Suncorp

I was insured with APIA, a Suncorp "brand". I suffered a repairable write-off. Not my fault.The vehicle, a Land Rover Defender was insured for $11400. Not the agreed value, the one they forced on me. Repair estimates came in at $12K+. I chose to write the vehicle off and I had it inspected by Suncorp's examiner and he assessed the "salvage" value at about $2200. i.e. the price it could fetch at auction "as is". So I accept. I speak many times with APIA and every time I get the story "you will be paid $11,400, and one of them asked for my bank details. Weeks elapse, no payment. Rude staff on the phone ( note: all recorded for "training" purposes. What a joke.) Eventually I was told, the matter was being reviewed. At NO time did they ring me. Not once.

I finally got the message that the payout was to be $11.4K minus the salvage value. I have to agree and payment was made later.

I took the vehicle to a Land Rover specialist and got some excellent work done, plus a new tray. I was about $500 out of pocket all up.

Take home? Avoid Suncorp and any of their brands. Choose an insurer who offers you a realistic agreed value. You know what you can sell your car for - so they should insure it for something like it. Cheap premiums are just that. And you think its better for the Over 50s. No way.

I have been with suncorp 10years. Have had a personal loan as well as an everyday account, a savings account and a credit card. Have also had insurance with them when I had my car. Twice did make claims once at fault and once not at fault and both times was impressed with how quickly my car was fixed, and they paid for taxis both to get home after dropping car off and to go to pick it up. Impressively they have a 24hour call centre! And in the city branch, they're open late on Fri nights... My partner still has insurance with them and we love that we can go in on a Fri night with 3 different requests and have all of them dealt with quickly and kindly by just one person

i have used this company before and found them very satisfying and very helpful with my insurance need but not so much on my banking needs , still over all they have many branches that is what i like in a bank, my parents were with them for many years so that is why i am happy with them

I have an account at Suncorp, and have had for about four years now. I have always been very happy with suncorp, I go in every month to do my banking, most recently two weeks ago. The bank tellers are very friendly and efficient and I like the way that they are involved in the community, I often see fundraising type things in there for very worthwhile charities. I like the personal feel of Suncorp.

Ever since the floods, Suncorp have been the insurance hero and even now that they're denying insurance in towns such as Roma and forcing the hand of government to put in place flood mitigation infrastructure, they are doing it for just and worthy reasons.

I called Suncorp Stafford branch recently for insurance quotes and switched my home and contents to Suncorp. Heather was the lady who helped me and she's fantastic. Very helpful, understanding and does what she can to secure the right product for your needs.

I was surprised that Suncorp's prices were more reasonable than I'd expected too.

I have an account with suncorp and have been very happy with how helpful they have been, gotta love fee free accounts! I went looking for a fee free acount in about July last year, I went to a few places and they all seemed to have accounts with fees which I was trying to avoid, which is how I ended up at Suncorp as the girl showed me exactly what account would suit me. I was really impressed with the feel of the place, especially as when I was there, they were in the middle of a big fundraising effort for a childrens charity.

A great insurance company, easier to contact call centre who are always very helpful. We have been offered great inclusions for our house, especially since we live in a flood/cyclone affected area. I have found since all of Queensland's 2011 natural disasters our annual premiums have been significantly increased.

I had a very good experience, they offered me an excellent customer service, fast and reliable service, something which I will look forward to try again

I find the staff at the Toowoomba Margaret street Branch incredibly helpful and efficient. Every time I have had to go into the branch the line has been quickly dispersed and all the staff are busy helping customers ( like they should be ) instead of what happens at other banks where some staff are helping but some are staring at computers and trying to look busy. If you want a fast efficient bank I suggest suncorp , I've been with them for 13 years and I find them to be fantastic

Have been dealing with the staff at the Springwood branch which are always happy, cheery and more than happy to help you out with anything at anytime! well done guys!