307,267 customer reviews
Area: Brisbane
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Customer Reviews for Suncorp (23 reviews)

 
6 Reviews
90% Trust
1 Compliments
1,205 Points
 (2/5)   23rd January 2013 9:06 pm

I was insured with APIA, a Suncorp "brand". I suffered a repairable write-off. Not my fault.The vehicle, a Land Rover Defender was insured for $11400. Not the agreed value, the one they forced on me. Repair estimates came in at $12K+. I chose to write the vehicle off and I had it inspected by Suncorp's examiner and he assessed the "salvage" value at about $2200. i.e. the price it could fetch at auction "as is". So I accept. I speak many times with APIA and every time I get the story "you will be paid $11,400, and one of them asked for my bank details. Weeks elapse, no payment. Rude staff on the phone ( note: all recorded for "training" purposes. What a joke.) Eventually I was told, the matter was being reviewed. At NO time did they ring me. Not once.

I finally got the message that the payout was to be $11.4K minus the salvage value. I have to agree and payment was made later.

I took the vehicle to a Land Rover specialist and got some excellent work done, plus a new tray. I was about $500 out of pocket all up.

Take home? Avoid Suncorp and any of their brands. Choose an insurer who offers you a realistic agreed value. You know what you can sell your car for - so they should insure it for something like it. Cheap premiums are just that. And you think its better for the Over 50s. No way.

Quality
Service
Value



Comments

By DrBill - 90% Trust 2nd February 2013 9:47 am

This should be listed under APIA

Flag as suspect or inappropriate
 
 

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12 Reviews
100% Trust
19 Compliments
1,745 Points
 (5/5)   5th October 2012 4:04 pm

I have been with suncorp 10years. Have had a personal loan as well as an everyday account, a savings account and a credit card. Have also had insurance with them when I had my car. Twice did make claims once at fault and once not at fault and both times was impressed with how quickly my car was fixed, and they paid for taxis both to get home after dropping car off and to go to pick it up. Impressively they have a 24hour call centre! And in the city branch, they're open late on Fri nights... My partner still has insurance with them and we love that we can go in on a Fri night with 3 different requests and have all of them dealt with quickly and kindly by just one person

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331 Reviews
70% Trust
90 Compliments
26,815 Points
 (5/5)   8th July 2012 12:59 am

i have used this company before and found them very satisfying and very helpful with my insurance need but not so much on my banking needs , still over all they have many branches that is what i like in a bank, my parents were with them for many years so that is why i am happy with them


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107 Reviews
100% Trust
41 Compliments
8,030 Points
 (5/5)   7th July 2012 9:31 pm

I have an account at Suncorp, and have had for about four years now. I have always been very happy with suncorp, I go in every month to do my banking, most recently two weeks ago. The bank tellers are very friendly and efficient and I like the way that they are involved in the community, I often see fundraising type things in there for very worthwhile charities. I like the personal feel of Suncorp.

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273 Reviews
100% Trust
121 Compliments
26,765 Points
 (5/5)   8th May 2012 7:46 pm

Ever since the floods, Suncorp have been the insurance hero and even now that they're denying insurance in towns such as Roma and forcing the hand of government to put in place flood mitigation infrastructure, they are doing it for just and worthy reasons.

I called Suncorp Stafford branch recently for insurance quotes and switched my home and contents to Suncorp. Heather was the lady who helped me and she's fantastic. Very helpful, understanding and does what she can to secure the right product for your needs.

I was surprised that Suncorp's prices were more reasonable than I'd expected too.

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651 Reviews
100% Trust
131 Compliments
32,330 Points
 (5/5)   7th May 2012 7:48 pm

I have an account with suncorp and have been very happy with how helpful they have been, gotta love fee free accounts! I went looking for a fee free acount in about July last year, I went to a few places and they all seemed to have accounts with fees which I was trying to avoid, which is how I ended up at Suncorp as the girl showed me exactly what account would suit me. I was really impressed with the feel of the place, especially as when I was there, they were in the middle of a big fundraising effort for a childrens charity.

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20 Reviews
80% Trust
3 Compliments
245 Points
 (4/5)   17th March 2012 7:24 am

A great insurance company, easier to contact call centre who are always very helpful. We have been offered great inclusions for our house, especially since we live in a flood/cyclone affected area. I have found since all of Queensland's 2011 natural disasters our annual premiums have been significantly increased.

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1 Reviews
10% Trust
0 Compliments
0 Points
 (4/5)   8th September 2011 8:28 pm

I had a very good experience, they offered me an excellent customer service, fast and reliable service, something which I will look forward to try again

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7 Reviews
70% Trust
1 Compliments
200 Points
 (5/5)   6th February 2011 1:06 pm

I find the staff at the Toowoomba Margaret street Branch incredibly helpful and efficient. Every time I have had to go into the branch the line has been quickly dispersed and all the staff are busy helping customers ( like they should be ) instead of what happens at other banks where some staff are helping but some are staring at computers and trying to look busy. If you want a fast efficient bank I suggest suncorp , I've been with them for 13 years and I find them to be fantastic

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5 Reviews
60% Trust
0 Compliments
200 Points
 (5/5)   17th December 2010 5:43 pm

Have been dealing with the staff at the Springwood branch which are always happy, cheery and more than happy to help you out with anything at anytime! well done guys!

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