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Support Services > Melbourne (area) > Melbourne > Word Of Mouth Online

Word Of Mouth Online

"Turbo-charged word-of-mouth marketing for Australian businesses"
Melbourne, VIC 3000
Previously called WOMOW - Word Of Mouth On the Web
Tel:
www.womo.com.au
support@womo.com.au
Contacts: 1
 
5/5 based on 345 reviews
Quality:
Service:
Value:

WOMO stands for Word Of Mouth Online. It's where people's opinions help you find the best businesses, and avoid the worst.

Traditional directories let you find businesses - but how do you know if they're any good?  The businesses that pay the most are the most prominent but this tells you nothing about their service.

We believe good businesses should be rewarded and Word Of Mouth Online helps them by amplifying their word-of-mouth reputation. And if businesses are providing poor service, well we believe people should know about this so that they can choose other alternatives.

Word Of Mouth Online is fast becoming the best way to find the best local businesses, using real information from real people.

And for businesses, WOMO's Happy Customers Program provides a way for them to be promoted on merit (not on how much they spend) and good businesses can acquire heaps of quality-oriented customers, without spending a fortune.

It's just word-of-mouth on steroids.

Get behind the Word of Mouth Online movement by boycotting poor service and showing the love for the businesses that put customers first.

 
 

Customer Reviews for Word Of Mouth Online (351 reviews)

 
Kelzy
#1 in Mentone VIC
101 Reviews
100% Trust
46 Compliments
10,065 Points
 (5/5)   19th May 2013 1:14 pm

Getting rewarded for doing what I like best? Eating,shopping,spending money....I love this site! I have made a few great purchases with my rewards so far and I love giving honest reviews about my experiences to share so this site is a win/win for me. Unfortunately one problem was that my account was shut down and I was advised by a young girl that I have been using 'multiple accounts'...I was exasperated and she did test my patience (by not being helpful & not explaining why) but when I asked fervently for a supervisor they did help out and the young girl advised that since I am active they will let me off...which irritated me as I didn't have other accounts...BUT it ended well and I understand training people can be difficult but it is neccasary. My partner though complained he cant open an account, I told him to address WOMO as I referred him and they shut it down. I do hope they help as I do love spreading the word about this site. However as with all other review sites you get the few suspicious reviews...especially when a business only has people with 1 review constantly commenting on how wonderful their experience was. You just have to use common sense. I do however commend WOMO for its rewards program, very generous!

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lilbundle
#1 in Mackay QLD
138 Reviews
100% Trust
37 Compliments
16,020 Points
 (5/5)   12th May 2013 3:41 pm

Excellent company that allows you to review businesses,or read genuine reviews about hem.also actually rewards you,unlike some companies that take forever to get .50c off,WOMO rewards extremely well.only issue is sometimes uu can't leave a negative feedback about a company,when if u want to you should be ale too.otherwise great site!!

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rosetyler
#5 in Boronia VIC
14 Reviews
100% Trust
3 Compliments
1,325 Points
 (1/5)   11th May 2013 3:17 pm

this website is great for seeing good reviews. However recently i went through alot of drama to post a genuine bad review about a service i received. this website very much seemed to be all about protecting the business & not the customer. They made me go through and extremely lengthy battle to prove that i was indeed a customer and that i had indeed received bad treatment.

Most other people wouldn't have bothered to provide all the proof i had to just in order to warn people about a business. I would like you to keep that in mind when you are deciding to use a business, it could be that womo has not allowed the bad reviews to be published.

I am sure they will not allow this review to be posted either.

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Comments

By Business Owner 11th May 2013 4:18 pm

Hi Rosetyler. I'm very sorry to hear that you were disappointed with your experience with WOMO. Unfortunately there are instances where a business' competitor or a disgruntled employee decides to write false negative reviews for the business. So when a business believes that a review is not from a real customer of theirs, we do need to take extra precautions to ensure the experience was real. In this case, as you have provided evidence of being a customer, your review is now live on the site. Again, I'm sorry for the inconvenience this caused but we do need to ensure that the reviews can be trusted. I hope you'll continue to use WOMO to review and find businesses. All the best, Fiona

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By lilbundle - 100% Trust 12th May 2013 3:39 pm

Yup,I've had issues too writing negative reviews,I think tho it's because it's a fine line between reviewing the company and making negative comments?anyway,I agree with ou completely,and I'm glad you stuck it out o report the said company!

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By rosetyler - 100% Trust 19th May 2013 8:47 pm

as you have stated below my review was proven to be legitimate. However the business owner keeps flagging my review as inappropriate. I have now had to contact WOMO 3 times in order to get my review re-instated. I cannot keep doing this every day. WOMO needs to change their website so that once a review has been investigated and proved to be genuine it cannot be flagged constantly by the business owner.

