Amazing knowledge in Racquets and stringing, ask them a question they have the answer. i used to go to [redacted - mentions alternative business by name] but they didn't know anything to help me. I went to Racquet Works and they asked me about my tennis and what my budget was and sent me away with demo racquets to try before I bought one. Then they custom strung it for me to suit my game, bloody amazing service and I'm not going anywhere else now I've bought crap racquets before at [redacted] cos I got no help. The racquet works guys couldn't help me enough thanks guys I've never loved tennis so much I'll be back soon.

Approximate cost: $169

I highly suggest giving Racquet Works a go, I had no idea what Tennis racquet I needed or wanted and after going to Rebel and Amart where it's the blind leading the blind the store owner at Racquet Works explained everything in simple terms and found me a racquet then customised it to my personal needs which nobody else offers these days. Good old fashion great customer service is so rare these days. I have also purchased a bag on the Racquet Works website and it was delivered to my office very fast and cheaply. Thanks for your help, see you next time

Ordered goods, funds were charged to my credit card and nothing was delivered. Racquetworks is not responding to emails or picking up phone calls. Do not shop here!

Approximate cost: $179

It even hurts to give one star. Ordered tennis racquet in January spoke on phone was told racquet had arrived from the US and would be sent. Then BIG FAT nothing no racquet, no response to emails, no response to numerous very polite phone messages. Now seeking refund $230 through PayPal. What a complete waste of time & hassle go elsewhere!!

Hands down worst online experience ever. Took money straight away and 6 weeks later still had not heard anything. Tried to phone multiple times (no answer) and email (also no response). Did respond to Facebook message - no apologies for no feedback for delay, just some business statistics about how much % their business is up by. Never received squash racquet - had to follow up with bank to get refund. If something isn't in stock, take it off your inventory or communicate with your customers. Steer clear of this business!

Approximate cost: $230

I ordered a pair of shoes online.
It took 3 and a half months for them to ship it off.
No one answers the phone.
Only till after I complained to visa did they ship my shoes.
Pathetic service.

Wonderful service with a friendly smile.
More then happy to order in anything they do not have in store and their advice is second to none. Highly appreciated!

Approximate cost: $135

I have been chasing this company for two week with no reply! I paid in excess of $200 for a pair of sneakers which of course they took the money out of my account straight away... I have yet to receive the goods, which have now been removed from the website AND I haven't received a dollar of my money back or an explaination either. 0 STAR RATING FROM ME. WOULD NOT RECOMMEND.

Approximate cost: $200

I recently bought some shoes online from racquet works. They were never delivered. I tried ringing them but they never pick up the phone or return my calls. I tried emailing them and they never reply. A horrible experience with racquet works.

Goods Not Received :I have purchased Squash racquets twin pack, Haven't received the goods,No response to emails or phone calls or Facebook messages.

Approximate cost: $290