DO NOT USE THIS COMPANY. They send gardeners out in flooding torrential rain and charge you for the service, then try and make replacement last minute services on same days of flooding torrential rain. they do not answer phones or respond to text messages and then get upset and hang up when you raise your concern about the lack of professionalism with regards to the kind of bookings they make

Since dec 2021 a friend has had her garden job cncld 8 times plus 2 x no contact. Do not use this co.

We had a reoccurring fortnightly booking and every time we would get a text on the Thursday we are trying to secure a cleaner for tomorrow then I’ll at Thursday night. Sorry we couldn’t get a cleaner we will get one for Saturday. Then on Friday we would get a message sorry we can’t get one for Saturday. What is the point of a reoccurring booking if you can never get a cleaner. Very annoying and leaves us stranded.

I was a former service provider for UrbanYou, and I do not recommend anyone to sign up with this company. In the beginning, they encourage us that they will support us at any issue, they will be fair with customer complains, but that's all bullshit. The only thing that they care about is the customer and them. They have no regard for the service provider. They have made up some bullshit policies that would only benefit the customer and themselves not us, "like the customer does not have to physically be present at the property while the job is being done or even to be present at the end of the job to check whether it's completed". And afterwards, if the customer gives bad feedback about the job we will have to re-attend the job at our own cost, which is quite unfair. They will always send us the bad feedback received but never good feedback. I get two different types of feedback that is provided by their customer service and another one from the head of the support team. And even though I try to justify the matter some the idiots in their hierarchy will not try to understand. They have included services which aren't possible doing in the given time, for example, cleaning a dirty oven from one hour. The worst part of all is making theories of their own and they remove us from their system without any prior notice or warning, suddenly one day you get a call from an UNGRATEFUL RUDE women named Cindy (So-called head of the Department) saying that your business does not suit our standards and will no longer have you in our system. No discussion or considerations, just the decided and that's it. I will not recommend anyone to work with these ungrateful bastards!! Do not take the opportunity to be disappointed!!

very bad in both custmer and cleaning service, i got charged $105 even after cancelling booking before the booking date by 4 days. the only answer i got is that "we sent a text that all booking are cancelled after the next scheduled booking" . i asked to cancel all booking 5 days a head, full stop. why would you cancel it after the next one which is 5 days ahead and i did not ask for.

I have a fortnightly clean with UrbanYou and they do a fantastic job. The cleaners are always on time and friendly and the house is always left immaculate. Highly recommended.

Approximate cost: $105

I had a gardening service done a couple of weeeks ago. I live on a rental property and the yard was over grown as neither myself nor my partner are good with gardens. We tried to keep it reasonable but finally relented and paid for a service. Rob, the gardener who did our job, was AMAZING! He was very professional, worked hard and fast and has turned our yard around and looking so much better. He was able to provide me with advise on how to maintain my yard and armed me with some brands for weed killer. He knew what he was doing and I cannot thank him enough for what he has done. I am now getting a post reno clean done in 2 weeks time and cannnot wait to see how the team does!

I had an end of lease clean with UrbanYou and the team they sent out were amazing. There were 3 cleaners in total, and they had my empty apartment looking perfect in record time. Very thorough and great attention to detail. Would definitely use them again for a bond clean. Thanks guys.

Approximate cost: $250

Great cleaning service with very friendly and professional staff.
The online booking process was super easy and when I've needed to contact the customer support team they have always gone the extra mile to accommodate my request.

Approximate cost: $150

Easy & quick booking process. Next day availability. On time. Great clean. Credit card payment & email invoice. Overall great service!