Toll Ipec, Mobile Service

Ordered a large item online. Missed the original delivery due to an appointment and rang Toll Ipec to reschedule the same day. Was told it would be delivered the next day, so waited at home only for it to not turn up. Rang that afternoon to find out what had happened and was told that the item never left the depot, and it would be delivered on the Monday with a phone call to confirm this in the morning of the day. No apologies offered. Sat at home Monday, nothing. No phone call even. Desperately having to go out the next day, left the authority to leave item note on the front door, very clearly marked with "please leave on BACK porch"

Got home to find item sitting on front porch, in clear view. I realise I missed the original delivery but this is really, really poor. Given the choice I wouldn't be using them again.

item bought by me paid for in Adelaide couldn't be posted picked up by toll ipec for delivery to me but lost in transit now affter 2 months of trying to get something done and the endless promises to return phone calls and emails its now in the hands of lawyers and they have never returned a call they have no security no surveillance