The Victorian Cosmetic Institute

4.8
based on 45 reviews

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45 reviews about The Victorian Cosmetic Institute

verified email - 01 Mar 2022

Dr chan & his team of staff and Drs are nothing but 100/10. There professionalism & caring nature is nothing but quality.Dr chan has helped me with a cosmetic procedure that went wrong from the goodness of his heart. He has also injected me with Botox and it’s the best I have ever had. I cannot rate this clinic high enough. If you want the best of the best VCI is the place for you.

verified email - 27 May 2021

This review is based on my personal experience.
Firstly the cosnsult fee is $195.
NO OTHER clinic charges a consult fee for injectables but since it was coming off the procedure cost i paid.
The consult was ok i guess. It was done via ZOOM.
DR Natasha said she was heavily booked out but she said she would squeeze me in. The earliest appoint was 7 weeks away. I pencilled this in and took the day off work.
I got sent forms to sign and return.
A week before my appointment I messaged the clinic to ask for payment forms for the deposit for the upcoming booking.
The clinic could not find my booking. Apparently I didn't have one. So I waited 7 weeks for nothing.
So unprofessional.
This resulted in lost wages as i took the whole day off.
The clinic said they would try and book in me another day although DR Natasha is heavily booked out so it would be another couple months wait.
I declined and asked for a refund of the consult fee which they agreed too twice. They then decided i wasn't going to get it and reneged on the refund.
I think im most upset about all the other procedures I wanted to have done there.

HANDS DOWN the most unprofessional & dysfunctional company I have dealt with.

I would not recommend this company to anyone who asks.
I work in beauty so I deal with alot of clients.

Approximate cost: $195

10 Mar 2021

I have been attending VCI for over 10 years. Gavin is the most wonderful dr. His clinic is beautiful with the most up to date equipment and techniques.
He always has time for his patients, never leaves you feeling rushed.
I would highly recommend VCI.

verified email - 21 Apr 2020

I recently discovered Gavin Chan after searching “tear trough filler” on YouTube. I watched a video showing Gavin fixing a woman’s tear trough area but dissolving a previous injectors work and reinjecting and then results were outstanding!

I decided to contact Gavin Chan for advice after I had received some botched fillers which left me with a Tyndall effect (permamnant black eyes) from a DR who wasn’t taking my calls or providing any advice.

When I spoke to Gavin he was so lovely and informative - it was truely refreshing to see an injector who cared about the wellbeing of others (and not just a money grabber unlike some)

When your face is botched you have no idea how it can affect your self esteem and I honestly cannot thank Gavin enough for all the great advise he offered me.

I’m from Sydney, but next time in Melbourne (and the lockdown is over), I will definitely be seeing Gavin for future treatments.

Do yourself a favour and look up his work - natural results yet the changes are so amazing!

verified email - 24 Mar 2018

Terrible,,,had fillers to my tear trough four years ago with Gavin, it was uneven at the time but he refused to fix it, now four years later one side is still very full, and they are still refusing to fix it unless I pay more money, don’t go there they only want your money.

PANDORA2804 23 Oct 2022

please join BOTCHED FILLERS & HYALURONIDASE DAMAGE SUPPORT GROUP on FB and PM ADMIN

julieg243 31 Mar 2023

Yes, l recommending joining BOTCHED FILLERS & HYLADANISE DAMAGE SUPPORT GROUP ON FACEBOOK & IT WILL GIVE YOU SUPPORT INTO BOTCHED COSMETIC CLINICS & FINDING HELPFUL SUGGESTIONS.

verified email - 08 Dec 2016

I 100% recommend Dr Gavin Chan and his team of professionals
For the moment you enter their consultation they make you feel welcomed and well looked after
They provide a very personalised service, focused on the patient needs and circumstances and they are very accommodating.
The experience was overwhelming and it went above and beyond my expectations in terms of results and financial costs.
I'm very grateful and I'll return to Dr Gavin every time for guidance and treatment

Approximate cost: $2000

31 Aug 2015

I would recommend Gavan for his knowledge, skill, engaging manner and expertise. He couldn't have made it more comfortable for me.

31 Aug 2015

Extremely professional and welcoming, a wonderful experience. Absolutely loving my results!

31 Aug 2015

Very happy with treatment,staff are very professional and friendly. I would highly recommend this clinic.

31 Aug 2015

V professional. I am happy with the results. It makes me look fresher and the dermal filler makes my nabulial folds less prominent

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