This company held my deposit before confirming flights. They then asked for an additional $1050.00 . I declined and cancelled. They then said it would take 3-5 days for them to release the funds being held by Amex. Outrageous.
Do not use Webjet. Unethical websit, timed purchase and misleading purchasing with no transparency. Appalling customer service. Go direct.
Approximate cost: $1700
SCAM ALERT
They took my money, then after the flights changed so as to become unworkable, they said a refund would take 12 weeks. After 12 weeks they stuffed me around with various excuses and said it would be another 12 weeks. It is a total scam. Stay right away
Approximate cost: $4000
Hi jaydec717, sorry to hear of your experience. I am pursuing a reversal of the charge through my bank, maybe that could help you too? Good luck, hope you get your money back
Hi annap383, Numerous fruitless calls and online chats, yesterday i started bombarding their instagram page, and tagging some of their employees, that I found via linked in and tagging the ACCC and Scamalert, sending them screenshots of all the other customer complaints. They have just in the last 5 mins emailed me to say they have processed my refund. I am certain their tactic is to withhold as much customer refunded money for as long as they can. Unfortunately getting ugly with them seems to be the only way to get them to act.
I wouldnt be believing it until you actually receive the funds (Ive been told my refund was approved only to be told later that its both rejected and still pending) but I hope they have in fact processed it. Ill try your method if the bank process doesnt succeed, thank you for sharing
Never ever book airline tickets using Webjet. It is not worth the stress. Their website is useful for comparing flights, but contact the airline direct to make booking. Using Webjet will only cost you more money and cause grief if any changes are required. I have spent hours on phone get passed around and lied to.
Approximate cost: $8000
Hi Byronc648, I'm having a similar issue, Jestar have refunded me part of the cancelled flight and sent the rest $919.31 to Webjet to refund to me, but they just keep giving excuses and lies and promising but no refund. I think this is a tactic to wear down the customer and they keep hope we give up and they keep the funds. Trustpilot, Tripadvisor etc are full of complaints of the same vein. I have started posting on their instagram page alerting people of this. I'm hoping that other disgruntled customers will also start posting to ensure that they stop this practise. It's basically theft. go to @webjet and tell you story. I'm fighting because it's a substantial amount of money, but imagine how many people give up because it's only $100...they must be making a huge amount from this scheme. It's a scam. Please tag your story on insta and stop them.
Dear potential webjet customers- based on my current experience with Webjet, I would advise taking your business elsewhere. Have tried to use my creditcwith them for over one month. Live chat times out due to no response on theircend, emails go unanswered and phone agents make promises they don't follow up. Webjet has cost us being able to book cheap fares.
Hi sallym431, I'm having a similar issue, Jestar have refunded me part of the cancelled flight and sent the rest $919.31 to Webjet to refund to me, but they just keep giving excuses and lies and promising but no refund. I think this is a tactic to wear down the customer and they keep hope we give up and they keep the funds. Trustpilot, Tripadvisor etc are full of complaints of the same vein. I have started posting on their instagram page alerting people of this. I'm hoping that other disgruntled customers will also start posting to ensure that they stop this practise. It's basically theft. go to @webjet and tell you story. I'm fighting because it's a substantial amount of money, but imagine how many people give up because it's only $100...they must be making a huge amount from this scheme. It's a scam. Please tag your story on insta and stop them.
Been on the phone over 4 times in 4 months waiting on hold hours at a time trying to use approved flight credit. In the mean time price of flights went up to the point that paying the difference in fair is substantially more than paying full fare when request was submitted
Hi nickw648, I'm having a similar issue, Jestar have refunded me part of the cancelled flight and sent the rest $919.31 to Webjet to refund to me, but they just keep giving excuses and lies and promising but no refund. I think this is a tactic to wear down the customer and they keep hope we give up and they keep the funds. Trustpilot, Tripadvisor etc are full of complaints of the same vein. I have started posting on their instagram page alerting people of this. I'm hoping that other disgruntled customers will also start posting to ensure that they stop this practise. It's basically theft. go to @webjet and tell you story. I'm fighting because it's a substantial amount of money, but imagine how many people give up because it's only $100...they must be making a huge amount from this scheme. It's a scam. Please tag your story on insta and stop them.
I would not recommend this business. They booked us on the wrong flight, which we subsequently missed, and then did not answer our phone calls or chat requests as we desperately attempted to make a valid booking. Horrific experience in every single way. Avoid.
Approximate cost: $4500
Hi johank845, I'm having a similar issue, Jestar have refunded me part of the cancelled flight and sent the rest $919.31 to Webjet to refund to me, but they just keep giving excuses and lies and promising but no refund. I think this is a tactic to wear down the customer and they keep hope we give up and they keep the funds. Trustpilot, Tripadvisor etc are full of complaints of the same vein. I have started posting on their instagram page alerting people of this. I'm hoping that other disgruntled customers will also start posting to ensure that they stop this practise. It's basically theft. go to @webjet and tell you story. I'm fighting because it's a substantial amount of money, but imagine how many people give up because it's only $100...they must be making a huge amount from this scheme. It's a scam. Please tag your story on insta and stop them.
Use Webjet to find your flight then book directly with the airline. Should you need to change or cancel a flight their customer service is attrocious & expensive! I broke my own golden rule & booked with them for expediency. Never, ever again! To date I've waited a week for a response to my request to change a flight booking to the next day. I cant modify any other arrangement until I have confirmation that the change will go ahead & as time goes on the flight that I need to change to gets more expensive!
No I wouldn't recommend. They charge RIDICULOUS fees to use your vouchers or change a flight. Just book directly through the airline.
I will never use a third party to book flights or accommodation again. Any changes become expensive and there is no such thing as customer service. Webjet have no influence on airlines and get charged high fees and all they can do is pass on the exorbitant costs plus their own costs.
Totally unsatisfactory and expensive learning exercise.
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