Shelly Removals & Storage, Mobile Service
"Removalists Melbourne, Moving Services Melbourne, End of Lease Cleaning, Packing & Unpacking"
20 James St
Tel: 1300 002 ...
Mob: 0413 075 ...
Email this business
Contacts: sima vaknin
FAIR PRICES AND A GUARANTEE THAT THE SERVICE AND YOUR GOODS ARE FULLY INSURED WITH SHELLY REMOVALS
Shelly Removals is a removal and storage company that provides first class moving and storage services for consumers and businesses Australia wide. Our promise to you is to ensure an easy and successful move, serviced by our reliable and experienced team of movers.
We at Shelly’s Removals understand that moving your office, apartment or your long established house can be a very daunting and stressful task. Our professional team is committed to ensuring a smooth and stress free move. We offer all the services you may need during your move.
- Home Moving
- Office Relocation
- Packing and Unpacking
- End of Lease or Moving in/out cleaning
- Interstate Moving
We offer a huge range of packing supplies and boxes for hire or purchase. Visit our website for more information.
Our quality vehicles are designed to meet the needs of various sized jobs - from small apartments to large family homes. The vehicle choice for your move is based on ensuring the absolute safety of your goods during transportation.
Opening Hours: M: 24hrs T: 24hrs W: 24hrs T: 24hrs F: 24hrs S: 24hrs S: 24hrs PHol: 24hrs
Payment Methods: cash, credit card.
This business services the following areas: Clarinda, Monash University, Heatherton, Clayton, Oakleigh South, Dingley Village, Sandown Village, Mulgrave, Mentone, Hughesdale, Noble Park, Cheltenham, Moorabbin, Bentleigh East, Aspendale, Mount Waverley, Chadstone, Highett, Bentleigh, Brandon Park, Booran Road Po, Keysborough, Ashburton, Beaumaris, Caulfield East, Hampton, Brighton East, Scoresby, Bangholme, Sandringham, Glen Iris
Can you please pass onto management what a great job the guys did today moving me from Mount Martha to St Kilda Rd. I'm terrible with names but both gentlemen were polite, courteous and professional - they communicated to me really well and were efficient considering there was a fair distance from the truck to the apartment and they also had to contend with rain. Nothing seemed to much trouble for the guys, considering the stress of moving this was really appreciated.
The price was excellent considering when I hired a truck a couple of months ago it cost me around $260 + and with help from my friends a few of my items were damaged but today it cost me ~ $480 and all my possessions were handled with care and I didn't have to work anywhere near as hard.
I would have no hesitation using or recommending Shelly's again.
The only thing that gave me a small fright when paying the bill was additional costs which when quoted, I was told did not exist. One of the guys mentioned that if this is the case it would have been a mistake from thier end (as this had happened before) he called them, I spoke to a lady and the additional fees were waived.
1.5 rooms was moved in 2.5 hours.
We were moving from a 2-bedroom apartment to another 2-bedroom apartment, and they were very near each other – about 800m apart. I am a meticulous person and after checking all the reviews on the Internet and getting quotes from over 10 removalists, I decided to go with Shelly. Sadly, my experience just goes to show that you cannot rely on online reviews, and nothing beats genuine recommendations from friends, family and colleagues that you trust.
I would’ve thought that the job in hand would be a relatively small one, maybe taking about 3 hours in total. This expectation was based on the fact that 1. We were moving from a small 2-bedroom apartment, not a house, 2. to a nearby place, and 3. a similar load took two guys about two and a half hours to load and unload in New Zealand.
Instead, it took two guys from Shelly Removals about 7 hours, and cost us nearly $1000 (this is including the $250 charge for packing the previous day). It is ludicrous considering that 1. A lift was booked for them for their exclusive use in both apartments (moving from a 4th floor apartment to a 3rd floor apartment). 2. Everything was packed neatly with no loose things 3. We had given away our refridgerator and washing machine to our friends the previous day, ie no big electronic appliances to move, and finally 4. We ended up moving the small appliances and clothes ourselves the next day because I just got fed up with how excruciatingly slowly they were working.
I’ve never seen any movers ‘move’ so slowly before – they were two young, fit guys. When I tried to speed up the process by helping, I got told that I shouldn’t as it may invalidate their insurance policy. It was one of the most frustrating experiences I’ve had, watching these two guys drag out the process. For example they would load up the lift, go down, then take one item at a time to their truck. Instead of both of them working, one of them would be carrying the items while the other stayed in the truck the whole time. I don’t know why - I’ve never seen anything like it before. I didn’t even see one of them break a sweat during the entire move. As you can imagine, clearing up each lift load of things took extraordinarily long time. The only reasonable explanation I can think of is that they were doing the job deliberately slowly, as they were on an hourly rate. Honestly, it would’ve taken my husband and me less time to do the moving ourselves.
