail - of course we were on hold for hours and spoke to someone from overseas, then they said they'd said someone out. All in all, we were stood up on about 5 different occasions and were without internet for 2 weeks which was just death. I could not believe how long it took them to sort out what ended up to be such a simple issue.

verified email - 16 Feb 2010

Definitely more expensive than a lot of other ISPs but we have been with Bigpond for 3 months - the connection is fast and service has been great everytime I have called to speak to someone. Better than I had anticipated.

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account