307,750 customer reviews
Area: Brisbane
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Customer Reviews for Suncorp (23 reviews)

 
20 Reviews
80% Trust
1 Compliments
205 Points
 (4/5)   17th November 2010 11:07 am

really good they don't do harassment and they are very understanding if only the wait wasn't as long as it is and they were more precise .. otherwise great

Quality
Service
Value


 
 

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Anonymous Member
16 Reviews
40% Trust
0 Compliments
200 Points
 (4/5)   19th October 2010 3:27 pm

tHEY REFUNDED MY OVERDRAWING FEE SO I AM STAYING WITH THIS BANK

Quality
Service
Value


 
26 Reviews
90% Trust
0 Compliments
200 Points
 (2/5)   14th June 2010 10:18 am

i really dont like this bank. i went to the wynnum branch to transfer money into and friends account and the lady that served me was really rude! she wasnt even attempting to be polite i would never open and account with this bank

Quality
Service
Value


 
21 Reviews
90% Trust
2 Compliments
210 Points
 (4/5)   27th April 2010 2:18 pm

Went to the suuncorp branch at chaprlestown nsw to discuss my first home loan. was able to speak with home loan officer on the spot and she also offered to meet with me again at my home if i liked. home loan manager was so helpfull answering all my silly first home buyer questions and did not presure me at all and gave great info.

Quality
Service
Value


 
Anonymous Member
2 Reviews
60% Trust
0 Compliments
200 Points
 (1/5)   15th July 2009 6:48 am

I can't beleive that suncorp calls customers liars and also tells them to suck it up after that have made a mistake and charged the customer whopping fees.

Quality
Service
Value


Approx Cost:
250.00
The Good:
There is nothing
The Bad:
Where do I start
 
1 Reviews
60% Trust
0 Compliments
200 Points
 (2/5)   25th March 2009 11:21 am

As a long time customer of Suncorp for ALL our insurance we were shocked when our renewal fees for house insurance had tripled (we have never made a claim). We assumed it was a mistake, went on line and completeld the "free quote" form. The amount came back to just slightly higher then what we had previously paid. So I called Suncorp and was told there was no mistake, I was told that I must have made a mistake on the on line form. Our new premium was 600 dollars more than previous years and what was quoted on line. We are no longer with Suncorp. Our Car insurance has also come up for renewal and we have changed that as well because it was higher than the same insurance we could get elsewhere

Quality
Service
Value


The Bad:
They will give you a bargain at first but will try to cheat you later on
 
18 Reviews
10% Trust
0 Compliments
0 Points
 (5/5)   18th November 2008 10:22 am

The experiences are great as I had a claim previously with excellent customer service experience and hassle free. i would try the service again. Being the one of the largest insurance and banking company, it supports its promised value with highest quality of the service.

Quality
Service
Value


 
10 Reviews
70% Trust
0 Compliments
200 Points
 (5/5)   13th November 2008 12:04 pm

Mackay recently had a flood. As a result insurance went up significantly with a number of companies refusing to insure here. My house was unaffected by the flood and still my premium with a certain NSW insurer doubled. I call and tried to explain this to them with a "sorry but thats the price. too bad" response. Called Suncorp who gave me a quote of half the cost of my current insurer and $200 under my previous years insurance. I also switched my car over when they undercut my current quote. Overall Suncorp are highly recommended especially as Flood Cover is now included free of charge.

Quality
Service
Value


The Good:
cost
The Bad:
none so far
 
11 Reviews
80% Trust
0 Compliments
200 Points
 (5/5)   20th August 2008 11:04 am

I had an accident recently and had done a bit of damage to my car. I rang Suncorp Sunday afternoon and explained my problem, the girl on the phone was very sympathetic and explained what I had to do. I then went to the assessment centre and they were very fast with my claim

Quality
Service
Value


Approx Cost:
$1800
The Good:
Exceptionally fast and helpful
 
3 Reviews
60% Trust
1 Compliments
200 Points
 (2/5)   18th July 2008 9:51 am

Like most people last year I topped up my Superannuation prior to the September cut off date with Suncorp. After checking my current balance online I find that I have lost over $22,000 of that deposit plus all contributions since. I fully realise most people have lost money from their Super but found that Suncorp was not interested in responding to my enquiry even though they have a 48 hr customer response time in place. Its almost like "we've all lost money in our Super so suck it up..." no response required. I'm baffled how major banks like this can lose your money & then just shrug their shoulders (?)

Quality
Service
Value


The Bad:
Zero customer service re Superannuation matters
 
This business has 23 reviews. Click below to show the next page.

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