Pergolas R Us

4.6
based on 23 reviews

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23 reviews about Pergolas R Us

verified email - 22 May 2019

I wouldn't recommend them at all..They had one guy who dug holes in the wrong spots...Sacked him....Thank goodness..After 3 months, we called them back numerous times to fix the leaks in our pergola from the box gutters they recommended..They tried fixing the problem numerous ,but to no avail...STill leaking to this day...Oh, forgot to say... They said nothing we can do about that.. Pffff

verified email - 21 Apr 2015

I agree with all reviews that the men on site were great to work with, and did a really good job. Unfortunately the same cannot be said for the communication and service we received from Matt when we changed our mind about part of the contract. We believe we gave plenty of notice to remove a deck from the plans. he charged us $3000 in administration fees, including loss of business. Very disappointed when he stated that to him this was just business, hard when it means so much to our family.

Approximate cost: $6000

verified email - 18 Nov 2013

The decking veranda was ready in 3 days, I am very satisfied with the work men and congratulate them for their expertise.
I now have the extra room that we so desperately need for my soap making business.
Thank you Matt and the team at Pergolas R Us, especially Soula for her prompt skills.

verified email - 01 Nov 2013

After several quotes from others we ended up going with Pergolas R Us because
-They had great ideas for our deck
- They got all the approvals required
- They surveyed and inspected several times
- They made sure things were in spec.
- They were professional
When we had questions they answered, and where there were tricky windows they had great solutions. Matt was great and made sure everything happened on time and we go the special timber lengths we wanted.
Chris and Mitch are so good they worked away everyday in terrible weather and are so polite, I feel like they are part of the family.
Soula is very efficient to my request and makes sure you get what you ask or need.
Thank You Suzanne & Tony

verified email - 02 Oct 2013

We had a large pergola replaced by this group. They did absolutely everything from turning up on time, arranging the permits and the other trades (plumber, sparky etc). They completed it faster than anticipated and their attention to detail and quality is second to none.
My only complaint is that I think there were too many fingers in the pie and information didnt filter down to the people who really needed it - the guys building the thing! We were quoted, then a "foreman" came out and took photos to show the builders which we thought was great because there were a couple of idiosyncracies with the house connection - but the builders who turned up never saw these and spent hours figuring out how to do it!
Overall, we are rapt with the quality, service and guarantees...you get what you pay for.

Approximate cost: $12000.

verified email - 01 Oct 2013

All staff and tradesmen were supportive, responded promptly to calls/emails and always turned up at the time they said.

14 Aug 2013

We had a carport designed and constructed by Pergolas R Us. They turned up on time, everytime; materials were delivered when they were suppose to; and any changes or variations were costed immediately and put in writing so I alway knew exactly how much I was paying, so there were no surprises. The workmanship was professional and overall I was very happy with the outcome. I would use this company again.

Darren Jones
13 Aug 2013

Design, planning and building of an outdoor living space in conjunction with a swim spa/spa and separate decking. Overall project was undertaken on a turnkey basis with Pergolas R Us responsible for all aspects including engineering for a concrete slab to hold an 8 ton swim spa.

Approximate cost: $80000

verified email - 16 Jul 2013

I was very impressed with the professionalism shown by the entire Pergolas R Us team in bringing my carport project to fruition. I would particularly like to commend Brad for the way he took my concept and smoothed out the "wrinkles"
Steve for his preparation of the drawings and computations, and Andrew for his "no-fuss" site supervision.
The craftsmanship shown by the tradesmen is all excellent.
I have no reservations in recommending Pergolas R Us

verified email - 03 Jul 2013

We had Pergolas R Us build a carport 10 years ago. So when I needed to extend the first one I didn't look anywhere else. The whole team at Pergolas R Us have been of the utmost help at all times from the planning right through to completion. I have recommended them to all my family, friends and work colleagues. I will not hesitate to call Pergolas R Us for my next project. I could not be happier.
Thanks guys for a great job.

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