The only positive thing to say is that the furniture was moved carefully and no damage was incurred.
As a last insult, I noticed that we got charged $25 for toll and also for travel time. Their website says “additional costs may be required if road tolls are encountered during transportation of goods.” Notice the word “DURING” transportation of goods. As I sad earlier the apartment we were moving to was barely 800m down the road (i.e. no toll!!). When I complained, they just kept saying it was because they used toll when they were travelling from their depot to our place in Southbank. They didn’t seem to understand why that trip wouldn’t count as “DURING transportation of goods”.
In addition, we got charged travel time. Beware, in their emails to you, they tell you that “no travel time charge back and from depot – door to door only – up to one hour from the depot”. Most people, after reading that, would assume that as long as it doesn’t take more than an hour from the depot to your place, they won’t charge you travel time. The truth is that if the COMBINED travel time TO and FROM their depot is more than 1 hour, they will charge you travel time. In our case, they claimed that each to/from trip took 45 minutes, with the use of toll road, and at times of the day far away from the rush hour. When I looked it up on google maps, neither trip should take more than 30 minutes each at that time of the day. But no, apparently it took 45 minutes each, with a combined total of 90 minutes, so we got charged travel time for 30 minutes. Basically they can say whatever they want and charge you whatever they like – how are you going to contest it, unless you actually ride in the truck with them to and from the depot?
I am planning to make an official complaint to Consumer Affairs Victoria, as I have saved all the email correspondence and documents from Shelly Removals. In the mean time, I would suggest that you try and get a quote for the whole move (not just an hourly rate) and get them to give you a written confirmation of all the extra charges, if you don’t want to be shocked to see the final amount on the bill at the end of the move. That is, if you still want to go with Shelly after reading this review!
By Business Owner
4th November 2013 2:28 pm
Hello Sophie, We Were sorry to read that this is the way you feel about our services. first of all it is important for us to let you and other customer know that the review on the web are rel and thats why we put the real feedbacks on our website with real contact numbers. your move wasnt small and needed a 6 ton truck (35 cubic meter). we will be more than happy to discuss your feeling if you want. we have tried clling you but there was no answer. Regards Shelly Removals & Storage Team.Flag as suspect or inappropriate
The team at Shelly Removals had made my interstate relocation easy and painless. Out of the three well known companies I obtained quotes from it was the most reasonably priced as well as being able to work to a timeline that is well suited to today’s consumer demands (rather than waiting for up to 2 weeks for my household contents to be delivered in Sydney, Shelly Removals completed the whole move and delivered my entire household contents, door-to-door within three business days). On top of providing a very competitive rate and a desirable delivery timeline, I was really impressed with the quality of the service provided by the team at Shelly Removals – from the first phone call of quotation, pickup of household contents in Melbourne to the successful and on time delivery in Sydney. The pickup and delivery team took great care in protecting my household contents and displayed absolute professionalism even after having to go up and down 6 flights of stairs with some very heavy furniture and having to problem solve to get some tricky furniture delivered to my top floor apartment.
Overall – I am very pleased with the results and will certainly recommend the service provided by the team at Shelly Removals as the number one choice for anyone considering an interstate relocation.
We have experienced quite a few removalists in our time - from the budget backloads ones (NEVER again!) to the better "middle range priced" ones. We found Shelley Removals excellent. From box delivery to packing our house (my furniture has never been treated so tenderly before! Even wrapped in giant Glad Wrap!) to unloading at our new home (no scratches, and no one has ever managed to leave the boxes in the right rooms before).
The men were open, communicative, respectful. They seemed to work well together and safely (I've had an injured removalist at our previous home and that was an awful experience).
The price was really competitive, and they promise to buy back the boxes from us when we've unpacked!
My husband wanted to go with a big, well known company. I am really happy we went with a small, family-owned one.
Well done, guys, and thank you!
Our move was from The Basin to Croydon South and our removalist team consisted of David, Chris and Joseph.
They arrived on time and ready for a hard days work. They worked dilligently and methodically to get all our goods loaded onto the 12 tonne truck that was provided.
We were very pleased with the care they took. Most of our belongings are older and marked and scratched or dented from many years of family use. They treated each piece as if it were a priceless antique, taking time to wrap individual pieces and taking care loading onto the truck in order to make best use of the available space. At the end of the loading process they offered to assist us to load a larger awkward item onto our trailer, to allow them to take more of our goods on the truck. This made less for us to have to move the next day.
It was a long day for the boys (and us) but even at the end, when fatigue could cause less care to be taken, this did not happen. As a result, not one piece was damaged, nor any damage done to property by moving furniture through door ways etc.