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georginayEy
#3 in Maroubra NSW
17 Reviews
90% Trust
7 Compliments
2,225 Points
 (5/5)   11th May 2013 1:05 pm

I would like to say thank you to the creators of this wonderful website and for giving us all an opportunity to express our feelings and share our experiences which we are subjected to on a daily basis. Whether it is an awesome experience or a horrendous one, we all like to tell someone about it and share it with anyone who would listen or read about it. I love WOMO and I look forward to going through the site regularly and reading the reviews of different kinds of businesses left by the great people and members of Word of mouth website. Keep up the fantastic work guys!!!!!

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andrewp16
#4 in Raymond Terrace NSW
14 Reviews
100% Trust
6 Compliments
2,340 Points
 (5/5)   9th May 2013 9:26 pm

Great idea, great platform. Allows people to share their experiences with locals who can benefit from it.

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smashin2008
#1 in Wattle Grove WA
26 Reviews
100% Trust
8 Compliments
2,680 Points
 (4/5)   8th May 2013 5:54 pm

This is the best review site that i have been on..so many good reviews by the public people what helps out in where you wanna buy from or wine and dine...

There is a good reward program but it be good if there could be more rewards available to get for your points..

Lots of good special coupons what works and are at a good value..


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Comments

By feigyg - 100% Trust 9th May 2013 12:34 am

I agree this womo is the best review site.

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Brenno
#1 in Raymond Terrace NSW
21 Reviews
100% Trust
12 Compliments
3,135 Points
 (5/5)   4th May 2013 11:20 am

Well.. The Value. It's free, so there's an easy 5 stars WOMO. Quality, supppoooib! (sound it out). It's a great concept to review the smaller businesses. I've often had a service from a small business and have felt "Gosh! I wish I could tell everyone about this horrible business!". Or the opposite. Sometimes. I've been working in retail for a while so I feel I can give quaility feedback on my experiences. All in all, great website concept, fun to use.

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Comments

By lilbundle - 100% Trust 12th May 2013 3:38 pm

Why is this comment under investigation?its a great comment,no negativity or anything,so what's wrongs.

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UNDER INVESTIGATION - This review is currently being investigated by the WOMO team and it does not affect the business' overall rating.
This review will either be confirmed or removed once our inquiry is complete.
 
MD/QLD
#1 in Daisy Hill QLD
78 Reviews
100% Trust
59 Compliments
7,310 Points
 (4/5)   3rd May 2013 5:29 pm

Ha reviewing the reviewer ... Only been on this site for about a month and have found some amazing places on here to use. I love the fact that they plug the "small business" more than the larger companies. Word of mouth is amazing especially if a business is dishing out poor service. The best reviewers are definitely the customers themselves, have really enjoyed sitting back and reading some fantastic service, and some shocking ones as well. The general public need to know if they are going to get ripped off, will receive terrible food or just rubbish service in general. An absolute bonus is the gift card incentives, a great idea. The only downside I have noticed is I've emailed WOMO twice now, over 2 weeks ago enquiring about missing points and after information and still no reply (being a small business owner myself, I find communication so very very important and find it a bit rude when it's not reciprocated). I've also noticed a few businesses and their families "reviewing" themselves on WOMO. It kind of detracts what WOMO are all about and I think we all hope they can find a way of stopping this, as this genuine customer word of mouth concept is the best I've seen ..

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Comments

By Business Owner 3rd May 2013 5:43 pm

Hi MD/QLD - thanks for your review. Yes, slightly odd that you're reviewing the reviewer, but we practise what we preach and we treat our own reviews very seriously. Regarding the emails you've sent, I'm very sorry about this. I've just checked your account and can see 2 Incorrect Information submissions that are still sitting in our queue - are these what you are referring to? We only have a small team here so sometimes get a little behind. If it was something else, can you please email us again? Thanks, Fiona

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By MazB35 - 100% Trust 3rd May 2013 8:46 pm

Glad you enjoying WOMO, its a great concept! I know its frustrating waiting for a reply from the WOMO team, please be patient with them as someone will get back to you soon. At times I have had to wait a long time for a reply to my queries, but eventually a team member would send me a response.

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By MazB35 - 100% Trust 3rd May 2013 8:51 pm

Be assured that the WOMO team are clever to figure out the insincere reviews and/or those which are made by family members or the owners of the business themselves. Us as WOMO members can flag a review if we feel there is something not quite right about it, and the WOMO team will then investigate our concerns.

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harveyl29
#8 in Melbourne VIC
7 Reviews
70% Trust
7 Compliments
2,035 Points
 (5/5)   2nd May 2013 11:02 pm

Discovered this site last week. Great concept. Easy to use.

Great way to find reviews of small businesses that normally don't have an online presence. Also a great way to earn rewards for recommending your favourite businesses!

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Comments

By robertn6 - 100% Trust 3rd May 2013 7:09 pm

Keep at it the more input from more people the better it gets.

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Tigerspike
#2 in Eltham VIC
32 Reviews
100% Trust
15 Compliments
4,900 Points
 (5/5)   1st May 2013 10:44 pm

I would like to encourage users to communicate with WOMO support staff if they need to.

I have been treated with respect, which I really appreciate, and my concerns were addressed appropriately.

Thank you to GP at WOMO

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