I joined the racq in 2008 but have never insured with them as I've never found their prices competitive however have usuallyhad my ctp with them. A couple of years ago I had the misfortune of having a distracted driver in my street cross the centreline and crash into my trailer. She as it turns out was insured with the racq.
Early in the process I had a number of conversations with them about liability and provided them with photographic evidence showing that their insured crossed to the wrong side of the road causing the accident. Since then they will no longer speak with me and have decided to have a debit collection agency harrass me for the cosy of repairing their insured car.
Interestingly however I was contacted by a third party investigator, contracted by the racq, to help get them get out a third party compensation claim made against them by the woman driving the car that hit my trailer as my ctp was with them.
Talk about corporate greed!
I've provided then with photos or the crash site, offered to meet with them to walk them through the scene and evidence, to which they have declined each time. Interestingly though there investigator welcomed the opportunity and could clearly see what had happened.
What a disgraceful organisation.
I'm very disappointed, so much for being a member of Queensland's biggest club.

I found an insurer that I thought had an excellent reputation and would surely look out for its customers.
Having now submitted 3 not-at-fault claims with them I am extremely disappointed and feel severely let down. They seem to care only about seeking ways to not pay a claim, even when I have provided the at fault party's information on all 3 occasions. One claim was approved and then rejected a full month later. All 3 claims resulted in having to submit a formal complaint and go through the process of explaining the situation several times rather than fighting for their customers. I'm being completely honest here and just feel like their reputation has failed them. A warning to anyone else considering using RACQ.

Approximate cost: $900

Maybe a little dearer than most other roadside assists but very good service when needed, and they came well recommend .

used RACQ on the sunshine coast when i was living there, the staff were very friendly when i first went in to hook everything, as i was 17 at the time they explained everything in detail for me and i understood them, they didnt talk to me like i was a child as most places do, would def reccommend them to anyone

convient to general shopping inside beenleigh plazer makes it great , all the insurance needs in one spot

Have had great dealings with them. I use them for my insurances and roadside assistance. Been with them since I first purchased my car. Still own the car and still with them.

My car battery died - all I had to do was call RACQ. Wouldn't be without them, would you?
Seriously, don't skimp on the RACQ insurance. They are helpful and quick.

The on road service is fantastic, the guys are great & quick helpful etc, The insurence side of things are terrible no help rude, They did not help me at all in acciedent i believed was not my fault hit me from behind, as i only had third party as the car was not worth much, they did not want to help me with the other company..... I was gobsmacked by the service & how they delt with me & my husband in the process, now have the at the abudsome for advice as racv couldn't help me any further they said, Its been a very long process & been going for months, i have left now to go back to my original insurence company, I tought after 20 years id try another biggest mistake eva.

Approximate cost: $500

i love racq their prices are great considering I'm on my p plates i love the little discount coupon book they send out and all the staff i have dealt with are friendly and helpfull

I have nothing but great things to say for the complete package i paid 149.00 and have used them 5 times this year. From towes, locked keys and i even ran out of gas. Very friendly and fast to get there.

Approximate cost: $149.00