331 reviews about Wotif.com

verified email - 15 Jan 2024

Terrible experience, no customer support

I and my friends recently booked accommodation in New Zealand through Wotif and had an absolutely dreadful experience. Upon arriving at the place called Rotorua Citizens Club on 04 January 2024, We waited at the reception for more than an hour without anyone assisting me. We followed the instructions provided at the place to reach the receptionist to check in but no response at all from the hotel. We ended up finding a new place to stay that night.

We contacted Wotif for support on the same day and no support was provided.

We sent emails the day after to find out what will happen to our booking fee and no response was received.

What's worse is that they still charged my card on 10 January 2024, which is 6 days after the day we supposed to stay in there hotel.

We reached out for clarification on the charge and received no response whatsoever. The lack of customer support is incredibly frustrating, and it seems like they don't care about their customers once the booking is made.

We would strongly advise against using Wotif for any travel bookings. The lack of accountability and support in case of issues is unacceptable. Save yourself the headache and choose a more reliable platform for your travel needs.

️ Warning: Poor customer service and unreliable bookings!

verified email - 22 Aug 2017

Easy to search for accommodation using the computer or phone app. Normally good value, but sometimes not the cheapest available price. Easy to use

11 Feb 2016

9 times out of 10 this is the cheaper option for booking accomadation. It even cheaper than booking with the motel directly. I use wotif alot and have never had a problem. Its quick and easy and you can compare motels you are looking at for best price.

verified email - 20 May 2015

Whenever or where ever I travel I always check www.wotif.com for the latest reviews on hotels and accomodation. They always have the best prices and I love looking at the photos people have uploaded.

verified email - 25 Apr 2015

Innovative website and app. Wotif is very user-friendly and helps you find what you are looking for with efficiency and clarity. They offer good filtering and you can save favourites for future review

verified email - 03 Dec 2014

Have used this service plenty of times. Very easy to use and gives you the best affordable places to stay. Love how you can also see reviews from other people before you make the decision to book a place and how it also has the option of free cancellation incase plans change.

verified email - 28 Aug 2014

Love using wotif, use it almost everytime I am looking for accommodation. The website is easy to navigate, and I love their mystery deals when I don't have a particular place I want to stay. They provide such great deals, huge discounts and overall its a great service to use.

verified email - 09 Aug 2014

When it comes to finding last minute accommodation Wotif cant be beaten...we have found it an excellent resource when travelling.....just hit the Ipad and within seconds you have the best buys in your nearby location

Approximate cost: $95

15 Jul 2014

This site is great I've used it numerous times to find the best price on a motel. Only thing is sometimes if you find your deal then contact the motel directly then can give you a better price. I did get a great deal from wotif for 7 nights on the Gold Coast that could not be beaten.

Approximate cost: $0

emmyl
#2 in Glen Waverley VIC
145 reviews · 9910 points
verified email - 14 May 2014

Great Deals that come very fast I really love this site and highly recommend for anyone looking for high quality and honest deals for free. I love this site and use it very often.

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