Our removalists were polite, courteous and very congenial - there were heavy and difficult pieces to move including a piano, which they did with care.
As we are building and will need removalists again within 18 months, I will definitely be using this company again.
I was delighted with the service from beginning to end. The two chaps (Alex and …. I can't recall the other driver's name), were wonderful. Nothing was a problem for them, they had a good sense of humour and communicated to me every step of the way any additional charges or issues they saw. I cannot recommend Shelly Removals highly enough and should I need to move again in the future (hopefully a few years away), I will certainly be looking to use Shelly again.
Please pass on my gratitude to the two drivers for me - they were great!
On the day 3 guys turned. One was the older 'leader' and the other two were younger student types. They were friendly and hard working.
Although nothing disastrous happened and we did manage to move house without major issues, there were some small niggly things that when added up might cause some concern for others. I will share and let you make up your mind.
1. Not everything could fit into the truck they brought along. The other company that quoted me actually sent someone to inspect my house and concluded I would need a large truck and a smaller truck to get everything loaded. Shelly quoted over the phone and I guess it resulted in underestimating my needs. But we moved 90% of the stuff, so I had to sort out the remaining 10% myself.
2. Even though I asked and was told everything was fully insured for the move, it was eluded to me that if the staff broke or damaged anything, they would have to pay/fix it! This made me feel sorry for the staff, and not my idea of insurance!
3. When a removalist tells you "so and so is a bit fragile, don't be surprised if there is some damage". This is actually code for "we just broke it in the truck whilst loading, don't be surprised at the other end"
4. We had a king latex mattress which I knew would be a handful to move. The other company were proud of the fact that they had a special cover for the mattresses which I presumed would allow them to be moved safely. Shelly roped up my mattress and I found out later on that this had caused a tear in the lining of the mattresses due to the ropes bending it out of shape.
5. When disassembling furniture I thought it would have been common sense to store the nuts and bolts in plastic bags so they can be safely transported and reassembled the other end. Nope. I found furniture at the other end missing nuts and bolts as these items were generally placed in drawers which made them prone to falling out.
6. Luckily we did not have expensive furniture. Some of my chairs in my dining set had very visible scuff makes on them wear securing ropes on the truck had dug in. When I told the guy, he just told me to run some jif on it. It didn't work.
7. The most annoying part of the day was the delay of the truck at arriving at the storage site. I started the journey at the same time as them, but still ended up having to wait more than an hour for them to arrive at the site. After some phone calls and some anxious waiting, they finally arrived with the excuse that there was an accident on the freeway. Considering I left at the same time, and travelled at the speed limit, I found this very hard to believe. I also checked my online resources and did not see any accidents reported on the freeway for that day. I cannot help but feel that this was a deliberate action to clock up time on the move so I would have to pay more.
8. The icing on the cake was when it was time to pay. The bill seemed higher than I expected and when I questioned the guys I could sense they were very uncomfortable with something and quickly asked me to speak to their boss on the phone. I was told that some of the extra charge was for the toll usage. I asked them what toll since none of the route used had any tolls. They stumbled and mumbled that they had mixed up my job with another one and took off the charge. I felt this was another dodgy move to try and jack up the price.
Anyway, as you can see the issues are not huge, but a few smaller issues to amount up to something. I hope my honest reflection of my experience will be useful to others.
Thank you so much for sending Fong, Ross and Greg to move our house. They were so respectful and careful with our piano and good furniture. I cannot recommend them enough and I thought their approach to the task on hand to be nothing less then awesome. I will recommend you for any person I know who needs a quality removalist. And i really appreciate what you did for us on such short notice. Thank you again so much!!!
I just thought I would put in writing exactly how impressed I am with every aspect of our move. People are so quick to tell others what they are doing wrong.
Your team has been amazing - Janelle's customer service is absolutely fantastic. Pleasant, flexible, and incredibly helpful. She bent over backwards to help us get through a difficult settlement period with our new house. She is a real gem. But also the other lady I have spoken with in the office (sorry, I didn't catch her name) was lovely.
Fong and his guys was equally great. Careful, meticulous and very very efficient. And how they managed to fit everything into a small truck is a mystery to me! They must be very clever at playing Tetris ;-)
In short I have nothing but praise for the Shelly team, and I will recommend you far and wide. Also, please feel free to put my comments and name on your website/ facebook.
The guys were great, very friendly, efficient and careful with everything.
Great experience - would definitely recommend to friends and family.
In reference to our phone conversation this morning, I would like to thank you once more and please thank Peter and Hussein for all their work for us. They were careful, quick, accommodating, and very pleasant to deal with.
You can contact this business on 1300 002 095
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