Their online and phone support services have been brilliant as well. I rarely find people so patient over the phone - they must sigh when they hear my problems, but you would never know. "
"I completely agree with you!!! We were told last night that our account was in arrears when we tried to disconnect the home phone (we don't use it!) Funny that we had only paid an account in the last week!!! They are a joke - had problems when trying to disconnect foxtel with them as well. Stay away from them if you can!"
It was a drama getting the 2nd modem sent after being told for weeks that the modem is on its way, when none was actually sent. We had to enlist the TIO to help get the ball rolling on another modem, which also turned ou to be faulty. The ball has slowed and Im waiting again.
Im now waiting for the third modem and hopefully that one works as it should.
Otherwise the speed is GREAT and the price isnt too bad. I had been paying $50pm for 2-4 of dial up speeds for 15 mths. Im just glad this doesnt drop out every hour like Ocean and Skymesh do.
Bigpond also TRIED to get us to call AND PAY for phone support via a 3rd party to fix their faulty modem, I didn't appreciate that."
"UPDATE: I found out yesterday that the 3rd modem wasn’t sent, we were lied to again! Despite a tech support person gaining remote access to my laptop, speaking to her supervisor and agreeing that this modem is also faulty and telling me on 8/9/10 that they would send a 3rd modem so we can start using it as it should be… they haven’t sent anything and want to send someone to our house to test our computers. They had full usage of the computer via remote access and found nothing wrong. We have two laptops that can connect to any wireless network, friends, families and even maccas, but BigPond insist the problem is with both of our laptops and refuse to send a working modem. Im looking for another ISP, any idea’s?"