I have used Telstra Bigpond support recently and I received great service, my problem was resolved and the customer service representative also picked up I was eligible for an extra $10 discount on my account. I was elated, to say the least.

we have used bigpond as our internet server for years, service is ok but it sometimes drops out. value is decent.

Recently contacted Big Pond to review my account with them. Went through my account with the operator and he managed to save me $30.00 a month off my overall account just by reducing my plan compared to my monthly usage and by combining all of my Telstra services onto one bill each month. Every little bit of saving helps!!!

We have broadband through them great product however there customer service could improve by a mile......

I am more than disappointed in their service - yes, they have always fixed up their mistakes, but they should not make so many in the first place

Approximate cost: $125

unfortunatly i am in a area where only wifi is a choice, so i have o stick it out but i would not recommend to anybody else. hopeless tech support and have to keep ringing over the same issues

They have great mobiles but the cost of their deals isnt as great as a lot of their major competitors

I use Bigpond as my Internet provider and am quite satisfied with their service. The only major complaint that I have is that the Telstra site can be difficult to navigate at times, especially when it comes to accessing your billing information.

I use Bigpond for my Internet and find that if I need any assistance with my connection that Bigpond Support is there 24 hrs day /7 days a week for advice and also setting up your Internet Service.

Approximate cost: $89

I have been a long term customer of Bigpond and had to move to another internet provider out of necessity. I used Bigpond for not only my internet but I also purchased my internet security from them by the month. At first Bigpond used a seperate security company for virus protection, then Bigpond developed their own security package and swapped me over to this. The Bigpond security let in virus after virus to my computer and a virus eventually destroyed my computer's hard drive. I have had to replace my computer's hard drive (at my own cost) so I swapped internet providers and am getting the same amount of downloads for half the price, with wireless connection and at faster speeds! Shop around people...there are better interenet packages available!

Approximate cost: $69.95 per month + $9.95 per month for security package