iiNet

We changed from Telstra to iiNet to bundle plans and save money. Getting connected was pretty slow, I have had problems with their BoB phone buttons not working but the worst was when the third invoice arrived. they started billing me $120 a month for service calls that I never requested and they never performed. I had to cancel a credit card and may have to lodge a complaint with the telecommunications ombudsman to sort it out. All up they have billed me $746.25 for two months of internet and phone use! So much for cheaper bundles.

Support and customer service is excellent. There were some hiccups during the connection process but they kept me updated with phone calls and emails and got my line up and running sooner than expected. Connection has been solid. They're not the cheapest but you do get what you pay for.

yes, iinet are fantastic to deal with especially their tech support. I have been with them for years and years and the only time I find any issue is when you move house and try to transfer your service. I previously found, after lot of trouble that its cheaper too cancel and start again. At the moment we are waiting to move home and have been out of contract for ages but don't want to sign up again until we move.

Just signed up due to wanting more for my money. Was really easy to talk about my needs with them over the phone, the gentleman i spoke with was fantastic and got me a great deal. I let him know what i was currently using and paying and am very happy with my new deal

I rang the call centre. Spoke to Jeremy. In regards to a bill. Very professional customer service. Efficient. We should have more people loke Jeremy. Getting things done quickly without fuss. Thanks again Jeremy hope you are promoted after this. I was with iinet for almost 7 years. I moved.

Been with iinet for more nearly 3yrs. Good customer service. Signed up for Naked DSL, internet is fast. Some problems initially with the BoB. Sometimes when you are on the phone, the other person sounds like a robot or cannot hear you at all. But hey, no line rentals and free national calls. I am not complaining.

12 months ago, we moved and transferred the service with us. Good customer service but had lots of problems connecting. Took more than 2 weeks without phone or internet. Lucky I still have my mobile which was not bundled with them.

Apart from the initial connecting problem and the teething problem with BoB (we were the first ones to get BoB when it came out) I would say they are pretty good.

I also now have my mobile with iinet, they use Optus network which is quite reliable. Only another $10 for mobile per monthfor $165 worth of calls and texts! Bargain!

We have had Naked DSL with iinet for about 18 months now and we have no complains as of yet! We get our phone line, modem/voip phone and internet with them which means if we have a problem we only have to talk to one person, not 3 like you get with TPG, for instance. And their customer service is always friendly and helpful and you don't have to talk to someone who has a think accent, which if you have a technical problem is very helpful because you can understand them.

We recently moved house and took our iinet Naked DSL with us. There were some delays and problems (due mainly to Telstra and their ridiculous procedures) but the customer service people were mostly helpful and always friendly and in the end we weren't charged the connection fee and we got a massive discount on our first bill because of the trouble.

have used iinet for about 4.5 years now. price is very reasonable and quota plans are revised frequently. had some connection issues but thats really telstra's fault as usual. i know a little bit about networking so when i called up helpdesk it can be a bit annoying when they force you to go through their scripted trouble shooting talk.

We have been using iinet for about 7 years now, and have never had a problem. We have moved house twice during this time and didn't have a problem either time. The price we pay is very good and at this time I wouldn't consider changing providers.

We've been using IINET for 10 months now. Our experience is very positive -the queries were processed in timely manner, the connection was set up within a week as they promised. The staff was efficient and helpful. Internet speed is fast, phone service is good. We are considering to subscribe to their mobile service.